Castle Volkswagen of Schaumburg - Service Center

They fixed the car and it is running great! Last mechanic at another dealer was HORRIBLE at doing simplest things to fix our car and we were always bringing it back. Here, John took care of everythi mechanic at another dealer was HORRIBLE at doing simplest things to fix our car and we were always bringing it back. Here, John took care of everything smoothly, explained things, and gave us a fair price. Will definitely come back here for care of our car. More

Went in for synthetic oil change and the price was reasonable. They also drive me back to work. Just wish they weren't out of cookies - lol. reasonable. They also drive me back to work. Just wish they weren't out of cookies - lol. More

Volts wagon team is very Flexible understanding they work hard & fast and always does the job right. Great customer service skills and communicating thanks for all you guys do! hard & fast and always does the job right. Great customer service skills and communicating thanks for all you guys do! More

They are always punctual and kind. Thorough based on what needs to be done and sending periodic updates during service and when the car is finished needs to be done and sending periodic updates during service and when the car is finished More

Courteous, professional, fast and efficient. Great customer service and 1-1 explanation of services. Staff listens to concerns and researched questions and issues. Good follow-up. customer service and 1-1 explanation of services. Staff listens to concerns and researched questions and issues. Good follow-up. More

The service team at Schaumburg Volkswagen has done an amazing job in keeping my car in top shape despite the car’s high mileage of nearly 130,000. The team always identifies any issue with my car in a v amazing job in keeping my car in top shape despite the car’s high mileage of nearly 130,000. The team always identifies any issue with my car in a very early stage before the issue can become a major problem. So I have ample time to decide when I should schedule a repair to address the identified issue. The regular maintenance has been done with great care and always followed up with a nice wash to keep my car nice and shine after each visit. Finally the service advisor and the cashier are very friendly and welcoming making my visits to this dealership an excellent experience. I would definitely recommend this dealership to anyone who drives a Volkswagen. More

Great service! We took our car in for an oil change and tire rotation. The work was done promptly. All personnel were very genial. We enjoyed our stay in the pleasan We took our car in for an oil change and tire rotation. The work was done promptly. All personnel were very genial. We enjoyed our stay in the pleasant waiting room and the car came our CLEAN! Yay!!!!!!! All in all the service was great! More

Great service ...Matt was thorough and very kind. He handled our repair quickly and efficiently. We’ve been bringing our 2002 TDI Beetle there for years and are happy to do so. handled our repair quickly and efficiently. We’ve been bringing our 2002 TDI Beetle there for years and are happy to do so. More

Matt was attentive, professional & provided great customer service. I was in & out quickly for my oil change & wash. This was my first visit for service since I bought my car. I will definitely com customer service. I was in & out quickly for my oil change & wash. This was my first visit for service since I bought my car. I will definitely come back. More

Great customer service! Everything was quick and simple. I was in and out for some service work on my volkswagon golf in no time. Thank you! I was in and out for some service work on my volkswagon golf in no time. Thank you! More