Central Florida Chrysler Jeep Dodge Ram - Service Center

Air Conditioner left un-repaired after 5 appointments My experience began in April 2020 when the air conditioning in my 2014 Mazda 6 stopped blowing cold air. I visited for Service via a recommendation fr My experience began in April 2020 when the air conditioning in my 2014 Mazda 6 stopped blowing cold air. I visited for Service via a recommendation from a friend, and was quoted $1,500 to repair a few parts that would resolve the issue, and would allow for cold air. Knowing that my vehicle was a few years old and would have an additionally lowered value towards a trade in with no AC ($5,000) I decided to proceed with the repair. The AC remained cold for about 3 weeks, then slowly began to get hot again. Using an infrared thermometer I checked my AC daily, and the repaired 30 degree AC slowly shifted up to 140 degrees. I returned for a second appointment in May, where they repaired a few additional pieces. I then went through a pattern where the AC would remain cold for about 2 weeks, I’d bring it back in and have a few more random things replaced which would last about 2 weeks, then I’d have to bring it back in. All over the course of 4 months, 5 appointments, countless Ubers back and forth, and weeks where I was simply left without a car. My final visit was with Bob at the end of July, and after describing the recurring issues and how this would be my fifth visit, he waved his hands over my blowing AC and said “this doesn’t feel that hot”. Leading me to feel he didn’t find my recurring issue valid. My vehicle was in for about one week when I called for an update, and Bob let me know it hadn’t even been looked at yet. I finally believed there wouldn’t be a solution to my issue, and my $1,500 “investment” towards a repair would be wasted. After speaking with a few Managers, Gabe (who I see listed here under Sales, not Management) and Aryssa (not listed) regarding my situation, their provided options were to trade my vehicle in at $5,000 for something new, or complete another repair of $4,000 in addition to the original $1,500. Which at $5,5000 of repairs, I could’ve just traded in from the beginning and saved 4 months of appointments. I decided to accept my loss, and picked up my vehicle. My expectations for Service were never based on immediate solutions or a perfect experience, and I understood that there could be revisits to accurately find the issue. However, the repeated visits with weeks of waiting, and the disconnect between a solution and what seemed to be an endless cycle of repairing “random parts and hoping it sticks” is unacceptable. And to be left with 4 months of wasted time, $1,500 gone, and an air conditioner that still doesn’t work is an experience I hope no one else has to undergo. Conveniently enough, the link for feedback I was sent from my final visit was no longer valid as I went to write this review. Thankfully I had 4 previous appointments with links to utilize. More

I think Central Fl Dodge Jeep Ram Chrysler its a the better place where somebody can entrust his vehicle for all of kind of service. better place where somebody can entrust his vehicle for all of kind of service. More

The service was great but I had to pay a hundred bucks for a front bulb considering switching over from a Mercedes E Class 320 for a front bulb considering switching over from a Mercedes E Class 320 More

I understand parts were delayed due to Covid but at least return customer’s calls on a timely basis, and they returned my vehicle with a grease stain on my drivers side mat and caused my vehicle to smell lik return customer’s calls on a timely basis, and they returned my vehicle with a grease stain on my drivers side mat and caused my vehicle to smell like grease! Not very professional! Will not be going back to this dealer ever again! More

Great service thoughout. Was definitely entertained well while car was in service. May come back for next decision on purchasing/leasing vehicle after current lease. while car was in service. May come back for next decision on purchasing/leasing vehicle after current lease. More

Great service and communication! Andy diagnosed the issue different from what we thought it was and we’ll schedule another appointment to get it corrected. different from what we thought it was and we’ll schedule another appointment to get it corrected. More

We worked with bob in services and he did an amazing job getting us a great deal! He took the stress off of our shoulders when we were right on money. We can’t compliment him enough! We will definitely brin getting us a great deal! He took the stress off of our shoulders when we were right on money. We can’t compliment him enough! We will definitely bring our future business to the dealership because of him! More

Shawn helped me with my Jeep.. he was professional, attentive, and informative. He is an asset to your team and please make sure he receives this acknowledgment. attentive, and informative. He is an asset to your team and please make sure he receives this acknowledgment. More

I visited Eli Lara at Central Florida Chrystler Dodge I told him my issue and within 5 minutes he handled my problem. Eli showed great customer service and he handled the issue in a quick and timely manner told him my issue and within 5 minutes he handled my problem. Eli showed great customer service and he handled the issue in a quick and timely manner. You will have my business in the near future and I thank Eli for what he did! Very happy with my decision to go with Eli at Central Florida Chrystler. More

Thank you Robert (service advisor). My 2015 Ram 1500 Crew Cab was quoted at another shop in town $3200.00 for parts and labor. Took to Robert and explained the issue. He and the team continued troubleshootin Cab was quoted at another shop in town $3200.00 for parts and labor. Took to Robert and explained the issue. He and the team continued troubleshooting and found the root cause to my issue, (a castor) was out of place on the right front of my truck and then completed an alignment. After all was done my charge was $150 for the alignment. I can't express how greatful I am for the steadfast service at Central Florida Dodge. Thank you all, James Baxter More