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Castle Buick GMC of North Riverside - Service Center
North Riverside, IL
299 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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299 Reviews of Castle Buick GMC of North Riverside - Service Center
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June 27, 2019
Power steering pump I had a good experience with the service department. Arnold is very pleasant to work with.I also was given a loaner while my car was having repairs. I had a good experience with the service department. Arnold is very pleasant to work with.I also was given a loaner while my car was having repairs. More
by bula312
Verified CustomerEmployees Worked With
Arnold
June 24, 2019
Great Customer Service Great Service AJ and everyone is so friendly & make you feel right at home. I am thankful of how I am Treated and respected.. Outstanding Great Service AJ and everyone is so friendly & make you feel right at home. I am thankful of how I am Treated and respected.. Outstanding More
by aleidarobles
May 28, 2019
Service Visit On time and under quoted price and kept informed of all developments in a timely basis. I would definitely recommend them to others for service needs On time and under quoted price and kept informed of all developments in a timely basis. I would definitely recommend them to others for service needs. More
by dags1234
Employees Worked With
Steven Uginchus
May 16, 2019
Car was towed in for service Though the service department had to send my car to the Honda dealership for diagnostics, the process was smooth. Arnold was very professional and cou Though the service department had to send my car to the Honda dealership for diagnostics, the process was smooth. Arnold was very professional and courteous and kept me informed as to where we were in the process. I appreciate his professionalism. More
by carolyn_gust
Employees Worked With
Arnold helped me via telephone.
May 05, 2019
Good Service I was having problems with the acceleration on my 2015 Terrain. So, I took it to the Service Department. Each time it was addressed with no problem I was having problems with the acceleration on my 2015 Terrain. So, I took it to the Service Department. Each time it was addressed with no problem. Arnold made sure I was kept up to date on what was going on. He always remained professional no matter how many times I called. I know working with the public can be challenging at times. Thanks Arnold for your patience. More
by MS. Cheryl 2019
Employees Worked With
Arnold at North Riverside Service Department
May 04, 2019
Excellent experience Everyone was friendly, positive, and professional. I got exactly the service I wanted, and I am very happy with the results. I give an A+ to everyon Everyone was friendly, positive, and professional. I got exactly the service I wanted, and I am very happy with the results. I give an A+ to everyone. More
by batbite
Employees Worked With
Muse
April 23, 2019
great Maricruz Roman goes out of her way to help.If U ask her a question she goes 100% to find a answer and makes sure everything is up to par. she is p Maricruz Roman goes out of her way to help.If U ask her a question she goes 100% to find a answer and makes sure everything is up to par. she is polite and fast and makes sure that the customer is taken care of. There should be more sales people like her. She really enjoys her job and it shows in her results Thank's More
by bob2877
Employees Worked With
April 23, 2019
Job well done Came to have a flat tire taken care but met with Brandon to discuss my lease. Brandon was so helpful treated me like family he has not seen for a whil Came to have a flat tire taken care but met with Brandon to discuss my lease. Brandon was so helpful treated me like family he has not seen for a while and remembered three years ago when I picked up my first lease with Castle Buick. Because of his friendly approached and his patience in explaining to me my options, I ended up with a new lease and driving home with another Encore. Rudy and Oscar were both great in explaining financial issues and Henry to get me insurance coverage comparisons. BTW, thanks to Lionel for getting the car I brought in serviced. You have a great team, keep it up!...".......Aida Hill More
by maidahill
April 18, 2019
They care about my satisfaction! When I bought my Buick Encore in October, 2018, we noticed a small nick in the glass of the rear door. They were willing to schedule the repair/replac When I bought my Buick Encore in October, 2018, we noticed a small nick in the glass of the rear door. They were willing to schedule the repair/replacement immediately, but due to family issues, I could not schedule until February, 2019. They took my car, and through no fault of their own could not replace the glass until several weeks later. In the meantime, they arranged for a loaner vehicle, which was even newer and nicer than mine! They kept me updated every week as to the car's status. When I picked up my car, I noticed some gouges on the bumper of my car which were not there when I gave them the car. Right away, they apologized for the damage and scheduled me for a repair. I don't care how long it takes to fix as long as it does get fixed and I am taken care of with excellence, as I have been. Arnold and the head of the service department have been attentive and professional. I highly recommend Castle Buick! More
by marisol.medina67
April 15, 2019
Wasted time Brought vehicle in for service due to new 2018 Sierra hesitation in 1st gear on initial start up of the day. Turns out GM is aware of this issue and Brought vehicle in for service due to new 2018 Sierra hesitation in 1st gear on initial start up of the day. Turns out GM is aware of this issue and has no fix for it. And the dealership is unaware of this existing condition. So I brought the car in for nothing and wasted my time along with the dealerships time. You would think that the manufacturer would communicate either with me the customer or the dealership about an issue they are aware of!!!?? If knowing this issue maybe I wouldn't have bought this truck. Also the dealership upon doing nothing to my car, was suppose to was my car prior to picking up. I even asked if they would wash it hours earlier and was told it was. So I get there to pick up my truck and of course it wasn't washed. More
by dsch123
