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365 Reviews of Castle Autoplex McHenry - Service Center
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October 27, 2021
Took my Buick Encore to Gary Lang for service after being let down by another Buick dealer who I purchased the car from. Sam Price and Michael Conway exceeded my expectations and took great care explaining let down by another Buick dealer who I purchased the car from. Sam Price and Michael Conway exceeded my expectations and took great care explaining and showing me why the repair work was needed I had full confidence in there recommendations. I was completely satisfied when I picked up the car Sam and Michael thank you R Rakow More
by Robert_rakow
Helpful October 18, 2021
Terrible maintenance service. Took my car in 2 separate times for a seal leak problem. Had a couple inches of water on my passenger side floor. First time couldn’t fix Just vacuumed and sent me on my way. times for a seal leak problem. Had a couple inches of water on my passenger side floor. First time couldn’t fix Just vacuumed and sent me on my way. Second time I came in a week later they had my car for about a week took my seats out. Took apart my passenger door and ran my car through countless car washes. Even though I stated to the guy it’s not supposed to go through car washes because it has a roof rack. A week went by and they gave me my car back and told me they still couldn’t fix or find the problem. Still get water on my floor if I back in my driveway and it rains really heavy. Also when they took apart my door they didn’t put everything back inside correctly because now my door sounds hollow when you close it. Also found sill plugs in my glove box that was never installed either. Would not recommend. Mechanics are not knowledgeable nor does anyone communicate with each other. The first time I took my car in I asked the service guys to fill up my engine coolant because it was low. Gave me my car back and I checked the engine bay and no coolant was even added to the vehicle. I went right back in, showed the service representative and followed him and my car into the mechanic bay so I can physically watch them fill it up. I don’t even want to bring my car back in because of how terrible the service is here and the fact I can’t even trust them to do simple things like fill my coolant up is scary. More
by B
Employees Worked With
Mechanic department
September 02, 2021
Dave, Brian, Steve and all of the guys in the imports service department are amazing. Incredibly friendly, efficient, and EXTREMELY knowledgeable! First time in for service on my Kia and I'll DEFINITELY service department are amazing. Incredibly friendly, efficient, and EXTREMELY knowledgeable! First time in for service on my Kia and I'll DEFINITELY be back again! Thanks guys! More
by SRiggs1995
Employees Worked With
August 11, 2021
Shane was very informative about the vehicle that my husband and I bought. My family has bought 3 vehicles from him and we are very pleased husband and I bought. My family has bought 3 vehicles from him and we are very pleased More
by Crazydozen
Employees Worked With
Shane Rigsby
June 06, 2021
Was charged over 1000 for breaks on my 2016 impala. Only to find out they didn’t use oem parts. They went down the street to Napa auto and got all the parts and charged me the cost of oem breaks. Ripoff I w to find out they didn’t use oem parts. They went down the street to Napa auto and got all the parts and charged me the cost of oem breaks. Ripoff I will never go there again.,Gary Lang ripped me off More
by allo1977
May 19, 2021
Jared and everyone at Gary Lang made this an absolute painless process. I will always deal with Gary Lang now. Thank you again for being so helpful and thank you again for making this process fun. painless process. I will always deal with Gary Lang now. Thank you again for being so helpful and thank you again for making this process fun. More
by brittnoel1
Employees Worked With
Nick Ludford, Jared Fitzsimons
April 21, 2021
Everytime i go in for the Auto Butler its always disappointing. They are not thorough with it. Still very dirty, Dashboards very dusty, rubber mats was soaking wet. And when I got home, I found out disappointing. They are not thorough with it. Still very dirty, Dashboards very dusty, rubber mats was soaking wet. And when I got home, I found out my number plates were crumpled. Screw caps gone. They don't care at all. I just literally fixed the plates and my effort to.make the vehicle look good is gone!!! Service advisor wasn't that accommodating. Wish he was more pleasant and friendly. This i got after waiting for 2 and a half hours. More
by chicagoblues
Employees Worked With
February 28, 2021
I love Gary Lang dealership, everyone is great, Eric was very helpful and that's why I returned to buy another car there. I would recommend them to anyone very helpful and that's why I returned to buy another car there. I would recommend them to anyone More
by Pjahnke10004
December 12, 2020
I purchased my truck here in the Fall of 2019 and had a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to address the issue. Because my truck is a CPO and under warranty, Gary Lang was willing to perform the work on my truck at no cost to me, which I would expect. Long story short, the work performed on my truck doesn't seem to have cured the problematic transmission. Despite the transmission being completely rebuilt, it shifts poorly, shudders, and clunks at varying speeds and in various gears. That's complaint number one. Complaint number two is: we are living in a pandemic yet half the staff is wearing masks and half the staff is not. What's up with that? Gary Lang talks about contactless this and contactless that, but half of your employees still walk around without masks. So what does that tell the other customers about how Gary Lang keeps their word? I grew up coming to this dealership where my family has purchased several cars and trucks over the past two decades, but I'm not so sure I'd want to buy a vehicle here again. The lower quality work and moderately poor customer service just don't seem commensurate with the level of success that this dealership seems to have. More
by John.Smetter
Employees Worked With
