Castle Buick GMC of North Riverside - Service Center

yes we can but never follow through!!!! I was between 2 dealers for the purchase of the 2017 Sierra, pricing was extremely close but what sold me with Castle was they offer FREE oil changes I was between 2 dealers for the purchase of the 2017 Sierra, pricing was extremely close but what sold me with Castle was they offer FREE oil changes for life and FREE tires for life of truck. WELL this is not to be true what so ever. I was told that GM put out a Bulletin saying that they must use full synthetic oil instead of semi synthetic. so they have to charge for the difference. I have asked several times to see this letter and have yet to visually see it to know if a letter was ever issued As far as free tires , well what they don't tell you is you have to pay to have your tires rotated and balanced. and if you don't do the maintenance you don't qualify for the free tires. if you do the math of the cost of the maintenance you will have over paid for the tires if you were to just buy them outright. The other issue is the chrome on the wheels and the chrome on the running boards are clouding loosing the chrome look. the service manager took pictures to send to engineering for a solution. I waited over 6 months to get any feed back about this problem and it was not them reaching out to me. It was me that had to inquire to get answers. Once I got a approval that they have a fix for this I was told that a service adviser would call me to set up a day and time. Still waiting. The bottom line here is they have NO communication with there customers!!!! im not sure who reads this review or if anything will ever be done about it but it needs to be said!!!! I would be willing to speak with anyone who would listen if you wish to reach out to me. More

Excellent Had some major work done on my vehicle, but without skipping a beat, got a loaner, rep. was great, work on vehicle was done promptly! Had some major work done on my vehicle, but without skipping a beat, got a loaner, rep. was great, work on vehicle was done promptly! More

Great Unplanned Service My car wouldn't start, and I was pretty sure it was the battery (original on a 5 1/2 year old car). A phone call confirmed they would take care of it My car wouldn't start, and I was pretty sure it was the battery (original on a 5 1/2 year old car). A phone call confirmed they would take care of it without an appointment. After getting it jumped, I headed straight for Castle. They confirmed the need for a new battery and had it replaced within the hour. Also washed the car and applied a little extra elbow grease to get most some paint off the fender! More

Right rear tire losing pressure. Castle Buick had to remove the tire from the wheel for a thorough inspection. Apparently the corrosion on the rim was causing the leak. After cleaning Castle Buick had to remove the tire from the wheel for a thorough inspection. Apparently the corrosion on the rim was causing the leak. After cleaning the rim, a sealer was applied. This seems to be working. More

The service was great I had problems before but overall the salesman (Evan) was a big help though out the way the manager (Corey) was excellent good jobs guys I had problems before but overall the salesman (Evan) was a big help though out the way the manager (Corey) was excellent good jobs guys More

Satisfied Always take care of me. Everyone pleasant. Maricruz roman is excellent at her job. Dealership is always clean. Service is good and never leaving you w Always take care of me. Everyone pleasant. Maricruz roman is excellent at her job. Dealership is always clean. Service is good and never leaving you waiting hours More

Long wait times Long wait time. My car was parked in the lot and it took another 20 to 30 minutes before the paperwork was brought to the cashier. Also, my car was ne Long wait time. My car was parked in the lot and it took another 20 to 30 minutes before the paperwork was brought to the cashier. Also, my car was never washed even though I was told it was being put in the wash. More

Poor customer service So I took my truck for oil change and my sun visor mirror was broken. It was order by service person LT and it took 5 weeks for me to get it. I had to So I took my truck for oil change and my sun visor mirror was broken. It was order by service person LT and it took 5 weeks for me to get it. I had to call to see if the visor was in because nobody hotter to called me. When talk to LT he made an appointment for 9 am next day. I went in and LT was not there so a different service person took over and he said I had to wait and I didn’t have an appointment. So I took visor and O had my husband installed it... I will not go back because of this. It’s too bad because it was a convenience lication and Cory was great. More

Great people quick to help in any situation that has to do with your vehicle service is quick and on point thanks for the help people quick to help in any situation that has to do with your vehicle service is quick and on point thanks for the help More

Good job. I have 4 Cars from your company because of the service you had with buying a car with your dealer. But not sure if I would buy another car with Castle I have 4 Cars from your company because of the service you had with buying a car with your dealer. But not sure if I would buy another car with Castle. Your price are just to high for most of the services provide in your dealer location. More