Cedar Rapids Toyota

Off Day? This was me 2nd ever visit to the service center after buying my certified Camry about a month ago from CR Toyota. Since they haven't fixed this yet, This was me 2nd ever visit to the service center after buying my certified Camry about a month ago from CR Toyota. Since they haven't fixed this yet, I'll need to go back a 3rd time. I'm simply trying to get the maps updated in the Navigation system. I was told this should take about an hour. At the 1st appointment, they told me that I needed to come back since they had not ordered the USB stick with the map update. Here's what I experienced on my 2nd visit. 1. Check in was not friendly, but I was willing to overlook that from Joe. Everyone can have an off day. 2. Shortly after I checked in I remembered that I wanted them to look at the "Service light" that had been on for a few days. I went back to Joe and waited without him acknowledging me while he finished some work on the computer. Another Service Rep. asked if I needed help. I told him I was waiting for Joe since I had just checked in with him. After a minute or two Joe asked for my name and then told me that Steve is my Service Rep and I should speak to him. I was a bit surprised. No offer to help; he didn't remember me from a few minutes ago, etc., and he wanted me to go to someone else. Then he seemed to catch himself and asked what I needed. I explained about the service light and he told me it just had not been reset from the last time it was there. After that, he asked my name again and looked up the vehicle to confirm that it didn't have any needed maintenance and the light did need to be reset. 3. While waiting for my vehicle, I overheard a very heated argument with a customer. I never saw the customer, but he was not being reasonable. What I did overhear were loud comments from Joe like this: "I don't have to do anything for you." "You can go ...." and when the customer yelled at him to just service the vehicle and tried to enter the customer service lounge, Joe yelled, "Hey! Get back here. I'm not done with you!" Everyone in the lounge heard this. 4. After 90 minutes I went to Steve (apparently my service rep) and asked about my car. After he checked on the car he told me that they overlooked (forgot) letting me know it couldn't be done. The USB stick they received from Toyota was bad. He explained that they would re-order the USB stick and schedule with me once it arrived. Then, he told me to go to the cashier's office to get my paperwork and keys. 5. The cashier couldn't find my paperwork or keys. She left me at the counter to talk to the service rep and returned about 5 minutes later. She was also told that my paperwork and keys should be with her, but she couldn't find them. I decided to return to the service area to look myself. I found that my car was parked in the service center, but the keys weren't readily visible. 6. After looking for the keys, I found them in the cup holder along with the technician's empty coffee cup. Apparently he'd been drinking his coffee while trying to update the nav system. 7. I took the coffee cup to the service rep's desk (he still wasn't around), and returned to my car to leave. After I was in my car and about to leave Steve appeared and told me that my keys were in my cup holder and that's where I should expect to find them. I reminded him that he told me to go to the cashier's window. Instead of an apology, I received an argument. Wow! Such a simple appointment, and so many negative experiences. Later I thought I would call them to speak to the Service Center Manager. Instead I was dumped into the voice mailbox of the HR/Service Center manager. Frustrating. I hope the third appointment is my last. More

thank you for your kindness and knowledge I email Alan Makabi and I receive a response immediately therefore I set up an appointment and Ty was there to help us with the sale. This is my thi I email Alan Makabi and I receive a response immediately therefore I set up an appointment and Ty was there to help us with the sale. This is my third time to purchased a Toyota from CR Toyota and would recommend them to anyone. I appreciated the kindness and the knowledge they show us which made it easy to purchase. More

Easy and smooth Everything was very smooth and easy, I told Tim what we wanted in a car and he pulled the first car and we bought it. Everything was very smooth and easy, I told Tim what we wanted in a car and he pulled the first car and we bought it. More

Just Amazing They were patient with me and they helped me with everything. They let me move around the car and do whatever i wanted to feel safe about going forwar They were patient with me and they helped me with everything. They let me move around the car and do whatever i wanted to feel safe about going forward. Basically they let me do my thing and they were extremly polite about everything. i WILL recommend this dealership to anyone who will ask. More

Third Time Purchase This is the third time I have purchased a vehicle from CR Toyota, and would recommend it to anyone. Brad Wilson helped me find exactly what I was loo This is the third time I have purchased a vehicle from CR Toyota, and would recommend it to anyone. Brad Wilson helped me find exactly what I was looking for, and made the purchase very easy. More

Love my 2014.5 Camry At 76 years young this is my first car purchase on my own. Tim Valentine guided me thru the process and made sure I selected the car of my dreams whic At 76 years young this is my first car purchase on my own. Tim Valentine guided me thru the process and made sure I selected the car of my dreams which was Barcelona Red with light interior. This was not in stock, but he located one in Nebraska and sent for it. It is perfect and I so appreciate all the time spent with me explaining all it can do. Still boggles my mind a bit, but I am learning. I love the smooth, quiet ride of the Camry. Everyone I met at the Dealership was intelligent and thoughtful to share their knowledge with me. Thank you for a great experience in purchasing a car. Wend Nelson was very thorough in guiding me thru all o f my choices . She took the time to explain each to me and did NOT pressure me to choose any specific options. Elaine Fox More

Love it! I bought my 2013 Camry about a year ago. I was very impressed with everyone during our purchase since we were there very late on a Saturday - everyone I bought my 2013 Camry about a year ago. I was very impressed with everyone during our purchase since we were there very late on a Saturday - everyone was still very helpful and patient. We got the two year Toyota care which I have used for every service. I love going to the service department. Space where the kids can play, Starbucks coffee and hot chocolate, pie, cookies and popcorn. Almost as relaxing as an afternoon at a cafe! More

Sincere and No Pushing I have been looking for used 2012-2013 Camry for a while. I contacted with many dealers around Iowa City area. What I like most about Ty is his friend I have been looking for used 2012-2013 Camry for a while. I contacted with many dealers around Iowa City area. What I like most about Ty is his friendliness and enthusiasm. He does not pushing or 'over' trying to sell the car, which I experienced that from others. Also, when he explains about the car, I can feel his sincerity. Now, I get the right car in a good price and great service from CR Toyota! More

Another great experience Thank you to our sales representative Paul S. and CR Toyota for another great experience. We will continue to come back and support your dealership Thank you to our sales representative Paul S. and CR Toyota for another great experience. We will continue to come back and support your dealership in the future. More