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Centennial Hyundai
Las Vegas, NV
1,748 Reviews
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Showing 1,748 reviews
April 16, 2014
Sold vehicle under false pretenses! Make sure you DO your research before going to this dealership. If you go to their website and search new vehicles (centennialhyundailasvega…) and Make sure you DO your research before going to this dealership. If you go to their website and search new vehicles (centennialhyundailasvega…) and you see a car you like, print the page and take note of the stock number which is the last 6 digits of the VIN number of the car for sale. This dealership was about to charge me $6000 over the advertised price, they claimed it was not false advertising but an error, which I quickly called them out on, leading them to sell me the vehicle for $900 above advertised price because the car had an aftermarket navigation system installed. I requested they find me the same vehicle with stock radio, but they said they could not find so I had to purchase the vehicle with the navigation system, which I completely regret!!! They sold me the vehicle with an aftermarket navigation system which was added on for a prior potential buyer but something fell through and the cost of the navigation system was passed on to me. Not only is the aftermarket navigation system horrible (UNVAI X5) but they didn't even show me how it worked or even provide me with a manual. This horrible UNAVI system which was installed by a third party per request of the dealership is called UNAVI X5 and if they try to sell you a vehicle with that system stay away because it has so many issues that I had to take my 2014 vehicle for service 4 times in less than one month because of it. After 4 service trips to get the navigation system fixed they told me that all the issues I was having was just the way the system worked. The issues consisted of the following; it takes 20 seconds for the navigation to load once you start the vehicle, then if you want to reverse within the 20 seconds the backup camera does not work, then after the system has loaded you have to have the system under the "radio" setting because if its on any other mode (i.e. home screen, clock, video, etc...) the backup camera will not show on your screen, then if you have the navi system in the "radio" setting it does not have a clock so you have to flip back and forth between settings in order to know what time it is or what's playing on the radio which is a huge hassle. So after I discovered how horrible this system was, I asked them if I can get the stock radio placed back on. They said they could but would not reimburse me the money I had to pay for it. So the only way I can have a working system is to go to a stock radio with no navigation but I paid for a vehicle with navigation. Which is completely ironic how they didn't want to sell me a vehicle with a navigation system for the price of one without it. The vehicle is great but this aftermarket system that was not explained to me is the whole problem and all I'm asking for is to be reimbursed for having to pay for it. I contacted the General Manager for about a week and left a couple of voicemails and no calls were ever returned. I am now having to deal with Hyundai Corporate and will be filing a complaint with the BBB. This sleazy dealership is very happy to take money from you but when they know they messed up they will not return any money. The service department supervisor was nice but said that the aftermarket system has nothing to do with Hyundai and they cannot reimburse me my money. With the system being aftermarket my 10 year bumper to bumper warranty I purchased will not cover it so if I don't switch back to a stock radio and this system craps out in a year or so I'm completely screwed. STAY AWAY from this dealership or if you must purchase from them DO NOT get any vehicle with aftermarket stuff. Also, make sure you read you read the numbers on the contract because I think I might have got charged twice for this navigation system because there's a line that says aftermarket and a price plus the vehicle price which included the system, but they told me it was the cost of the warranty which I'm not to sure is the case. I don't trust Centennial Hyundai and I can tell you from experience don't deal with my hassle and go somewhere else. More
by IEspinoza
Employees Worked With
William "BB" Bussey
Helpful March 31, 2014
First-time Hyundai Buyer I would like to thank Rick Walker for his exceptional customer service. Rick is the reason why my husband and I decided to buy our first Hyundai----he I would like to thank Rick Walker for his exceptional customer service. Rick is the reason why my husband and I decided to buy our first Hyundai----he's very professional and extremely knowledgeable. We're excited about our new Elantra and will definitely recommend Rick Walker and Centennial Hyundai to family and friends. More
by mariaesp
Employees Worked With
Ricky Walker
March 31, 2014
Unpleasant experience I have a 2010 Hyundai Tucson, have taken my vechiel in on 3 different occasions, to centennial Hyundai, all visit were unpleasant. My first visit my a I have a 2010 Hyundai Tucson, have taken my vechiel in on 3 different occasions, to centennial Hyundai, all visit were unpleasant. My first visit my a/c was not blowing cold, when I took it in service writer Augustine, said your vechiel is black and you have black seats your a/c will not get cold! I was very taken back, the service writer also made me turn on my head lights, tail lights and blinkers, I understand a walk around but I shouldn't be doing your job. Then he pointed out I had a staple in my tire during the walk around, said I needed to buy a new tire. When the tire wasn't even leaking since the staple did not pierce the tread. And he couldnt even tell me that, the car shop down the street told me. When I went to pick up my car there was grease all over my window and seat. 2nd visit my car spent 3 days in the shop for the shifter to be replaced, took 3 times for the right part to be ordered. When Hyundai sent me a survey about my visit, since it was less that satisfying I hadn't gaven the dealership a good review the service writer then asked why. Maybe there service is always like this, but to me it was unpleasant and not up to any standards of any other dealership I have been too. I feel like the took advantage of the fact I was a woman and young. I asked Augastine to have his service manager call me and almost four days later still haven't heard anything. I will not be bring my car back. More
by Sarahnicole
Employees Worked With
Service department
January 13, 2014
Hi. I do not usually take the time out of my day to write a review about a certain salesman, but I am today. The reason why is because I met this wonderful salesman, by the name of Rick Walker. I do not part a review about a certain salesman, but I am today. The reason why is because I met this wonderful salesman, by the name of Rick Walker. I do not particularly care for salesmen in general, but if there were more like Rick Walker, salesmen probably wouldn't get such a bad name. Unfortunately I had to look for another car, as mine was totalled in a car accident. I happen to be in my bank; "Wells Fargo", off of Rancho Drive, and asked if anyone knew of a good place to start looking for a new vehicle. The bank manager, Mrs. Walker and her fellow co-worker; Riko,recommended Rick Walker at "Centennial Hyundai". I was not looking for a particular car, I just wanted a nice one, with a good... price tag along with it. I was not looking for a Hyundai at all, but once I got there, and asked for Rick Walker, who came out immediately, introduced me to a few models of Hyundai's. I liked the "Sonata" right away, it was actually on the showroom floor. Last '2013 Hyundai "Sonata" in the nice silver color I liked, as the new '2014 Hyundai's were coming in. I liked the Hyundai "Sonata" special edition, but after debating it for awhile, I decided to check out the regular Hyundai "Sonata". More in my price range. Mr. Walker is a very kind man, older gentleman, and I mean gentleman, with gray hair, and because of his handicap walked a little slower, but not much. I explained what I was looking for, and what I would like, at the price I wanted to spend. I am also handicapped so I did not want to go looking all over town for a nice car. I saw the nice car on their showroom floor. After several hours of wheeling and dealing, and about a case of free water, I got the deal I could not pass up. Mr. Walker went out of his way to get me the price I was looking for, for the car I wanted. He was such a great man I stayed to listen to what he could offer me, and it had to be a great deal or I was out of there. I got the best deal I could have possibly even thought I could get. Better than I ever expected. I did buy the car from Rick Walker, and I do not think any other salesman could have done what he had done for me. The hours he spent with us, and... he would not have been a bit upset had I decided I did not want the car. There was no pressure at all. I liked that very much. I am now a proud owner of a new '2013 Hyundai "Sonata", and it is a pretty car indeed. the deal he gave me was the bomb! I could not leave without it. I had to have it by then. If you ever need, or want, a GREAT salesman, please look up Mr. Rick Walker, as he was the best by far! If you mention my name; "Dora" sent you, I even get $100.00 cash! Please mention me if you go in. Please see Rick Walker, as he will go out of his way to get you the best deal possible, with no pressure. I thank you for your time reading this long review. Sincerely, Dora More
by DoraZapel
Employees Worked With
William "BB" Bussey, Ricky Walker
November 26, 2013
We honestly went in for a recall on my car. While we waited we looked at the new cars in the showroom. We liked the Hyndai Elantra and with all the great features and the price we turned in our car for waited we looked at the new cars in the showroom. We liked the Hyndai Elantra and with all the great features and the price we turned in our car for a new one. Rick was the best! Very professional, friendly and very helpful. He gave us a complete description of the features on the car and even helped us transfer our belongings to the new car and set up our iPhones with the car's bluetooth. We love our new car! We had a great experience and will definetely recommend Centennial Hyundai to anyone. THANKS RICK! GOD BLESS. More
by sonalipr50
Employees Worked With
Ricky Walker
October 17, 2013
Salesman Amos Maly lied about the vehicle we leased. He stated it had AWD, when it didn't. We had clearly indicated we wanted AWD and found out on a Forest Service road that this Tucson didn't. Upon goin stated it had AWD, when it didn't. We had clearly indicated we wanted AWD and found out on a Forest Service road that this Tucson didn't. Upon going back to the dealership my wife went in ahead and I waited for a minute. When I started to go in I encountered a manager named Donnie. Now, I am a 67 year old, 100% disabled Vietnam Vet, I am already completely upset, and my encounter with this manager immediately triggered a PTSD attack. After trying to calm down I finally made it to the GMs office where I met Chance Slingerland and Marcus Miller. Donnie was already accusing me of fabricating my whole experience when Marcus asked him to leave. I needed to leave the office, too, and asked for business cards. Both men denied my request and physically covered a stack of business cards on the desk like petulant school kids. So I'm sitting out front in my car (I didn't want) and Donnie (sp) comes out for a smoke break and starts swearing at me. I open my car door and he pointed his cigarette at my disabled veteran license plate, laughs, and tells me 'what a stupid old *&&^$$ vet for even getting a car from them and I #(*&*)*& deserved what I got. Meanwhile Mr. Miller comes out and motions for him to be quiet. My wife comes out of the dealership with the statement that 'their salesman lied' and a promise that they'll find an AWD vehicle for us 'in our price range'. To date we have received no calls and phone calls to Mr. Miller are never returned. I love Hyundais and we traded in an 07 Tucson with AWD that my wife and I absolutely loved and enjoyed going off-road with immensely. We were eager, willing buyers of an AWD but, instead, were lied to and forced to take a lesser vehicle. Then I was disrespected by a member of their management team for my service to my country. I will never deal with this dealership again. More
by Woomer
Employees Worked With
Marcus Miller, "Donnie", and Amos Maly
October 11, 2013
Rick Walker made the buying experience very simple, he is a very polite gentleman.....& knows his product!......Perhaps a different salesman would have made this different.....Great Guy, nice dealer, wonderf a very polite gentleman.....& knows his product!......Perhaps a different salesman would have made this different.....Great Guy, nice dealer, wonderful car!....Jeff & Debra Gold More
by jefndeb
Employees Worked With
Ricky Walker
July 15, 2013
Last month, my wife had a flat tire in her Veloster. The Veloster does not have a spare, just a pump. We had to have the car towed to Centennial Hyundai to have them check the tire. I had a extra tire for Veloster does not have a spare, just a pump. We had to have the car towed to Centennial Hyundai to have them check the tire. I had a extra tire for the vehicle so I put it in the hatch. The tire that I had, came off of my Veloster when I scraped the side of it and Corey at Centennial Hyundai said it was no good and dangerous. This happened approximately a year ago. I put that tire inside of my wifes hatch prior to the car being towed. The following day, Centennial called and said her tire had a nail in it and it was no good. I TOLD THEM 3 TIMES TO SAVE THE TIRE AS I WANTED TO INSPECT IT. After trying to sell me a tire for upwards of $225., I asked them if they noticed that there was a spare in the hatch and they could use it if it was safe and acceptable. They called me later in the afternoon and told me that there were no issues whatsoever with the spare and it had been mounted and balanced. I thanked them and told them that I would be there in a couple days to pick the car up since we were in Phoenix. Again, I reminded them to SAVE THE OLD TIRE. When I went to pickup the car, there was no tire in the back and Corey had no idea where it was. It was probably trashed as he stated. I was upset to say the least. I went to see Chance, the general manager. I talked to him about Corey in general. I have had multiple problems with this service guy. He told me previously that nothing was wrong with my radio and I need to reset it. I do this all the time and my ipod still doesn't work right and the numbers don't line up on the screen. But that will be for another review. Back to Chance.... first I explained about the tire. He apologized and agreed that the tire was probably thrown out. He promised to reimburse me for the tire as there was nothing wrong with it, since I paid over 200. to replace a tire that had nothing wrong with it. I then told him about the radio, and he told me that they would order another radio for me. Several weeks have passed. No calls, No check, No radio, Nothing! Previously, I have dealt with Skip and Dave Shakely and have had no problems. Skip is a standup guy and if there is an issue, he takes care of it. Unfortunately, they are no longer at the Centennial location. For future, I'll drive 20 miles away and go to Sahara. If either Veloster needs service, I will no longer go to the Centennial location. More
by airics
Employees Worked With
Corey, Chance (GM)
April 10, 2013
I purchased a new 2013 Hyundai Sonata from Rick Walker of Centennial Hyundai. At the time of my purchase my previous car was nearing the end and maintenance bills were adding up quickly. I went to Centenni Centennial Hyundai. At the time of my purchase my previous car was nearing the end and maintenance bills were adding up quickly. I went to Centennial Hyundai because they had a special lease program for the 2013 Sonata. I was only curious if I would qualify for a lease. Yet Rick Walker and the Hyundai team made me feel at home, answered all my questions about the 2013 Sonata and determined I was eligible for the special lease. Yet I was not ready to purchase the car, but Rick and the team helped me to get comfortable with the purchase decision and helped me to realize I was ready to lease a new car. Since that important decision I've learned that all the things Rick and the team told me are true about my new Sonata. I've had the car serviced twice for routine maintenance and the service team is very good/very attentive. With this review I can state that my decision to lease the 2013 Sonata was a good one thanks to the great team at Centennial Hyundai. Thank you to everyone there, especially Rick Walker who even today remains very concerned that I am happy with the 2013 Sonata. More
by rr58
Employees Worked With
Ricky Walker
February 15, 2013
Todd is the finest of gentlemen. He made the purchase of our new Azera a most pleasant one. A fine example to the rest of your sales force with regard to treating a customer with respect and courtesy. We wi our new Azera a most pleasant one. A fine example to the rest of your sales force with regard to treating a customer with respect and courtesy. We will certainly recommend any of our family or friends contact Todd when they are considering purchasing an auto. More
by RKinLV
