Certified Benz & Beemer

Excellent I have been wanting a BMW for the longest time. I ended up on a whim deciding, "you know what, I'm going to trade in my car and do it." Well, I looked I have been wanting a BMW for the longest time. I ended up on a whim deciding, "you know what, I'm going to trade in my car and do it." Well, I looked on craigslist, called the company up and set up an appointment that same day. I came in at 4:30pm and left at 7:30pm with a pre-owned 2011 BMW 328i covertible black on saddle. It was gorgeous! I had the pleasure of working with Jim Beyer who sold me the car, Trevor Gaiser who helped me finance my car, and Tracy Weaver who helped me finalize the paperwork. The car was in excellent shape. It was never in an accident and only had approx 47K miles on it at a good and reasonable price. My payments are a little on the higher side but I got 3 year extended warranty and GAP insurance just in case not to mention my credit was that great either but not bad. Collectively, they really helped me get the car I desired! I'm so in love with it, I'm glowing. More

Purchase of a Certified Vehicle The Douglass Family would like to thank Alex Kankus for making the trade and purchase for our new vehicle a wonderful experience. With the recent los The Douglass Family would like to thank Alex Kankus for making the trade and purchase for our new vehicle a wonderful experience. With the recent loss of my Mother's husband, this purchase went very smoothly and Alex even went so far as to deliver the vehicle to the house during this sad time. He has called my Mother several times offering his assistance. I will be making my next auto purchase in the near future with Alex Kankus. Thank you, Alex. More

Bought an awesome 135 Jamie was awesome, I test drove and was approved for an great low interest rate loan within 24hrs! It made my over all buying experience pretty easy a Jamie was awesome, I test drove and was approved for an great low interest rate loan within 24hrs! It made my over all buying experience pretty easy and painless. More

Thank you to Tony Decesare, Peter Williams, Lee Grubbs, Tracy Weaver and Tony Lombardo. These folks work hard to earn your trust and business. The overall expe to Tony Decesare, Peter Williams, Lee Grubbs, Tracy Weaver and Tony Lombardo. These folks work hard to earn your trust and business. The overall experience has been good. My customer satisfaction level is extremely high as this dealership has backed their committment and warranty. More

Thank You CBB I just wanted to tell everyone thank you for the great service. I have been to several dealerships looking for a reliable new car and I found it at Ce I just wanted to tell everyone thank you for the great service. I have been to several dealerships looking for a reliable new car and I found it at Certified Benz & Beemer. Danny Quintana is great to work with and always there to answer the questions I had. After I purchased the car he was right there checking to see if I was happy with my purchase and if there were any issues. There are none of course. Great service, Great price, just a great dealership all around. More

benz buy overall good experience. they operate a professional customer friendly store.. i was disappointed that i was given less than half a tank of gasoline o overall good experience. they operate a professional customer friendly store.. i was disappointed that i was given less than half a tank of gasoline oarticularly when it tuened out i had paid virtually new car list price More

THIS WAS GREAT CUSTOMER SERVICE!!!! Below is the review that I wrote for this dealership last week. Since then I have been contacted by Trevor from Sales and he has not only apologized Below is the review that I wrote for this dealership last week. Since then I have been contacted by Trevor from Sales and he has not only apologized for the treatment that I received, but has also, COMPLETELY PAID for my repairs to my vehicle which were done at another dealership. The repairs were a significant dollar amount. Trevor, and those that are above him have renewed my faith in this dealership and stepped up and did the right thing. It is highly appreciated and I will definitely recommend them to all of my friends. Thank you Trevor...and my salesman Alex was also outstanding. This is the exact complaint that I filed with the BBB about this business. On 24 Aug, 2014, I purchased a 2008 Hummer H3 vehicle from this dealership. I was told upon purchasing my vehicle that there was a 3000 mile warranty with the vehicle. No matter what was wrong "just bring it back and we will take care of it for you at no cost." And, I was also told I would get a loaner vehicle anytime my truck was in the shop. Well, there was two things wrong with it when I bought it...the glove box was broken and the Tire Pressure Monitoring System was not working properly. So, I brought the vehicle back to fix those two things and they could not figure out what was wrong with the TPMS...they did provide me a loaner car.....however, I told the service guy Maurice that I had just had knee surgery and I needed something other than just a car but was told they had nothing else. Well, I needed to get to work so I accepted the vehicle I was given....a BMW sedan. I had that vehicle for about 3 days. This was the first week I owned the vehicle and I was not in it for 3 days! Well, they finally got the TPMS system figured out so I got my car back after two trips to the dealership. I live approx 45 miles from there so they were not short trips. Well, in the interim of it not being fixed, I had spoken to the general sales manager, Trevor, who had sent me an email saying that if I had any issues I should contact him. So, I did and left numerous messages and never got a call back. So, I went down to the dealership and personally saw him. I explained the situation to him about the loaner and he said he would note my complaint about it. Then about 2 weeks later, we had a very strong rain here in Phoenix, record setting rain. I left work and went out to my truck to come home from work and it would not start. So, I contacted my onstar service and then the dealership and once again was assigned to Maurice, who never returns a phone call.....I finally got the vehicle towed to the dealer and met with Maurice and was promptly told that he had no loaner cars available....so, my wife had to miss a school event for our son and drive 45 miles to get me so I could get home. I was livid, so again I called Trevor the next day and no call back....left him like 7 messages. Then I find out that my car has to be "shipped out" to a GMC dealership because the supposedly "#1 rated service dept and techs" cannot figure out why my vehicle would not start. So, it gets towed over the Chapman Chevrolet (Awesome service dept there), who figured it out in a day, but had to order a part for it so it was there for nearly 5 days before I got it back. I was told it was fixed. Still no calls from Trevor or Maurice. So, I worked directly with the Chapman guy and he billed Certified for the parts and labor....so they did pay for that repair. Soooo, the vehicle was fine for a couple weeks. Then it rained again this past Sunday. I was meeting my wife and son at a restaurant for dinner as I was on my way back from playing in a softball tournament. Well it started raining hard. We finished dinner and went out to our vehicles to go home. When I opened my door of my car there was a huge puddle of water in the drivers floor. My window were up and moon roof closed. I could not figure out what happened. I had told Maurice when I brought it to them the first time after it rained and wouldn't start that there was water in the car then as well, and he said they would find out where it was coming from and take care of it. Well obviously they did not because the vehicle would not start again so I had to leave it at the restaurant all night. The next day I got up and had my wife take me to my car to see if it had dried out and would start but it would not. So, I had to call onstar again and waited 45 minutes for a tow truck and had to take the day off work to deal with it. I am a professor so I had to cancel two classes that day and use a sick day. So, I have the vehicle towed to Chapman again, talked to my service advisor about it happening again and he said they would find out the issue. So, I called Trevor again, and tried to get above him but no one called me back. I left him several messages for them to please make this right and pay for my repairs since I had not even had the vehicle 2 full months yet. I never received a call from him or anyone else. So, later that afternoon, I got a call from Chapman telling me what the issue was. The weather stripping was rotted and the water got under the dash and shorted out the relay switch from the ignition to the starter. So, I asked him is that something that should have been spotted during the supposedly detailed inspection of each vehicle they take it to sell. So, today I paid a total of 638.89 for a repair on a vehicle that I have not even had a total of 2 months yet, when they have a 3000 mile warranty. Oh, and the best part....I purchased an extended warranty with the vehicle for 36000 miles or 3 years and they STILL WILL NOT RETURN MY CALL to handle this situation. Now, I am not writing this complaint for just any reason, because on Dealerrater.com I gave them two outstanding reviews from the time I bought the vehicle and then the second one for the service they gave me with the glove box and TPMS. TWO 5 STAR REVIEWS I gave them prior to this....but, like many businesses once they get you to sign on the dotted line and you are hooked they don't care what happens to you. More

Overall good experience. They worked with us on the price. Our experience was very good at Certified Benz and Beemer. Andy Manahi has great customer service and was really there for us. He was honest and sin Our experience was very good at Certified Benz and Beemer. Andy Manahi has great customer service and was really there for us. He was honest and sincere and wanted the best for us. Thanks to everyone who made the stressful experience of buying a car a little less stressful. More

Excellent The whole process at Certified Benz & Beemer was very easy and accommodating. Danny and the whole staff there were all very polite and easy to work wi The whole process at Certified Benz & Beemer was very easy and accommodating. Danny and the whole staff there were all very polite and easy to work with. I can not say enough good things about this dealership. More

Nice cars, nice sales rep I found a great car, and Jamie was great to work with, however my car was sold to me with completely bald rear tires, which I noticed just prior to pu I found a great car, and Jamie was great to work with, however my car was sold to me with completely bald rear tires, which I noticed just prior to purchase. A manager (Lee) offered to sell them to me at dealer cost but in my opinion (and many dealer's) a car should never leave a lot with bald tires, especially on the rear, as it is hazardous. I wouldn't have even test drove it in that condition if I had noticed it right away! The dealership claims they offer a "low-pressure" and "no-haggle" experienced based on the fact they sell "fair market value" priced cars, and I agree they're pretty fair prices, however they WILL low-ball you tremendously on your trade-in. When Jamie was unavailable, Rich was no help whatsoever and wasted over an hour of our weekend, until a manager (Peter, who was patient and knowledgeable) stepped in. Tracey in finance was nice, but I had to keep calling her to get an update on the financing process, and had to slip in the obligatory arbitration clause and its opportunity to give up your legal rights (more and more standard at every dealership) CAVEAT EMPTOR. Really the best parts of this mostly status-quo used car buying experience was, again, Jamie, our sales rep, and the car itself. Jamie actually WAS no-pressure, friendly, took his time showing us recommendations based on what we were looking for, and followed up with us afterward. For those reasons alone would I recommend this dealership, because it's *always* a pain buying any car, no matter how they make it sound. Although I have to admit it was a bit more pleasant than most. I have edited this review to soften it after I have found the staff to continue to work with me to ensure my satisfaction, even after I drove my car off the lot, so I would have to call this dealership above average in most regards. More