Central Florida Chrysler Jeep Dodge Ram - Service Center

I’ve been here multiple times, and each time despite notifying them I was coming, I had to search for someone to get my car and check me out. My “person” on more than one occasion has left for the day o notifying them I was coming, I had to search for someone to get my car and check me out. My “person” on more than one occasion has left for the day or wasn’t even in the office despite indicating they would be. There needs to be a better system for retrieving your vehicle. More

This is the worst dealership that I have ever been to when it comes to service and fixing your vehicle and getting it back to you my vehicle was fixed without authorization of my repairs I'd never author when it comes to service and fixing your vehicle and getting it back to you my vehicle was fixed without authorization of my repairs I'd never authorized to my vehicle and it's still not working until this day properly More

Eli is one of the best service advisors you could ask for. He’s very helpful and just a flat out dope guy for. He’s very helpful and just a flat out dope guy More

Prices given are different than what I discovered on their website for service.. too high!!! And my wait time to drop off and wait was ridiculous because I waited for 20 minutes before anyone attended m their website for service.. too high!!! And my wait time to drop off and wait was ridiculous because I waited for 20 minutes before anyone attended me after I said something!! Then someone finally showed up More

Mr. Bob has always been very professional any time he has been my Service Advisor. Thank you for getting my vehicle serviced so quickly! been my Service Advisor. Thank you for getting my vehicle serviced so quickly! More

Great service, quickly enough even though it was pack on that day. Nice wait room for customers m, complementary wifi and coffee is always a + that day. Nice wait room for customers m, complementary wifi and coffee is always a + More

Bob was very polite and helpful! ! Outstanding service!! Can’t thank him enough when a had a flat tire on a weekend and he helped me right away! ! Outstanding service!! Can’t thank him enough when a had a flat tire on a weekend and he helped me right away! More

Usually I hate to think about sitting at the dealership getting service. But this time was exceptional thanks to Shawn in the service department he scheduled my ride to and from dealership and I wasted no getting service. But this time was exceptional thanks to Shawn in the service department he scheduled my ride to and from dealership and I wasted no time which we all know Time is money!!! but Shawn is priceless thank you More

Top shelf service by Keith as always. Provided me with great insight and direction on how to Best maintain my vehicle Provided me with great insight and direction on how to Best maintain my vehicle More

Purchased new Grand Wagoneer Series III on June 3rd. Immediately noticed vibration at highway speeds but was hopeful it would subside during break in. Vibration did not go away Had tires balanced on Immediately noticed vibration at highway speeds but was hopeful it would subside during break in. Vibration did not go away Had tires balanced on June 20th at the dealership which made it worse. Balanced again on June 21st which put it back to the original vibration. Replaced tires to different brand on June 30th which did not fix the vibration. Dropped the vehicle off on July 5th and it was returned 22 days later, on July 27th. While there, both rear axles were replaced as well as the drive shaft. After throwing all those darts, wheels and tires from another Grand Wagoneer which, according to Craig, made it drive "smooth as glass". Unfortunately, it still has a vibration but we won't be taking it back to CFCJDR. The other incredibly frustrating part of the equation is the communications. The only time we received any info was when we called or emailed. It culminated when, on July 14th, Greg said he would let me know the ETA of the drive shaft, but we received nothing. On July 25th I inquired on an update. Craig replied that day that the drive shaft had just been put in and it drove great, but he wanted Paul to drive it "in the morning". After no word the following morning, I emailed Craig, Greg and Paul at 11:23am on the 27th asking how it drove for Paul but received no reply. I then drove to the dealership that evening. It was then that Craig informed me that the drive shaft didn't fix the problem and that it was the wheels the whole time. Craig said he didn't want to tell me about it being the wheels to save the embarrassment of changing all the other parts unnecessarily. Again, it still has a vibration, but we won't be taking it back to CFCJDR. I fully understand the difficulties in today's world with staffing and parts availability. I also understand that sometimes a diagnosis is a process of elimination. However, I would have thought wheels would have been checked before replacing two axels and a drive shaft. Regardless, ignoring a customer and lying to them to save embarrassment is inexcusable for me. More