Central Buick GMC

GMC Acadia Best car buying experience I have ever had. Cristiano Oliveira and Brian Hayes went above and beyond. Great communication and service! I highly re Best car buying experience I have ever had. Cristiano Oliveira and Brian Hayes went above and beyond. Great communication and service! I highly recommend this dealer. Will definitely go back. More

Leased new Buick Verano from Alex at Central I leased a new Buick Verano from Alex the Saleman and Tim the Business Manager, I had the best experience. Alex brought the car to my work after I sig I leased a new Buick Verano from Alex the Saleman and Tim the Business Manager, I had the best experience. Alex brought the car to my work after I signed the papers earlier in the day. Alex spent time going over the whole car with me he set up my onstar, apps on my phone ext.... I highly recommend Central Buick GMC, Alex and Tim Moore were great!!!! Thank You Guys...... More

Cristiano went out of his way to find the perfect truck I visited multiple GMC dealers over the past month or so. I stopped by Central on a whim as I was going to the shopping center on university ave. I I visited multiple GMC dealers over the past month or so. I stopped by Central on a whim as I was going to the shopping center on university ave. I met with Cristiano the sales rep and told him I was looking for a 2016 sierra denali in red with tan interior. I had previously driven one and was told by other dealers that there were no models in the area. Cristiano did a search of the area and confirmed that that specific truck was not within 200 miles of MA. he then went and did a search beyond 200 miles and found one in VT. we reviewed the specs and it matched exactly what I was looking for. about a week later I was driving the exact truck that I had been looking for. the whole purchase was easy and the entire staff was helpful. Cristiano took the time to review all of the truck features with me. he was very knowledgeable about the sierra line and was very professional. More

Buyer Beware I should really write two reviews. One for the great service leading up to the purchase of my vehicle and another for the absolutely horrid experienc I should really write two reviews. One for the great service leading up to the purchase of my vehicle and another for the absolutely horrid experience after. I purchased a used vehicle. Having purchased used vehicles before, I knew to ask about a second key. The sales rep indicated that they had one but followed up with the commitment to get one if they for some reason did not. I took that as an acceptable answer and purchased the vehicle without additional follow up. My mistake. As it happened, I had to return to the dealership a week later to have services finished that should have been done prior to the purchase (inspection, correct paperwork, pick up registration, interior cleaning, wheel balancing). I used that trip as a chance to also pick up the second key that I expected to be waiting. Unfortunately for me, the purchase transaction had already happened therefore satisfaction was no longer guaranteed. Now, no key was promised but rather, "a concerted effort" to get one and putting even that in writing was not an option. William Glidden, sales manager, was actually confrontational about the issue, argumentative and insulting. It's truly unfortunate that this individual interacts with the public. There was a heated exchange and he even followed me into the parking lot after I walked out to continue. He actually left his seat behind the desk and followed me to my car to continue the argument rather than just let me leave. This is behavior I would expect from someone sitting at a bar, not the public face of a car dealership. I was honestly worried he was going to turn the argument into a physical altercation. Certainly that is a not a feeling one should expect when buying a car. It's too bad really. I don't expect perfection when I buy a used car and I wasn't really complaining about the other inconveniences I had to work with because those are simple mistakes. However, when I'm promised a second key I expect a second key. They very easily could have had one made at the Chrysler dealership in the SAME PARKING LOT. William Glidden turned me from a long term customer into someone who will avoid this dealership at all costs, over a key. More

Great Experience - Recommend working with Robert Vogt We just purchased a used car from Robert Vogt at Central Buick GMC in Norwood. Robert was very professional, patient and extremely helpful. He worked We just purchased a used car from Robert Vogt at Central Buick GMC in Norwood. Robert was very professional, patient and extremely helpful. He worked with us to help us find the right car for us. We were very impressed Robert and with the sales process and Team at Central. Everything was taken care of from working with our insurance company and registry and we were able to take delivery of our new car the next day. Great Experience All Around! If you are looking for a new or used car we highly recommend working with Robert Vogt at Central Buick GMC. More

Awesome from beginning to end I went to Central Buick with what was not so much car troubles but a car emergency. My Jeep was ready to go any day. It was 2 days before Christmas wh I went to Central Buick with what was not so much car troubles but a car emergency. My Jeep was ready to go any day. It was 2 days before Christmas when it did and with having to get around for the holidays with my 2 kids and still get to my job, (that was pretty much impossible to do w/out a car) I was in a panic. The 1st dealership I went to I was out of there in 5 mins. But when I got to Central I felt like I was welcomed with open arms and that they were going to do anything they could to help me out. Before I had even gotten to the dealership I figured it would be impossible to get financed unless I went to 1 of those no credit bad credit places. To my surprise I was wrong. Bill and Nick whom I dealt with the most were beyond amazing. They did everything that they could and more to help me with my situation and I couldn't have asked for a better place to have gone to. Everything was done in a timely manner, I didn't feel like they were trying to force me into a car by any means like the 1st place I had gone to, and they pretty much preformed a miracle getting me financed and into a car with not having to go to much over what I could afford. I would recommend this dealership to anyone. More

Central GMC Buick helped me out I went with family and a friend to look for a new vehicle. We had narrowed our search down to Buick Encore and GMC Terrain. Cristiano met us inside, I went with family and a friend to look for a new vehicle. We had narrowed our search down to Buick Encore and GMC Terrain. Cristiano met us inside, listened to our requirements and worked hard to meet them. We test drove both vehicles and decided the Terrain was the best choice. While we couldn't get a perfect match, we are very happy with the SUV. Cristiano did everything he said he would do including making sure I had all the paperwork set up so I could leave the next morning to be out of state. More

My Email to Peter Catenese owner of Central Auto Group I am really hoping to be able to post an update to this with his response but time will tell. Peter, After my recent experience at Central GMC I am really hoping to be able to post an update to this with his response but time will tell. Peter, After my recent experience at Central GMC in Norwood I wanted to reach out to you and make you aware of what took place. A couple weeks back I stopped in after chatting with Kirsten via email about a used truck (2012 Denali 2500) that you guys have for sale on your lot. When I arrived luck of the draw I got Barney as a sales person. After chatting with him some and having lots of smoke blown up my behind we couldn’t put together a deal so we parted ways. Fair enough agree to disagree. After about a week I I texted Barney and began negotiations again as I had decided that I was willing to bend on my end. Just to be clear if this wasn’t a used car purchase I would have left your dealership after dealing with Barney and moved on to the next but since it’s a one of a kind type deal being used I just went with the flow. We finally agree to a price (in writing text) and I call him to give a deposit over the phone. As soon as I call he says “I cannot do that we are back up 500 bucks at the 34k.” Okay so now he is backing out of a deal. Oh well its 500 bucks. I say screw it lets get this done. I call Barney and say if I drive over tonight and get all the paperwork completed can you get this truck delivered it a reasonable amount of time. Of course the answer was yes. I drive over to Norwood (not exactly close) and pay for the truck in full. Once I am sitting with Tim (good guy but…) he makes me aware of a title situation involving the truck. At this point I am sitting there thinking “Why did Barney have me drive here to pay for a truck that Central doesn’t actually own and furthermore he said a speedy delivery would be no problem at all.” So at this point it’s an oh well it is what it is situation. I texted Barney a couple days later asking how things were going to and go no response for a while and then some blow off cryptic message. Thursday in the morning I text Barney and he says “yup bed liner and other stuff is done we are waiting on the title”. I happen to be working in RI that day and had to drive by so when I was leaving I texted Barney to see if the title had arrived and we could get this taken care of. No response at all. About 2.5 hours later I was driving by so I figured I would stop in and see what is going on since I am not getting and responses back. Well come to find out nothing Barney said was done had been done. So now I have been straight up lied to. I let Tim know that he has until Saturday afternoon to deliver the truck. Sure enough the title did not show up and I went in to unroll the deal. The amount of time wasted by lies has been extensive and now I am left with no car as well. I am not sure if there is anything you can do but I think you need to know what is going on over there. If I treated a customer like I was treated I would need to find a new job. Honesty would have saved everyone the deal and I would probably still be quietly waiting for the car that was sold to me that you guys didn’t even own. More

Acadia Purchase We worked with Nick to lease our Acadia. He was very professional, friendly and informative. He played a big part in our positive experience with this We worked with Nick to lease our Acadia. He was very professional, friendly and informative. He played a big part in our positive experience with this dealership. More

Very satisfied I had a wonderful experience at this dealership. I traded in my car for a lease and it all went very smoothly. They worked with the numbers until i I had a wonderful experience at this dealership. I traded in my car for a lease and it all went very smoothly. They worked with the numbers until it all worked for me. Cristiano was very helpful. More