Cavender Cadillac - Service Center

Advisor Ray Trejo and Cav staff “Always” take care of our family with a personal touch and ensure that I am safe and taken care of in the event of an emergency. family with a personal touch and ensure that I am safe and taken care of in the event of an emergency. More

Gabby was very polite and efficient, she was great in every way. I would ask for her again. every way. I would ask for her again. More

Carlos is the best. He takes excellent care of my automobile. He is kind and gracious. Carlos gives me confidence that my automobile is always in top form. I can’t say He takes excellent care of my automobile. He is kind and gracious. Carlos gives me confidence that my automobile is always in top form. I can’t say enough good things about my experiences with Cavender Cadillac 1604. More

Carlos is very courteous and helpful. They have a comfortable waiting room. Have used them since I bought my vehicle. They have a comfortable waiting room. Have used them since I bought my vehicle. More

Not pushed, knowable, helpful, professional, the best service in and out of the shop. There service writers, 1 in particular, Carlos Villeral, he is outstanding in every area. I have been dealing with service in and out of the shop. There service writers, 1 in particular, Carlos Villeral, he is outstanding in every area. I have been dealing with Carlos since 2015, could not ask for more. More

They are thoroughly on the same page as I am with my vehicle and appreciate the clean up afterwards vehicle and appreciate the clean up afterwards More

It’s been a headache, Carlos and Ray are there for the commission. This Cadillac dealership cemented my decision in getting another. Service department is just not up to par. I waited over two years to ge commission. This Cadillac dealership cemented my decision in getting another. Service department is just not up to par. I waited over two years to get this item repaired under warranty. And excuse after excuse. I have theee other items I addressed that were never solved. And when they feel the burn they want to treat you like the bad guy. I asked to talk to leadership and they appear to never have passed on message. GM sent text once after a bad survey only to not respond. Not my money, not this place! More

4/26/2024 Service Department is conniving. Jan 2024 I purchased a CERTIFIED 2022 CT5 Sport with approximately 22,000 miles on it, & as of today I’ve only put a little over 1,000 miles on it. B Jan 2024 I purchased a CERTIFIED 2022 CT5 Sport with approximately 22,000 miles on it, & as of today I’ve only put a little over 1,000 miles on it. By the end of March the brakes started to squeak. I took it in & they said they didn’t hear anything & if I did hear the brakes squeaking that was totally normal because that’s common with the CT5 Sport…uh…I think not. I went back home & took video of my husband driving, braking in both drive & reverse, went back & showed them the video, they drove it & finally admitted they heard the brakes squeak. The service manager Carlos told me bring it back Friday & there would be no charge. When I returned on Friday Carlos said the cost would be $989.00 to clean the pads & rotors. I said no way & went back home. Evil & ridiculous! Lazy & incompetent. More

I had a couple of recalls on my Escalade. I received a prompt appointment and checked in with Carlos Villarreal in the service department. They took care of everything. Everyone I came in to I received a prompt appointment and checked in with Carlos Villarreal in the service department. They took care of everything. Everyone I came in to contact with was knowledgeable and friendly. Mr Villarreal kept me updated and answered my questions. More

As with any dealership, it's too expensive for someone on social security. Personal attention was great! social security. Personal attention was great! More