Central Florida Chrysler Jeep Dodge Ram - Service Center

I purchased my Ram 1500 Limited from this dealership four years ago, and the service was ALWAYS top-notch! My last two visits were downright disappointing! I made a Saturday appointment to have my suspension years ago, and the service was ALWAYS top-notch! My last two visits were downright disappointing! I made a Saturday appointment to have my suspension evaluated. After checking in with the service advisor, I was told it might be Monday or Tuesday before they would look at it! I asked why there was a delay since I made an appointment and was told there was no "certified tech to look at my truck. The following Friday, I was told what they thought was the problem and the repair cost. I was told the parts were not in stock and they would have to see if another dealership would sell them the parts needed. I was also told they would require a deposit before ordering my parts. I advised the service advisor I have NEVER had to place a deposit for repairs, especially since they were in possession of my truck. I canceled my request and got my truck that Saturday. On Monday, I proceeded to another Dodge Dealership in the area (closer to my home), and they correctly diagnosed the problem with the suspension, completed the repairs, and did a tune-up within two days. They did not require any deposit either. At this dealership, there were no salesmen hounding you in the service department attempting to convince you to sell your vehicle either. I have been a loyal customer of CFCJD, but after my last two service experiences, I will not be returning! My service advisor was good, but the current operational setup hinders them and makes them look bad, and it's not their fault! More

Had some serious issues with my vehicle but they took care everything and for that they will continue to get my business care everything and for that they will continue to get my business More

Joshua and his team were awesome! Best service I have ever had at a Jeep dealership. Best service I have ever had at a Jeep dealership. More

Very easy to check in and out. I like the online scheduler, can usually get an appointment the same day. Shawn is a good service advisor. Top notch as always. I like the online scheduler, can usually get an appointment the same day. Shawn is a good service advisor. Top notch as always. More

Excelent customer service, very attentive to my concerns in regards to my vehicle, I truly appreciate the time he took to explain anything related to the car and most important he cared about my desire on k in regards to my vehicle, I truly appreciate the time he took to explain anything related to the car and most important he cared about my desire on keeping my car the way my dad used to keep it, Thank you Justin in Service Department! You truly care about your customers. More

Excellent work and outstanding workmanship great service good people skills one great dealership to do business good people skills one great dealership to do business More

Gio and Juan were very informative. They professionally addresssed all my questions and concerns. They are a good team. They professionally addresssed all my questions and concerns. They are a good team. More

Helpful and efficient service on my van. Service personnel very professional. Very happy with their assistance. Service personnel very professional. Very happy with their assistance. More

Great experience. I’ve bought vehicles from a lot of dealerships, and I was treated wonderful here. I would definitely do business again. I’ve bought vehicles from a lot of dealerships, and I was treated wonderful here. I would definitely do business again. More

John, our salesman, was extremely helpful and attentive and our overall experience was a good one. The only downside was the length of time we had to wait around and the car we purchased was not detailed v and our overall experience was a good one. The only downside was the length of time we had to wait around and the car we purchased was not detailed very well. It was quite dirty but we were too tired to ask that it be cleaned better. More