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Cavender Cadillac

San Antonio, TX

4.7
543 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence. Confidence in the integrity and responsibility the Cavender name brings to its customers and the community. It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac. Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction. Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas. Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders. But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs. That's why for over 70 years, Confidence is Cavender.
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7625 N Loop 1604 E

San Antonio, TX

78233

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Showing 543 reviews

December 10, 2023

Everyone made this a great experience. I was very happy with how they listened to what I wanted and tried to deliver More

by Karen_Diorio75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego
Dec 11, 2023 -

Cavender Cadillac responded

Karen, we're delighted to know our team at Cavender Cadillac was able to deliver a great experience for you. We always aim to listen and meet the needs of our customers. Thanks for your review!

December 09, 2023

People are very nice and keep you updated on the status of your vehicle. Carlos is great. More

by johnwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Dec 11, 2023 -

Cavender Cadillac responded

We are so happy that Carlos and our Cavender Cadillac team earned your five stars. Thanks, John!

December 07, 2023

Jamar, the sales guy was awesome, did not pressure me, listened to our needs. Very knowledgeable! More

by adajimenezr4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamar (Sales) Stella (finance)
Dec 08, 2023 -

Cavender Cadillac responded

Ada, congratulations on your new vehicle! We're always here to make your buying experience hassle-free, so thanks for sharing your experience with Jamar from our Cavender Cadillac team. Enjoy your new ride!

December 06, 2023

Everytime I come to get my car serviced, I am greeted kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated. More

by nunnchandra21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Dec 06, 2023 -

Cavender Cadillac responded

We're so glad to know that Carlos and our team at Cavender Cadillac have been able to provide you with great service. We appreciate your kind words!

December 06, 2023

The remodeling of the dealership has been very hard to get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now More

by Tony Diaz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin James
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAS Reputation Management
Dec 07, 2023 -

Cavender Cadillac responded

Tony, I'm sorry to read about your frustrations with our service department and the lack of communication you've experienced. We aim for a seamless experience for all customers and it seems we fell short in this instance. Your feedback is important to us as it helps improve our services moving forward. Please reach out so that we can discuss how best to rectify these issues going forward - Thank you, Roque Prado - Service Lane Manager - (832) 963-7674

December 04, 2023

Cavender Cadillac on 1604 is the best. Every time I take my car the people there are so nice and welcoming. I always feel taken care of and greatly appreciate the kindness. More

by m.gena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Dec 05, 2023 -

Cavender Cadillac responded

We're so glad to know that you always feel welcomed and cared for at Cavender Cadillac. Our team strives to provide the best service possible! We appreciate your kind words and are here for any of your future needs!

December 03, 2023

Very easy to work with and agent made things very accessible. Thank you Diego. Such great service. More

by yochrisie@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Universal City.
Dec 04, 2023 -

Cavender Cadillac responded

Thank you for the review! We appreciate the kind feedback about Diego and hope to see you again at Cavender Cadillac!

December 01, 2023

Great service department! I had significant front end problems and needed assistance. Service was open day after Thanksgiving. They had all the parts and fixed my car same da More

by Scott C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelynn
Dec 04, 2023 -

Cavender Cadillac responded

Scott, it's great to know our service department at Cavender Cadillac was able to assist you efficiently and promptly. We'll pass your compliments on to Katelynn! Thanks for the recommendation!

December 01, 2023

Carlos always works diligently to make things easy for the customer. He makes it a mission to explain what is needed More

by Trishajmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Jim Maiden
Dec 04, 2023 -

Cavender Cadillac responded

We're glad to know that Carlos was able to provide you with a smooth and informative experience at Cavender Cadillac. Thanks for sharing your feedback!

November 30, 2023

Purchased a protection package from Cavender Chevrolet and was told that any Cavender dealership would honor it. When we took the vehicle in for the first oil change, Cavender Cadillac said that they oper More

by curtegnew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Dec 01, 2023 -

Cavender Cadillac responded

I'm sorry to learn about the confusion regarding your protection package. We aim for consistency across our services, and it's clear we've fallen short in this instance. I'd like to look into this matter further so that we can clarify things and rectify any misunderstandings. Please reach out at your earliest convenience. - Roque Prado - Service Lane Manager - (832) 963-7674

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