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Castle Buick GMC of North Riverside - Service Center
North Riverside, IL
297 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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297 Reviews of Castle Buick GMC of North Riverside - Service Center
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February 28, 2019
Engine issues I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle in to be evaluated and was told that even though codes have been retrieved showing intermittent issues, because nothing was able to be duplicated while the vehicle was at the dealership nothing could be done. Within 15 minutes of my 30-mile commute home, I again begin to have the same issues. My vehicle was just there a few months ago because of the same problems. At that time it was noted that I had one or two spark plug coils that had failed. I was told at that time, it's possible that I may have the same issues with the other coils and if my vehicle begin acting the same way to bring it back, which I did. I was charged the diagnostic fee and told to " bring it back if you continue to have problems". It is unclear to me as to why no repairs or replacement can be made unless there is complete part failure. Do I bring my vehicle back daily or weekly, continuing to pay the diagnostic fee each time...until? I hope there would be a better solution. The customer service representative was very nice and did his best to be very reassuring, but I still have concerns I asked for my vehicle to be taken out and driven because I experience the above issues on a daily basis and to be told that nothing happened that day, but 15 minutes after I'm in my vehicle I have the same issues, I wonder if my vehicle was even taken out, and if so was if it driven for any length of time to give the vehicle a chance to show the issue. My concern is not with customer service, each time I'm there I' am always treated nicely my concern is with the evaluation of my vehicle. More
by Customer601
Verified Customer
February 25, 2019
Quality service Very friendly staff, quality of work was excellent. No problems so far since the repair. I highly recommend this company and dealership. Facility is c Very friendly staff, quality of work was excellent. No problems so far since the repair. I highly recommend this company and dealership. Facility is clean with great atmosphere. More
by rtitco
Employees Worked With
Service agents
February 25, 2019
Oil change and maintenance sercive on my lease. Don't know who the service guy was and don't care to! He is one of the laziest servicemen at the desk there! Not friendly at all. Castle was one of th Don't know who the service guy was and don't care to! He is one of the laziest servicemen at the desk there! Not friendly at all. Castle was one of the friendliest Buick dealerships around. Once I'm done with this lease, I don't think I will be coming back there for my 4th lease. More
by REE929
February 22, 2019
Great Service Always great service AJ is awesome Always leave very satisfied with all my concerns Taken care off-AJ always makes our experience very good Thank Y Always great service AJ is awesome Always leave very satisfied with all my concerns Taken care off-AJ always makes our experience very good Thank You AJ More
by ajurado07
Employees Worked With
Other Employees :
LT and Arnold and I see John is back, Steven Uginchus
February 21, 2019
Great service and hospitality The staff at Castle Buick always make me feel at ease when I bring my vehicle in for maintenance service. The mechanics have always done a great job o The staff at Castle Buick always make me feel at ease when I bring my vehicle in for maintenance service. The mechanics have always done a great job of ensuring that my vehicle is serviced professionally and ensure my safety. Very comfortable atmosphere with amenities like coffee and snacks. More
by hermanoramirez
Employees Worked With
A J , Paul Beckett, Steven Uginchus
February 18, 2019
Best service ever! I called castle when my car wouldn’t start in the Jewel parking lot. They answered immediately and said no problem to call a number and someone could I called castle when my car wouldn’t start in the Jewel parking lot. They answered immediately and said no problem to call a number and someone could come jump it. After I briefly stated I had a sick child at home LT - the service guy on the phone - said no problem. He’s got me. He arranged everything and i was able to go home immediately. A few hours later, after the tow and the new battery he called to tell me the car was ready and someone could come get me. Service like this is what will keep me recommending castle and will keep as a customer for life. More
by TracyH
Employees Worked With
LT
February 15, 2019
Great customer service I was Met at my car by AJ, very pleasant and customer friendly. Car diagnosed promptly. Shuttle service staff very engaging and prompt. I have not had I was Met at my car by AJ, very pleasant and customer friendly. Car diagnosed promptly. Shuttle service staff very engaging and prompt. I have not had a bad experience with the facility in the past 2 years. The waiting area is clean and inviting with amenities. I would and have recommended friends and my Loyola University Medical Center colleagues to Castle Buick. Keep up the good work. More
by LoyolaGrad
Employees Worked With
AJ, Arnold, female service rep who schedules appointments
February 13, 2019
awesome experience Even though we didn’t have an appointment LT and the service team did a terrific job of servicing our vehicle -oul change-tire rotation-re-inflation o Even though we didn’t have an appointment LT and the service team did a terrific job of servicing our vehicle -oul change-tire rotation-re-inflation of our tires More
by mtbaharris
Employees Worked With
LT
February 12, 2019
They can’t even go over what they did. I was their for an oil change and I asked about my wipers and they said they would check . After 1hr or waiting All they said was ok your all set? The I was their for an oil change and I asked about my wipers and they said they would check . After 1hr or waiting All they said was ok your all set? They couldn’t even go over in detail what they did to my vehicle. I’m not even sure if they ever checked my wipers . They didn’t even offer to wash my car or even mention it. Smh.. terrible service. More
by gracys79
Employees Worked With
Do not know
February 11, 2019
Service Completion Criteria I went to the dealership on Feb 9 2019 to service my 2018 GMC Acadia. I'm a tad disappointed that my request, though noted, was not really carried ou I went to the dealership on Feb 9 2019 to service my 2018 GMC Acadia. I'm a tad disappointed that my request, though noted, was not really carried out. I had been running my vehicle for over 6 months without the wiper fluid. Each time I am in for servicing, I make sure to put in the request for wiper fluid top off and I did it again on the 9th. I should have checked before leaving the dealership that it was taken care of, AND I didn't. As luck would have it, while driving back home I tried to clean my windshield but no wiper fluid was released from the nozzle. I tried several times without success. My guess is it was either not topped off or there is some other issue. What is MORE surprising is that the service team suggested I change the wiper blades, which I did, and they didn't check whether the wiper fluid was being released from the nozzle. This should have been caught very easily while checking the newly installed wiper blade. I called up your dealership twice on Saturday after reaching home, to speak with the specialist who had helped me, I was put on hold for over 20 minutes without getting the opportunity to speak with him. I was told on my 3rd attempt that the specialist would call me which never happened. I am also beginning to wonder what does Castle full vehicle check comprise since a basic thing like a top off is missed or not done properly. The release document mentions that the top off was done. The reason I am writing this email is because I go to your dealership in the city from a suburb but if this is how things are dealt with at your dealership I'd be compelled to find some other place to take care of my servicing needs. More
by sujoydutt
Employees Worked With
Raul
