About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Central Auto Group - Service Center

4.7

46 Lifetime Service Reviews

98 Lathrop Road, Plainfield, Connecticut 06374

46 Reviews of Central Auto Group - Service Center

Sort by Write a review
July 20, 2018

"Liars"

- Disappointed Customer

Nothing but liars and tell you anything you want to here. I've had my car serviced there for 3 yrs since I bought it there. I had an issue with my car an had an appointment. I drove 45 min to get there and was told they don't the parts to fix my car. Took them 10 days to get the parts. Was lied to day after day that my parts would be in tomorrow. Had trouble with my Bluetooth can't be fixed according to them. I will never go there again. I was looking at a new car as well, will find another dealer. Their lost an I will be sure to tell people about my experience at Central Auto Group.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
David Wargat
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kathryn Hebert
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 04, 2018

"Exceptional, professional, courteous "

- Denise/Chad M.

We were in to service another Hyundai, but decided to take a look at what was on the lot. Joe Lewis was our salesman. He did an exceptional job working with us from the moment we arrived to the moment we drove off the lot with our Hyundai vehicle purchase. His “no pressure” approach, genuine friendliness, attentiveness and professionalism were excellent! The entire staff was fantastic to work with and I would definitely recommend Central Auto Group. Denise M.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Lewis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 15, 2018

"Stopped after hours for help"

- sandra2017

I stopped after 6 pm at Central Volkswagen and meet the sales manager Jeff Brown, My 2017 Jetta which I bought when I lived RI had a problem the phone charger was not working and I did not know how to hook up my new phone. He brought the car in found a blown fuse replaced and connected my new phone all at no charge! This kind of service does not happen very often.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Brown
December 02, 2017

"Oil Change "

- Moonrise

Available opening in a reasonable amount of time. At the appointment time, immediate service. Not hanging around for too long of a time. Quick service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kathryn Hebert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Danielle Longton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 22, 2017

"Service department, beware. "

- Efresh

Leased a car from central auto group. Initially it started out wonderfully but quickly the relationship soured. I swept it under the rug until i went to go change my brakes and realized the lug nuts were not standard lugs. I called the dealership and told them that i did not have the key and believe it was never in the car. Don from the service department told me that i was lying and that he finds it hard to believe that the key never came with it. (Mistakes don’t happen). Didn’t think a repeat Hyundai customer would be turned away so easily. I won’t be returning.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Donald Rand
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 22, 2017 -

Central Auto Group responded

Efresh, Although we value your business and feedback upon re examining the details of your review and our records it does indeed indicate that the kit was in your car upon sale. It is unfortunate that we cannot see eye to eye. Best of luck in the future.

October 08, 2017

"Quick and efficient"

- Patricia Ann Fletcher

Service dept. was understanding when I had to reschedule my appt. and worked with me so I could come in when it worked for me.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Donald Rand
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 02, 2017

"Instrument cluster covered!"

- Jjohnson59

Kathryn was very helpful when I needed the airbag recall and the instrument cluster replaced on my mustang. She put me in a loaner car so I could bring my car in right away. We were both pleasantly surprised that ford covered the instrument cluster. She programmed an extra key for me without charge. I want Kathryn to be my service rep every time I take a car in. 9.7/10

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kathryn Hebert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 26, 2017

"Great service and experience. Will be back."

- Rich Eighme

I was able to get in for the service I needed the next day. Everything went perfect and my experience was great. I will use this dealership for future services I need and give them first consideration when purchasing my next vehicle.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kenneth Maheu, Peter Slota
September 21, 2017

"Routine oil service "

- Filab69

Central Completed the job in a timely manner and were very professional. I will definitely go here for service again. It's a bit out of my way but worth the trip.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danielle Longton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 18, 2017

"Quick service "

- Gina Doe

Staff polite and helpful. Fast service. Waiting room was comfortable. Was using cane that day, and they were helpful getting me out to where my car was parked.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danielle Longton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
1
...
1 - 10 of 46 results