Castle Chrysler Dodge Jeep RAM of Naperville

Update: It has now been 96 days since I purchased this truck, and I still do not have my registration. My bank has also not received the title. Every excuse I’ve been given points the finger at the title truck, and I still do not have my registration. My bank has also not received the title. Every excuse I’ve been given points the finger at the title company, but after more than three months, that explanation is no longer acceptable. I have purchased multiple vehicles over the years and have never dealt with a dealership this disorganized or unresponsive. I have left at least four messages for the General Manager and have not received a single return call. That level of customer service is completely unacceptable. At this point, it appears that nobody at this dealership is willing to take ownership of the problem or provide honest communication. The lack of follow-through, the constant excuses, and the complete absence of management involvement reflect very poorly on this operation. More

If you look for a fair deal, this is not a dealership. I came in today ready to order 2026 Dodge Durango R/T 392 as advertised online for "MSRP start price as little as $49,995" before other required char I came in today ready to order 2026 Dodge Durango R/T 392 as advertised online for "MSRP start price as little as $49,995" before other required charges. This price is a myth. Dodge invented it to draw crowds in. And this is the reason that this specific vehicle is unavailable to be ordered online, resulting in artificially reduced supply and thus allowing dealerships to rip people off. I WANT the base price as advertised. As soon as they learned this, dealer played usual Fargo movie scenario: floor sales -> assistant sales manager. ASM had a nerve to tell me (as soon as he learned I want bare bone model for $49,995) that they "have to charge $5,000 over MSRP, because this particular model is a hot sale". The dealership's head sales manager was at the front desk right next to us but ignored the conversation, pretending that he was busy. I did not see the line behind me to buy one. I walked out. More

4/11/2026 review - Worst experience iv ever had at a dealership. For one it’s almost impossible to get a hold of anyone in service, I live in Joliet and had to drive all the way to Naperville to get a dealership. For one it’s almost impossible to get a hold of anyone in service, I live in Joliet and had to drive all the way to Naperville to get a update on my vehicle that’s been there for a week because no one wanted to call me back or answer their phones. My vehicle had a misfire issue and I originally took it to a shop in Joliet, they checked it and told me I had liquid in my cylinder so they said I’ll need a new head gasket etc. they quoted me like 5k , I then remembered I paid for extended powertrain warranty so I ended up declining their repair and took it to this dealership. I told them what the last shop told me, they totally ignored the whole head gasket issue assuming because they didn’t want to do that warranty work. Instead they blamed the issue on “rodent damage” to my wires and told me it was a fuel injection issue, I told them check the head gasket because the shop in Joliet did tell me about the wires but they said that’s not the misfire issue but eventually the wires will need attending. This dealer told me they checked the head gasket issue and nothing was wrong with it and that the misfire was from the wires but I never got a diagnostic report on that. I said okay and confirmed the repair cost of $900 and some change and told them go ahead and do the repair. Two days later I get a text saying my vehicle is ready for pick up and click the link for my invoice.. my invoice said $3,400, I immediately start calling and once again no one answers for about a hour, I try again and my service advisor answers and says oh no ignore that idk how that got sent to you. Fast forward - I get a call saying my cars done & I go and pay the $900 and drive my car out the dealer, I make it about half way home and the check engine light comes back on and starts flashing and starts misfiring again. It has been a week and a half dealing with them. I am incredibly frustrated and I haven’t even had this car a year. Updated Review: 4/17/2026 Following up on my previous complaint below. After initially diagnosing my vehicle with “rodent damage” to the wiring, I approved a $900 repair based on their recommendation. However, I didn’t even make it a quarter of the way home before the check engine light came back on—this time flashing—so I immediately returned the vehicle to the dealership. Four days later, I was told the real issue was faulty spark plugs and ignition coils—a repair that costs around $200 and should have been checked first. This raises serious concerns about the accuracy of their initial diagnosis. Throughout the process, I was also pressured about removing my previous review, while I made it clear that I simply wanted a refund for the repair that did not resolve the issue. When I picked up my vehicle, I was told I would receive a follow-up call regarding the refund. After two days with no contact, I reached out myself and was essentially told that I would not be refunded, with the justification that the wire repair “needed to be done anyway.” The service manager, Mike, asked whether I had approved the repair—which I did, based solely on their professional diagnosis that it was the cause of the misfire. Instead of properly diagnosing the issue from the start, they led with an expensive and ultimately unnecessary repair. Also they put 40+ miles on my car to make sure it was running fine which was appreciated but I had just filled the gas tank before bringing it back and I was given it back with a quarter of a tank missing. Overall, this experience has been extremely frustrating. Communication was poor, accountability was lacking, and customer service was virtually nonexistent. I will be filing a complaint with the Illinois Attorney General and will consider pursuing further legal action if necessary. More

I am writing to express my dissatisfaction with the service I recently received from Castle Chrysler Jeep Ram of Naperville. As I’m STILL waiting on a call back from the service department, specificall service I recently received from Castle Chrysler Jeep Ram of Naperville. As I’m STILL waiting on a call back from the service department, specifically from Daniel Brown. I brought my Jeep Cherokee in regarding recall O1C – 2017–2019 KL Two Speed PTU, as the vehicle was displaying symptoms consistent with the recall, specifically the SVC 4WD light illuminating. My father dropped the vehicle off on 3/11/2026 at 8:23 AM, and it was returned to us at 11:52 AM the same day. However, while driving the vehicle home, the SVC 4WD light came back on. My father (who picked up my car) immediately attempted to contact the service department but was only able to leave a message, as no one answered the phone. I also made multiple attempts to reach the dealership, leaving messages without receiving a return call. After FINALLY getting through to someone in the service department, I left a message for Daniel Brown (the service provider). After playing phone tag, I finally was able to speak with him. HE verbally scheduled a follow-up appointment for 3/19/2026 at 8:30 in the morning because he was off on Fridays. I then had to switch cars with my father again and he thankfully was able to bring my car in that morning. When my father brought the vehicle in at 8:30 AM AGAIN, it remained at the dealership the ENTIRE day. When I called later that evening, I was initially told the vehicle had not yet been looked at. I was finally able to talk to Daniel Brown again and he had NO IDEA that my car was even dropped off that morning. He said he was in trainings all day. I then became very frustrated because HE, HIMSELF scheduled the follow up appointment with me. After a few more hours I later received a call stating that a component had failed, which was allegedly the cause of the SVC 4WD light returning. I was then informed that this repair would not be covered under the recall and would cost $2,900. This is concerning, as the issue we are experiencing appears to directly align with the symptoms outlined in the recall itself. Additionally, this is not the first issue I have encountered with this dealership. Previously, I brought the vehicle in for a known screen delamination issue that Stellantis had acknowledged. I was initially told the repair would not be covered and that I would be responsible for diagnostic costs regardless. After involving my father, who has over 35 years of experience as a mechanic, and seeking service from another dealership approximately 20 miles away, the issue was repaired at no cost. It is frustrating to feel that I must go out of my way to another dealership or involve outside expertise to have issues properly addressed. I would expect the nearest authorized dealership to handle these matters correctly, professionally, and without making the customer feel taken advantage of. I would appreciate a response acknowledging this situation and outlining how it will be addressed. More

We took my son’s car in over a week ago. They have not once called us back. We’ve had to chase a repair that is clearly covered under their 3 month limited warranty. My son is a veteran and They have not once called us back. We’ve had to chase a repair that is clearly covered under their 3 month limited warranty. My son is a veteran and they sold him a lemon. We’ve had to file a BBB complaint and are now filing a complaint with the Attorney General’s Office. Ultimately, I think we’ll have to file a small claims to get our money back as they clearly have no intent on repairing the vehicle and could care less about honoring their warranty. It’s a shame as that will cost them more than doing what they contacted to do. More

Everyone was very friendly. The communication was great, both online and at the dealership. The entire car buying experience went very smoothly. John made our entire experienc The communication was great, both online and at the dealership. The entire car buying experience went very smoothly. John made our entire experience easy. More

Outstanding service! John did an amazing job of finding the car I wanted without any pressure. Trae did an awesome job explaining the paperwork and making it hassle free! John did an amazing job of finding the car I wanted without any pressure. Trae did an awesome job explaining the paperwork and making it hassle free! More

Honest. Fair. Transparent pricing. Easy process. Will be back when it’s time. Thank you. Fair. Transparent pricing. Easy process. Will be back when it’s time. Thank you. More

Beto Mendoza and Andrew Ryder were consummate professionals. The duo made me feel like I was getting the best deal possible. Andrew and Beto were very personable and patient with my wife and I an professionals. The duo made me feel like I was getting the best deal possible. Andrew and Beto were very personable and patient with my wife and I and were able to answer every question we had. This is my largest vehicle purchase to date and I left feeling like the investment was worth it. I will seek them out for my next purchase and see just how far they will let me go before they reel me back in LOL! Semper Fi Steven C. and Katrina C. More

The car is beautiful. The deal great. Paper work was messed up. Wrong phone numbers ,wrong e mail addresses. Didn't discover that till we got home. Dave also gets 5 stars The deal great. Paper work was messed up. Wrong phone numbers ,wrong e mail addresses. Didn't discover that till we got home. Dave also gets 5 stars More