Central Florida Chrysler Jeep Dodge Ram - Service Center

Where do I start. Welp, the backup sales rep failed to disclose the vehicle was involved in numerous accidents along with written and signed items to be addressed prio Welp, the backup sales rep failed to disclose the vehicle was involved in numerous accidents along with written and signed items to be addressed prior to purchasing. All the items that were promised to be replaced was backed out on by the dealer after running my credit. I missed picking up my son do to numerous things not done in advanced like promised. There was another van I had to get and they matched the price but the vehicle was driven 40 miles and the check engine light came on due to failed seals and leaking oil everywhere. The vehicle was repaired and given back. Drove straight to the office and BAM. Check engine light on again. I buy tons of vehicles (currently averaging one vehicle a month due to business growth) and this has been horrendous experience. David S (my original sales rep) has been following through on everything but his replacement was horrible. I now have to bring the vehicle back into service. We have had the vehicle for one month and we have yet been able to put it in service because it keeps going back to the dealer for repairs. This is ridiculous. Is the dealer going to cover loss of use? Make the payments we have been making since we bought it? I could write more details into overall experience, but I might run out of room. More

We had a great experience at the dealership. Javier was our salesperson & he was very efficient and helpful in getting our deal closed swiftly. Javier was our salesperson & he was very efficient and helpful in getting our deal closed swiftly. More

It was a very pleasant experience and I really appreciate the care you took to make sure we were happy with our purchase. the care you took to make sure we were happy with our purchase. More

Have been bringing my Challenger here since I bought my first in 2020. Only deal with Chris C. as my service advisor. He always takes care of me. first in 2020. Only deal with Chris C. as my service advisor. He always takes care of me. More

Upon arrival for our 1:00pm appointment, Justin informed us about a 2-3 hour wait. We would have appreciated a “heads up” well beforehand as we would have rescheduled this. Inconsiderate. Justin told us us about a 2-3 hour wait. We would have appreciated a “heads up” well beforehand as we would have rescheduled this. Inconsiderate. Justin told us to text him for updates. We texted him hours later, zero response. The coupon that we wanted to use was for regular oil, not synthetic. You only offer synthetic oil. Why would you offer a coupon for something that you do not offer? Not only is this gimmicky but it may be illegal. We wanted to use our credit card and were told that there is a 3% upcharge for this. Pretty tacky and unappreciated. Our Jeep was not even washed prior to picking it back up. Family Advantage? We are not at all impressed. Finally, we were forced to purchase your Family Advantage package for over $2,000 when buying this vehicle from your dealership last year. It is a total “money grab” and again, very much unappreciated. More

Wish there could have been a little bit more thought in to going through my vehicle as the diagnosis was incorrect to going through my vehicle as the diagnosis was incorrect More

Fernando did an incredible job. Good communication and help at all times. My truck turned out great. Good communication and help at all times. My truck turned out great. More

Got the job done on time as promised. Eric the service advisor was very helpful. Eric the service advisor was very helpful. More

The service was great! The service team discovered a tiny crack in the windshield and had it repaired during my visit here. It would've been a while if I had found it if at The service team discovered a tiny crack in the windshield and had it repaired during my visit here. It would've been a while if I had found it if at all. More

Great assistance from the salesperson. Transparent and upfront. It was easy to deal with. I would go back and buy another vehicle from them. Transparent and upfront. It was easy to deal with. I would go back and buy another vehicle from them. More