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Central Houston Nissan
Houston, TX
1,338 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,338 reviews
January 10, 2023
This is the #1 dealership to STAY AWAY FROM! I bought a car last weekend and it was the worst car buying experience I've ever had. The car I wanted was listed on Central Houston Nissan's website I bought a car last weekend and it was the worst car buying experience I've ever had. The car I wanted was listed on Central Houston Nissan's website for $26,900. The sticker on the window said $26,900. The salesmen (Ty and Jonathan) each told me the car was really $31,500 because of manufacture upgrades, and wouldn't consider lowering the cost to the actual advertised price. They told me I was an "unreasonable woman" and that I should "try to think logically." Their bait and switch sales tactics are dishonest, fraudulent and unethical. Even Ty and Jonathan agreed they could have listed the car's value differently. I have no doubt if I was a man, or had brought a man with me, I would have been treated very differently. I've already filed a complaint against Central Houston Nissan with the Better Business Bureau. STAY AWAY FROM THIS DEALERSHIP! More
by Carolyn M
Employees Worked With
Ty, Jonathan
Helpful December 27, 2022
Worst possible review for customer service! Not only bad customer service, but our safety was compromised. When confronted, they did nothing. They've lost long time customer! Not only bad customer service, but our safety was compromised. When confronted, they did nothing. They've lost long time customer! More
by mwvance
Employees Worked With
Marcus
December 14, 2022
If customer satisfaction matters, then you might reconsider doing business with Houston Central Nissan. Their aim is to make a sale even if it will hurt the customer badly. I went there recently win reconsider doing business with Houston Central Nissan. Their aim is to make a sale even if it will hurt the customer badly. I went there recently window shopping and as if I was hypnotized, I traded in my vehicle for another from this dealer I later found the price was over inflated and without the car history being revealed. I discovered that a car that was listed on their website for $29k was sold to me at $35k plus other charges. They added stuffs like Houston Central prep $5,995, market adjustment $4,995 and so many other things that ballooned the total cost for the vehicle to almost $51k. Paying such an amount for a 2019 Cadillac XT4 with 35K miles is a total rip off. The Carfax also showed that the vehicle had a prior accident that was not disclosed during the transactions. They lied to me my credit was good for a better rate, but I later discovered a high interest rate of over 16.51%. I tried returning the vehicle the next day after determining that I was ripped off, but they refused to take it back. I tried to resolve this to the extent of speaking with the CEO but to no avail. So, I left the car in their showroom anyway, but guess what? They drove it back to my driveway without any notification till now. I instructed the financing institution not to make the payment, but they erased part of the contract I signed and got another bank to fund the payment. I have instructed my attorney to take them on but would like to warn potential customers, especially inexperienced buyers. This dealer will stop at nothing to sell you a vehicle that you may live the rest of your life paying for. I feel robbed by this dealer. Please, don’t be deceived by the 5 stars ratings you see. This could be their own folks. More
by Peter C
Employees Worked With
Bian
December 05, 2022
The car was presented and it was as advertised. Delightful Brian Dawson was instrumental in getting the deal through and we thank him for his efforts. I would recommend doing business with Central Delightful Brian Dawson was instrumental in getting the deal through and we thank him for his efforts. I would recommend doing business with Central Nissan. More
by Fcastleman
Employees Worked With
Brian Dawson, Mr. Wong.
December 03, 2022
First off I wanna say I love the truck but my sale guy John Bradley and the used car department are dishonest. I have had a two mechanical issues with my vehicle and I’ve had it for 45 days to be exact. I John Bradley and the used car department are dishonest. I have had a two mechanical issues with my vehicle and I’ve had it for 45 days to be exact. I’ve been getting the run around regarding details of my sale. I’m highly dissatisfied. Shop somewhere else More
by Elijah.smith79
Employees Worked With
John Bradley
November 30, 2022
Rod Pettway in Service was very helpful. Got my Altima inspected, my oil changed & rotated my tires so I could drive back home to Lafayette for Thanksgiving. 1st class service, will definite Got my Altima inspected, my oil changed & rotated my tires so I could drive back home to Lafayette for Thanksgiving. 1st class service, will definitely be back. More
by JM
Employees Worked With
Roderick Pettway
September 18, 2022
One word says it all: PHENOMENAL! !! My salesman, Tony, made this the absolute BEST car buying experience of my life! He was professional, respectful of my concerns about financing, an !! My salesman, Tony, made this the absolute BEST car buying experience of my life! He was professional, respectful of my concerns about financing, and he definitely went the extra mile!!! I’m still in disbelief how smoothly the entire process went and I’m so proud of my new vehicle. An absolute dream come true LITERALLY!!! Thank you Tony! More
by Gina D.
Employees Worked With
Tony Marinoni, Darrel Polk
September 16, 2022
Awful dealership. Don’t waste your time or money here. They charge $10k of fees on used cars (apparently they’ve upped it to $13k this month - my experience was from 8 Don’t waste your time or money here. They charge $10k of fees on used cars (apparently they’ve upped it to $13k this month - my experience was from 8/31). $6k market adjustment fee (no where else does this on used cars) $4k make ready fee - do not let them tell you about their 360 point inspection and the low jack device they put in it. This cars doors wouldn’t even unlock and the key was being held together by scotch tape. The car was advertised at $27k and on the lot for 90 days. Not only would they not work with me on the last day of the month, they wouldn’t even sell me the car at the price listed. Over the phone they told me they’d get within $1k of CarMax’s offer on my trade in ($21k), but when I got there they offered me $16k. Don’t do business with a shady dealership like Central Houston Nissan. Their goal is to screw you over as many ways as possible. This is the worst dealership I’ve ever attempted to do business with. Anyone that left a 5 star review was either ok with getting screwed or didn’t realize it and got taken advantage of. Stay far away More
by Scottb1031
Employees Worked With
James Adams
September 07, 2022
These are con artists. They sent out a Labor poster then removed it when I called them out on their lies. This company needs to be reprimanded for the bait and switch/false They sent out a Labor poster then removed it when I called them out on their lies. This company needs to be reprimanded for the bait and switch/false advertising practices they do to people. If I could review a .0, I would! More
by karemethomasil
Employees Worked With
NA
