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Certified Benz & Beemer
Scottsdale, AZ
14,841 Reviews
Welcome to Certified Benz & Beemer. We specialize in selling the highest quality Certified pre-owned vehicles at the lowest possible prices. Our belief is that every customer should get a price they can agree to easily.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
By Type
Showing 14,841 reviews
April 17, 2014
Unethical and Unprofessional Actions I purchased a used Porsche from Certified Benz & Beemer. There were issues with the car that the Sales Manager, Chris Reyes, assured me would be take I purchased a used Porsche from Certified Benz & Beemer. There were issues with the car that the Sales Manager, Chris Reyes, assured me would be taken care of. Unfortunately, things began to go very wrong. As agreed, I brought the car back 5 days after purchase for the repairs and a guaranteed a loaner car. The Service Manager informed me that he was not told and that a loaner car could not be provided. They kept my car for 12 days. When I returned to pick up the car most of the items were not corrected. They did manage to put 100 MILES on it. They put me in a potential serious liability situation should something had happened. The car also had no gas. In my opinion someone took it for a joy ride. The most notable item not repaired was the rearview mirror. They did try to replace it with an aftermarket part in an attempt to repair the mirror on the cheap. The part did not work and they were forced to get the mirror from Porsche. During this same visit, at my request, I had the factory radio replaced so that I could have Sirus XM. This same manager, Chris Reyes assured me that the dealership would take care of it at their cost. I was presented with a bill of $750.00 to install a $149.00 radio. It is my belief that the dealership was attempting to recover some of their costs for the other repairs. Prior to paying the invoice, I took the car to my own vendor due to excessive engine noise coming from the radio. They informed me the radio was not wired correctly and needed to be re-done at my expense. They also said they would have installed the same radio for less than half of what the dealer was charging me. I did not pay the dealer invoice as an offset to my expense. The situation gets much worse making me believe that Certified Benz & Beemer is unethical. Day one the vehicle pulled excessively to the right. They told me this was normal but, they would re-check the alignment. When they returned the car, they said the alignment was correct. I was not satisfied. I took the car to a Porsche dealership. They let me know that there was no way the car could be aligned correctly as the right side toe arm was bent and the sub-frame was cracked. Their opinion was an apprentice tech would notice such damage. It was also their opinion that whoever did align the car was aware of the damage and they attempted to compensate by over tightening the toe arm causing the sub-frame to crack. This repair was $3,400.00. Certified Benz & Beemer did cover the cost. In my opinion they knowingly tried to hide the damage hoping that my first service at Porsche would be a number of months later and the expense would have been my problem. The owner of Certified Benz & Beemer, Jack Schneider, claimed to have no knowledge of this and that they use a third party vendor for wheel alignments. This is a joke, as whenever a company uses a vendor, they are responsible. Jack should have taken 100% responsibility. During this repair they kept the car for another 12 days, now making it 24 in my first six weeks of ownership. I was upset with the problems I was having and asked Mr. Schneider to compensate me for the loss of the use of my car and for the unexplained 100 MILES. Mr. Schneider requested a meeting. During this, two unprofessional and one unbelievably dishonest situations were communicated to me. Mr. Schneider was clearly not going to compensate me in any way other than taking care of the outrageous radio invoice. He was upset about the cost of the repairs and acted as though he did me a favor. All of the repairs should have been cared for prior to the sale. Lastly, the Sales Manager, Chris Reyes actually told Mr. Schneider that I gave my consent to drive my car. Who in their right mind would give such consent? Mr. Schneider agreed with me. Mr. Reyes blatantly lied. Yet, he is still employed at the dealership. I am not aware of any business leader who knows his managers was dishonest about a customer, and they were not dismissed from their responsibilities immediately. It is my opinion that if you are in the market for a used vehicle, you should be skeptical about Certified Benz & Beemer. You can make your own judgment based on my experience but, in my opinion this dealership, Chris Reyes, and the ownership have acted unprofessionally, unethically and dishonestly. I gave them multiple chances to be fair and make me whole, they refused. It is my opinion that you should think twice before doing business with them. More
by Howardmeci
Employees Worked With
April 17, 2014
The Best Customer Service Fantastic experience from start to finish. Was able to quickly close the deal and drive away in my new car. The car was accurately described as perfec Fantastic experience from start to finish. Was able to quickly close the deal and drive away in my new car. The car was accurately described as perfect, and in fact, it exceeded expectations. Danny, Trevor, and Jeff were a pleasure to work with - knowledgeable, very prompt to respond, and provided excellent customer service. They graciously stayed open late to finish my deal and I will certainly be calling Danny again for my next purchase. More
by guitarhero85234
April 15, 2014
Best Car Buying Exprience This was a very pleasant car buying experience for me. Certified had exactly the car is was looking for and Danny Quintana was very courteous and prof This was a very pleasant car buying experience for me. Certified had exactly the car is was looking for and Danny Quintana was very courteous and professional. Tracy had all the paper work ready when I arrived, and she made the whole process enjoyable. I will definitely recommend Certified Benz & Beemer to my friends and associates. More
by Carbuying101
Employees Worked With
Danny Quintana
April 15, 2014
Pretty smooth experience It's only been a day, so far the car has been great -of course it's hard to mess up a Lexus before 100K miles. The sales team is friendly and not over It's only been a day, so far the car has been great -of course it's hard to mess up a Lexus before 100K miles. The sales team is friendly and not overly high-pressure. They do push hard for an add-on package of about $900 which includes windows etching and tinting, 3M door protector and such. I suppose a good slice of their margin is in this package and it's presented as part of the price, but I saw no value for me personally. Since they repeatedly stated their prices were no-haggle, there was little to talk about as the base price was pretty much just under book. They ended up dropping the package and made a deal. We're very pleased with the car and I would consider buying there again. Jay was extremely courteous and kept things moving. Finance was a breeze. The only downer on the delivery side was noticing after driving off that they sent me home with an empty tank and that I'm short a remote which will set me back at least $150 or more, but it's a used car and that's as-is I suppose. Other dealers I've dealt with would order extra keys/remotes as needed, but that's not the case here. :( More
by testaal
Employees Worked With
Jay Horne
April 14, 2014
Best Car Buying Experience yet! Our experience with Certified Benz and Beemer far met our expectations. Chris Nall was very professional, he took his time with us and when we just w Our experience with Certified Benz and Beemer far met our expectations. Chris Nall was very professional, he took his time with us and when we just weren't sure on one car he didn't give up trying to find us the right car. Every person we have had contact with has exhibited first class customer service. They were not just trying to sell us a car, but trying to sell the right car for us. Once we decided on the car we wanted, the process was so quick and easy it was almost hard to believe. There is nothing worse than sitting in a dealership for hours bargaining over the price. With CBB we walked in signed the papers and were on the road in half an hour. I would highly recommend Certified Benz and Beemer and especially Chris Nall and Chris Barone. More
by jenbiancucci
April 14, 2014
Great Customer Service Bobby was extremely helpful and patient as my mom was very nervous since this was the first time she was buying a car by herself since .my dad passed Bobby was extremely helpful and patient as my mom was very nervous since this was the first time she was buying a car by herself since .my dad passed away. He was kind and was not pushy and really made us feel that he cared about us. He should be commended for his good work. Dustin in finance was very pleasant and efficient. Thanks Benz and Beemer, we will be back! More
by azscorpioguy
Employees Worked With
Bobby Ortega
April 14, 2014
The easiest car buying experience we've had! We went to Scottsdale this weekend to meet with another dealership through the USAA Certified Car Buying Program. The "other" dealer sold the car we We went to Scottsdale this weekend to meet with another dealership through the USAA Certified Car Buying Program. The "other" dealer sold the car we were going to see and never let us know. Since we were in the area, we called Chris Nall at Certified Benz and Beemer to see if the other vehicle we were interested in was still on their lot. He told us it was so we went right over. The staff at Certified Benz and Beemer was friendly, honest and definitely had a "can-do" attitude. Chris got us full Blue Book value for our trade in and we were on our way home in our gently used 2013 Ford Explorer Limited within 2 hours. No haggling, no hassle. Just a great deal from the start. Jeff Hallenbeck in the finance dept. even helped make sure we were getting the best warranty. We had chosen a warranty through USAA since they were doing our financing and when we compared USAA's plan to BB plan, BB plan was less money and had much better coverage. A big thanks to Jeff for not letting us leave with a bad warranty choice. We would definitely suggest you go to this dealership whether you are looking for a high end Benz or Beemer or just a quality used every day vehicle. They can do it all and we will be back! More
by tmalcom0814
April 12, 2014
Great dealership I have many cars, and like to change up often, this is the dealership I will continue doing business with anymore, great deals, Alex and Jack. Wonder I have many cars, and like to change up often, this is the dealership I will continue doing business with anymore, great deals, Alex and Jack. Wonderful people to do business with. More
by Rajesh121
April 10, 2014
Review of Certified Benz and Beemer This was not the first dealership I visited on the day I purchased my car. One dealership had rude sales people who would vulture over you as you pull This was not the first dealership I visited on the day I purchased my car. One dealership had rude sales people who would vulture over you as you pulled onto the lot, Yulk! Another higher end dealership seemed disinterested in making a sale and put zero effort into helping me into a vehicle. My brother suggested we try Certified Benz and Beemer, being that I am fairly new to the valley I hadn't heard of them before. As we were driving I looked them up on the web and found a couple of vehicles that i was interested in. When we arrived we met with James Valentine and he showed me the cars I had seen on the net. James then asked what I was shoping for before we arriving at CBB. I was looking for an Audi but I hadn't seen any on their web page. He assured me he they had a couple and sure enough they had exactly what I was looking for. With James's laid back style of sales i was realy put at ease. ZERO pressure and nothing but kindness and assurance that he would help me through the transaction and beyond the sale. Recently he has stood behind his words, he has helped me organize some work to be done (at another dealership) on some of the fetures of my vehicle that weren't operating properly. James said he would be available for anything after the sale and today he proved it. An honest, quality individual in auto sales was quite refreshing after the day I had. I will absolutely return when it is time for another car and will definately recomend CBB to anyone who is looking. Thank you James you made my buying experiance an absolute pleasure and I look forward to working with you and the staff at CBB to maintain my vehicle. Nathan H. More
by xugana93
April 10, 2014
Great Carbuying Experience! I've been enjoying my 2011 Lexus for a week now, and couldn't have been happier with my decision. In order to comfortably trade in my 2006 BMW (which I've been enjoying my 2011 Lexus for a week now, and couldn't have been happier with my decision. In order to comfortably trade in my 2006 BMW (which I loved), I knew the next car I chose had to represent a good value and still have the "creature comforts" that make all the driving I do throughout the day tolerable. I visited several dealerships that made clear lowball offers on my current vehicle, trying their best to de-value it, but Trevor was fair and honest about his quote, leaving me encouraged, not distrustful. He was fantastic to work with, gave me my options on the car I was interested in, with ZERO pressure, and no games. Financing was transparent. I was able to make a decision without worry or stress. A week after my purchase, I brought my 2011 Lexus over to my long time mechanic, and here's what he said: "Not a thing wrong with it - it's absolutely perfect..." I wouldn't hesitate to refer people here, or to direct them to Trevor. More
by AZTamara
Employees Worked With
Trevor Gaiser
