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Castle Hyundai Downers Grove
Downers Grove, IL
33 Reviews
Welcome to Castle Hyundai Downers Grove, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our great reviews and top-notch level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Downers Grove, Naperville, Oak Brook, Bolingbrook, and Lombard by delivering a seamless and enjoyable car-buying experience.
At Castle Hyundai Downers Grove, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 33 reviews
December 02, 2023
I purchased a used 2016 BMW 750i on October 28, 2023 from Castle Hyundai, with Chang "Chase" Cho as the salesman. At the close of the deal, he assured me that the spare (second) key for the vehicle would be Castle Hyundai, with Chang "Chase" Cho as the salesman. At the close of the deal, he assured me that the spare (second) key for the vehicle would be mailed to my home by the following Tuesday. Needless to say, the key has not been mailed to me. I have called and spoken to Mr Chang Cho on 5 different occasions on this matter. Each time he tells me some story about a "Manager" who he said would handle my request for the spare key. On two separate occasions, I asked Mr Cho if he could ne honest and admit that the key does not exist so I can proceed to get one from Bill Jacobs BMW in Naperville at my own expense, but he always claimed that it was not necessary since they (Castle Hyundai) would provide the spare key. Following my fifth call to Mr Cho today (Saturday December 2, 2023), he was still telling me stories about the key. At this point I am forced to escalate this matter because of the misleading information flowing from Mr Chang Cho. If he is the "face" of Castle Hyundai, then this dealership needs to re-evaluate its operations and the practices of its salesmen. Let me quickly add that I purchased a Lexus GS430 from this dealership in 2014 (while it was still operating as PUGI). The reputation of PUGI was not exemplary, just FYI. More
by Emma Onua
Employees Worked With
Chang "Chase" Cho
October 05, 2023
Long time Pugi (Genesis) customer who will no longer visit Castle following the acquisition. I didn't think a company could tank so quickly after a change in ownership but somehow, Castle nailed it. visit Castle following the acquisition. I didn't think a company could tank so quickly after a change in ownership but somehow, Castle nailed it. Little background - I've purchased three cars over the years from Pugi. I always found their staff to be knowledgeable, low pressure in their approach but most importantly, they always placed a heavy emphasis on service. While that attitude still exists amongst some of the employees (Jordan Hernandez was fantastic as was Mike), it's obvious that they are grossly understaffed (likely upper management's fault) and the acquisition was not handled well. They have less mechanics than they used to and that leads to longer wait times in getting in to see them. If you need an example, try making a last minute appointment. Mike, to his credit, got me in last minute but that was only because it was a repeat issue. But if you are buying a car, be aware that you'll likely need to find somewhere to service it. As I type this, I've been on hold, disconnected or directed to an incorrect or non-functioning voicemail 8 times over the past 20 minutes in attempt to get the status of my vehicle repair. The operator's located in another building and despite her being very friendly and helpful, she literally can't connect with anyone there (cashier, service associate or manager). With the acquisition by Castle, they also changed software platforms so they no longer have any of your maintenance history. Even though this was the third time they were addressing my same issue, they couldn't view what they did previously so I had to find all the receipts from prior visits so they could see the maintenance history. To their credit, they did cover the cost of the fix (as they should have) but Castle needs to take a hard look at what made Pugi successful and invest in their operation or I'll buy my 4th Hyundai elsewhere. More
by CHRIS.LOBDELL
Employees Worked With
Mike and Jordan
