Back

Castle Chevrolet North - Service Center

Elk Grove Village, IL

4.4
139 Reviews

139 Reviews of Castle Chevrolet North - Service Center

Sort by
February 08, 2019

Ok fine Your charging of oil changes. Purchased a car that was included now your charging. Sham on Castle. You should still honor it. Last car I buy from Cast More

by lorene1210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Feb 11, 2019 -

Castle Chevrolet North responded

Hi Lorene, when we initially started the program, General Motors and most manufacturers did not require synthetic oil. A few years back they started requiring semi-synthetic which we decided to continue to eat the cost of, but now that a full synthetic is required, we are just unable to do so. We're sorry that you feel this way, and please don't hesitate to reach out to our General Manager Dave Lasher at dlasher@castleguy.com if you would like to discuss your situation further.

February 07, 2019

Regular service check Mark is great. Castle is a wonderful group of professionals. My husband and I have bought our last 3 cars from Castle dealerships and my extended fa More

by JWADULAK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Pirozzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Castle Chevrolet North responded

Thank you for choosing Castle Dealerships! We pride ourselves on giving our customers a quick and easy buying experience at all of our Castle Dealerships. Thank you for the kind review and recommendation. We look forward to working with you again in the future at Castle Chevrolet North!

February 06, 2019

Service was great and quick Elissa was very helpful and did everything she promised as far as getting me pricing and ordering part that was needed and the service department proc More

by PANDM214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elissa - Service Dept.
Feb 08, 2019 -

Castle Chevrolet North responded

We are happy to provide an easy service experience for you at Castle Chevrolet North. We strive for quality service, and dedicated employees like Elissa and our service department make it happen. We look forward to your next car service appointment!

February 06, 2019

Great place!! This dealership did an amazing job taking care of me when I came in on a Saturday! They helped me with any questions I had about my newly leased vehic More

by Hayleyf95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Fortener
Feb 08, 2019 -

Castle Chevrolet North responded

Hayley, thank you for the kind review! It is great to hear that all of your questions were answered and you were able to get another key fob. Thank you for choosing Castle Chevrolet North and we look forward to helping you in the future!

February 06, 2019

Fantastic Service and CSR Elissa was my Customer Service Rep, She is very pleasant, knowledgeable and extremely professional. Elissa gave me an accurate time estimate and was s More

by karensvehla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elissa
Feb 08, 2019 -

Castle Chevrolet North responded

Hi Karen! Thank you for the great review! We’re glad you enjoyed your experience with Elissa and our service team at Castle Chevrolet North. We pride ourselves on our staff being friendly, and we always try to make our customers feel comfortable. We look forward to servicing your car for its 15000-mile service!

January 29, 2019

Express Oil Change The service reps are all wonderful people; respectful, understanding, friendly, etc. John is great. Only thing I wish is that the Express service I More

by LADDYFAM9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in the service center
Jan 31, 2019 -

Castle Chevrolet North responded

Hi, thank you for the review. We appreciate hearing about your service experience and the friendly service staff. Also, thank you for bringing this to our attention, and we will do our best to remedy it in the future.

January 28, 2019

Well taken care of I brought a previous car here and was treated so well that I bought a new Chevy and this is the ONLY place I will let service my vehicles! The mechani More

by taylalishious
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, Megan, Ed, Ryan in service
Jan 29, 2019 -

Castle Chevrolet North responded

Thank you for the wonderful review! We greatly appreciate your business and we're thankful you chose us! Our staff goes above and beyond to ensure our customers have the best experience possible, and we're so glad that John, Megan, Ed, and the entire staff have been able to do so for you.

January 28, 2019

John is always helpful Even when the problem I went for was working he still listen and they took the steps to fix the problem so it does not happen again even when they did More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 29, 2019 -

Castle Chevrolet North responded

Hi Cathy, thank you for the review for the Castle Chevrolet North service team. We are glad to hear our service team was able to assist you.

January 25, 2019

Extremely helpful, willing and able. TOP NOTCH!! Mark and Zach in service were more than accommodating. I just bought a 2016 GMC conversion van which you don't see a lot of anymore these days and th More

by dennis64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dunlap & Zach Mulso
January 21, 2019

Excellent service As always service dept. thoroughly addresses issues. They make sure they understand why you are there and explain what was found and rectified. They a More

by bill_jaramski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach, John, and Mark in service dept.
Jan 23, 2019 -

Castle Chevrolet North responded

Hi Bill! Thank you for your positive review! We are glad to hear that your workday is not disturbed even when you have to get your car serviced.

...
8
...