Central Florida Chrysler Jeep Dodge Ram - Service Center

Robert keeps me coming back to this dealership. He is always attentive to my concerns and handles them to perfection. Great customer service at a level I expect. always attentive to my concerns and handles them to perfection. Great customer service at a level I expect. More

Mr. Manuel Garcia went above and beyond to ensure that I get the vehicle that I need it. He was very professional, honest and respectful. I’ll highly recommend him. get the vehicle that I need it. He was very professional, honest and respectful. I’ll highly recommend him. More

Friendly, helpful, wonderful experience. Service and sales personnel were wonderful. In this time of covid 19, social distancing is notable with chairs spaced and service area is well divided to keep yo sales personnel were wonderful. In this time of covid 19, social distancing is notable with chairs spaced and service area is well divided to keep your distance. They are constantly and consistently cleaning. Everyone I came in contact with was wonderful. More

Service took longer than the amount of time I was told. But, service manager Arisa approached my wife and I and told us the reason why. Associates were kind and approachable. But, service manager Arisa approached my wife and I and told us the reason why. Associates were kind and approachable. More

Eli is a great service advisor who understands the importance of customer relations. But your appointment system is almost useless since the shop doesn't work according to the schedule. If it was importance of customer relations. But your appointment system is almost useless since the shop doesn't work according to the schedule. If it wasn't for Eli taking charge if the situation, I wouldn't be happy with the visit. More

Excellent service always. Dealer areas are well kept. The Cafe area is an excellent places for waiting, TV watch and even have a conversation with the SpeedShop Cafe manager. Keep up the great job. Ed Cafe area is an excellent places for waiting, TV watch and even have a conversation with the SpeedShop Cafe manager. Keep up the great job. Edwin Blanco More

So far, the attention and service have been very good and fast. I hope this is always the case, thank you very much for everything fast. I hope this is always the case, thank you very much for everything More

I came in for an oil change and a tune-up with my coupon in hand. Coupon was for a $19.99 or 10% off any repair. I explained that I was on a limited budget, but was still taken advantage of by the service in hand. Coupon was for a $19.99 or 10% off any repair. I explained that I was on a limited budget, but was still taken advantage of by the service associate. The oil change alone was $70 and I ended up spending over $700 to replace my spark plugs. No care or compassion for the customer, even though I've spent thousands with this dealership. More

On Monday, June 29, I went in person to the dealership to ask for information including the price for the service for my vehicle and they gave me the appointment to go on Thursday, July 02 and when I arrived ask for information including the price for the service for my vehicle and they gave me the appointment to go on Thursday, July 02 and when I arrived that day I asked him again about the price and I The same one that he had told me before finishing the job said and at the time of paying they charged me $ 25 more and the person could not give me an explanation I had to pay. More

Was treated very poorly. Waited for radio repair for 3-4 months. Radio finally received by dealership. Made appointment to come in. Showed up for appointment and was told by Eli that work could not be done months. Radio finally received by dealership. Made appointment to come in. Showed up for appointment and was told by Eli that work could not be done because mechanics had COVID. Would have to wait another week. He also said we should have received a call that our appointment was canceled. We did not receive a call. Then he said there was no appointment in the computer. I called my husband who spoke with Eli. Eli was very rude and would not let my husband speak. My husband asked to speak with Jacob Perez and Eli said he is in a meeting upstairs it is Friday morning. He told us to email Jacob. I made an appointment for the following Friday and left. I spoke with my husband who in turn called Jacob Perez. Jacob called me and asked me to bring my truck in and ask for him when I returned. When I returned, Jacob stated that the way I was treated was not the way the dealership does business. He stated that he had the lead mechanic waiting to work on my vehicle. The work was complete within 40 minutes. Eli told me it would take 2-3 hours. We have purchased 4 vehicles from this dealership and have never been treated as bad as we were. Jacob said that any time we need service to ask to speak with him. Jacob saved the day and needs to be commended for his customer service and Eli needs to be trained in how to deal with upset customers. More