Castle Chevrolet of Villa Park

Had a great Team to help me get the Truck that I wanted. Alex Rocha went over everything really well Alex Rocha went over everything really well More

Worst experience I ever had they wouldn’t let me use my General Motors discount which is bargain in the UAW agreement with General Motors. Just another way for them to get more money from people. General Motors discount which is bargain in the UAW agreement with General Motors. Just another way for them to get more money from people. More

They would not let me use my gm discount. The discount that gm gave all employees under the UAW contract. That is what made me not by from them. You can get emails from me at any time. The discount that gm gave all employees under the UAW contract. That is what made me not by from them. You can get emails from me at any time. More

Great service team and unforgettable experience! I will visit this office gain at first opportunity. I will visit this office gain at first opportunity. More

Straight CROOKS - please do not buy a car from Castle Chevy. I bought a car from this place, and it had a cracked windshield because it was a “new arrival” and they hadn’t had the time to repair it yet Chevy. I bought a car from this place, and it had a cracked windshield because it was a “new arrival” and they hadn’t had the time to repair it yet. The windshield took over a week to come in for some reason, and then after it finally did, they realized they ordered the wrong one. Our salesman offered to deliver the car to our home which is 1 hour away, because of the inconvenience they caused. After about 3-4 more days of waiting for them to re-order and install the new one, the vehicle was delivered. Immediately, the vehicle began to make a high pitch screeching noise when the speed dropped below 25mph. We contacted our salesman that same night to schedule it for service, but we could not secure an appointment until 4 days later. In the meantime, we realized that the vehicle was not only making that sound while in motion, but while idling too. We did some more research, including making phone calls to every business listed on the carfax, as well as doing some of our own digging inside the vehicle. Come to find out, the car is a used police interceptor. The vehicle was previously owned by Enterprise, and was leased out to Chicago PD for the last 7 years. When the lease terminated and the vehicle was turned in, Enterprise conducted an inspection and the vehicle did not pass, so it was sent to auction which is where it was purchased by Castle. Inside the vehicle, we found microphones, holes drilled above windshield and back window (where light bars previously hung), and cables that are not found in civilian vehicles, among other things. The most concerning part of all is that the original computer was removed from the vehicle at some point, making the current engine hours unavailable for any future owner. Despite this evidence, Castle still insists that an older gentleman traded the vehicle in for a new Chevy Equinox. Although the sound we were hearing could easily just be a worn belt, this car posed too much of a risk & we decided to return the vehicle to the dealership so that we could go elsewhere to find a reliable vehicle. Castle took almost 3 weeks to issue a refund, and the only possible way to speak to anyone is to visit the dealership in person. Even after doing so multiple nights in a row (2hr drive total each time), we were told the check was overnighted to our bank on several occasions (but it would never get delivered), they refused to give us a tracking number and/or check number, and we were accused of not contacting them for 2 weeks in a row. One night in particular, we had a verbal conflict with Jasper Marino - he may possibly be the biggest headache of an employee they have there. He’ll accuse you of anything under the sun to transfer the blame off of his own shoulders. We sold the car I was driving previously to a private party, so I was out of a car for the entire duration of this mess, and had no way to purchase another one without paying off my original loan. Save your time, energy, and money by steering clear of this place. I can’t warn you enough! More