Central Houston Nissan

I traded in my Infiniti almost three weeks ago. I see the car listed on their website for sale, but it still has a lien on it. I called the bank to see if they have received the payoff amount. Nope I see the car listed on their website for sale, but it still has a lien on it. I called the bank to see if they have received the payoff amount. Nope. Nothing. I've tried calling Central Houston's finance department and of course, no answer, and a "This mailbox is full" message. My bank said they should have already received the payoff funds since the trade in took place weeks ago. Be careful when trading in with a balance still due on your trade. The sales people are nice and accommodating when you are there, but once you have signed those papers...you may be on the hook. More

I came to Central Houston Nissan in response to REPEATED advertisements for year end sales and deals. The dealership advertisement said they would do whatever it takes to earn our business online. Your guy advertisements for year end sales and deals. The dealership advertisement said they would do whatever it takes to earn our business online. Your guy Rigo, in used car sales (management?), believes customers are not allowed to ask questions, add, subtract or challenge on their own, when it comes to the dealerships numbers, but gets amnesia or better yet, forgets how to add when it comes to the customers incentives. I had to correct him twice when it came down to the determined value of my vehicle plus the 3k dollar dealer incentive. I already knew what was going on but I played along. So, I decided to play along back. I wanted to help Rigo so that he understood I knew what was going on. They try to get you familiar with incorrect numbers so that they can pencil them in. The more money the company makes, by hook or by crook, the more money we/ consumers lose. This is poor and unprofessional practice as an employee of Nissan. I know the dealership has to make money, I’m ok with that, but I don’t like being played for a fool over a car I don’t need. As a customer, I’m also ok with not agreeing on a deal, but when you significantly overvalue cars you’re selling and undervalue ours, I/ we feel cheated. Rigo represented himself as a military man but didn’t know his own army creed claiming he forgot so I had to remind him as an Air Force Veteran, not Army. I’m not sure about the military status of this guy. At the conclusion of my visit, because I refused to accept the inflated numbers on the sales transaction, he calls me by way of Desmond the sales representative and decides to tell me he doesn’t want our business if I don’t take their deal and hangs up on me. I feel sorry for employees like Desmond and the like who must make a living in this kind of environment. He will eventually become what he sees practiced if he has not already done so. Unfortunately, I'm sure he has. I saw some shadiness in Desmond as well, but I overlooked it because he's just a messenger and employee. I really don't think auto sales was intended to be like this. I need a REAL MANAGER to call me asap and apologize because I will no longer be doing business with Central Houston Nissan Used Car Sales. More

Bait and switch. They posted a 2020 Mercedes e450 Cabriolet at a price that is a “great deal” on Edmunds. I made a 2:30pm appointment with the sales manager to test d They posted a 2020 Mercedes e450 Cabriolet at a price that is a “great deal” on Edmunds. I made a 2:30pm appointment with the sales manager to test drive. I drove in from Brenham, Texas. When I got there he went to get the car and came back and said it was sold at 1:33pm unbeknownst to him to someone from San Antonio and did I want to test drive another vehicle. I read the 34 reviews about them using this tactic and the reviews were all correct. Needless to say, I filed complaints with the FTC and the BBB because this particular vehicle is still listed as available and for sale on their website one week later. More

Beware of Misleading Pricing Tactics at Central Houston Nissan I recently had an extremely disappointing experience with Central Houston Nissan that I feel compelled to share. My interaction with this d Nissan I recently had an extremely disappointing experience with Central Houston Nissan that I feel compelled to share. My interaction with this dealership was centered around a 2020 Honda Civic Sport (Stock#: P9603), advertised at a price of $21,870 on Auto Trader. From the onset, the dealership presented itself as customer-focused, boasting of quality vehicles and exceptional service. However, my experience was far from their advertised vision and mission. After speaking with several sales agents and much back-and-forth, I was finally given a final price - a baffling $24,400. This was significantly higher than the advertised price, with no clear justification for the increase. When I inquired about the discrepancy, the explanation I received was not only unsatisfactory but also misleading. I was told that the price listed on Auto Trader was a wholesale price, a detail conveniently omitted from the advertisement and one that was never clarified during our initial discussions. Furthermore, I was informed that this 'wholesale price' was exclusive to dealers, rendering me ineligible for the advertised price. This practice, in my view, is a classic example of bait-and-switch tactics, where a lower price is advertised to draw customers in, only to be switched to a higher price at the point of sale. It is misleading and, frankly, unacceptable for a dealership that claims to prioritize customer satisfaction and transparency. While I am not in a position to formally accuse Central Houston Nissan of breaking specific laws, it's clear that their advertising and sales practices are highly questionable and deserve scrutiny. As a potential buyer, I felt misled and undervalued. This experience has significantly diminished my trust in their business practices and commitment to customer service. To fellow consumers: exercise caution and vigilance when dealing with Central Houston Nissan. It's essential to be aware of the possibility of such pricing tactics and to ensure that you have all the necessary information before making a purchase decision. Certainly. When discussing legal precedents related to false advertising, it's important to understand the general legal framework that governs these practices. In the United States, false advertising is regulated at both the federal and state levels. The Federal Trade Commission (FTC) is the primary agency that oversees and enforces advertising laws and guidelines. Key Legal Precedents and Laws Governing False Advertising: 1. **Federal Trade Commission Act (FTC Act)**: This act prohibits unfair or deceptive acts in commerce, which includes advertising. Under the FTC Act, an advertisement is considered deceptive if it contains a statement or omits information that: - Is likely to mislead consumers acting reasonably under the circumstances; and - Is "material" - that is, important to a consumer's decision to buy or use the product. 2. **Lanham Act**: This act provides a civil lawsuit avenue for businesses harmed by false advertising. If a company's advertising falsely misrepresents its own product or a competitor's, the competitor can sue for damages under the Lanham Act. 3. **State Consumer Protection Laws**: Most states have their own laws against deceptive advertising, often enforced by the state's attorney general. These laws can vary but generally follow the principles set by the FTC. 4. **Case Law**: Various court cases have helped define what constitutes false advertising. For instance, the case of *POM Wonderful LLC v. Coca-Cola Co.* (2014) highlighted the importance of truthful representation in product labeling. 5. **Bait-and-Switch Advertising**: This specific type of false advertising is where a company advertises a product at a low price to attract customers but then pressures them to purchase a more expensive item. This practice is generally considered deceptive unless the advertisement clearly and conspicuous More

I was not looking to buy a new car but decided to stop and look at the new Nissan Sentra, I was greeted by Javier and then introduced to the Manager Alejandro. They both helped me find the right car with and look at the new Nissan Sentra, I was greeted by Javier and then introduced to the Manager Alejandro. They both helped me find the right car with at the best payment in town so I decided to buy it! My son loves his new car! Thank you Javier and Alejandro for all More

I don't always leave a review but when i'm given a good experience i go above and beyond to let it be known. I wanted to thank Eddie Alvarez and the Sales Manager Alejandro for taking the time to understan experience i go above and beyond to let it be known. I wanted to thank Eddie Alvarez and the Sales Manager Alejandro for taking the time to understand my needs and find me the right vehicle. Not only did they find it for me but was very competitive with pricing and features. I highly recommend them to all my friends and family! More

Deceptive Sales Practices, lies about new car mileage, features and price. Will offer new for used vehicles! features and price. Will offer new for used vehicles! More

I will put it this way as everyone else In the reviews are saying I took my vehicle in for a diagnostic they robbed you for the and give you a stupid bill and does not contact you whatsoever during the pr are saying I took my vehicle in for a diagnostic they robbed you for the and give you a stupid bill and does not contact you whatsoever during the process just via email and text… Alex was my advisor and he is very worthless I told him I upset and satisfied I was about the service he didn’t care at all! I would never do business here not even purchase a car just bc the building looks nice does not mean you will get great customer service I will be reporting this dealership on everything there is for people especially none wealthy people don’t ever bring your car trying to figure out what it is.. More

Deceptive lending practices and dealership up charge on advertised price by $10k. Extremely deceptive and will waste your time. advertised price by $10k. Extremely deceptive and will waste your time. More

HELLO MY NAME IS KIMBERLY JEFFERSON I HAD SERVICE ON MY 2022 NISSAN PATHFINDER AT CENTRAL HOUSTON NISSAN. TOOK MY VEHICLE IN TO HAVE 4 NEW TIRES AND A WHEEL ALLIGMNET DONE. DERRIAN BROWN IS MY NEW SERV 2022 NISSAN PATHFINDER AT CENTRAL HOUSTON NISSAN. TOOK MY VEHICLE IN TO HAVE 4 NEW TIRES AND A WHEEL ALLIGMNET DONE. DERRIAN BROWN IS MY NEW SERVICE ADVISOR I SWITCHED FROM ANOTHER NISSAN DEALERSHIP DUE TO POOR SERVICE. THE SERVICE HE GAVE WAS EXCEPTIONAL PROFESSIONAL AND DONE IN A TIMELY MANNER. EACH ADVISOR THERE WAS VERY COURTEOUS. I WAS VERY HAPPY WITH DERRIAN. THANKS AGAIN IN ADVANCE CENTRAL HOUSTON NISSAN More