Certified Benz & Beemer

FIRST CLASS from start to end :) This was the first purchase of many that my wife and I felt 100% satisfied. Bobby is a true asset to CBB ! I would recommend CBB and especially Bob This was the first purchase of many that my wife and I felt 100% satisfied. Bobby is a true asset to CBB ! I would recommend CBB and especially Bobby to anyone looking for a great experience purchasing a automobile. We are very happy with our MB SL500. More

Easy low pressure fun experience Travis Walters was great he made it easy and was upfront on everything. Chris Reyes the manager also made it simple and worked everything through emai Travis Walters was great he made it easy and was upfront on everything. Chris Reyes the manager also made it simple and worked everything through email until I was ready to commit. Did not have to sit in the deAler for hours. I will buy again my GL450 is great. They also took my 165000 mile Ford. Thanks again More

Customer Experience Should Be More Important Than A Review! I have been searching for a used car online for months. Nearly every time I looked there were a couple of cars from Certified Benz and Beemer that sh I have been searching for a used car online for months. Nearly every time I looked there were a couple of cars from Certified Benz and Beemer that showed up on my results. When work took me to the Phoenix area a couple of weeks ago I made time to drop by their dealership and see if the inventory was as pristine in person as it looked online. I was not disappointed. They had a huge inventory of the very finest used cars. All meticulously detailed. A sales rep greeted me within minutes of walking onto the lot. We test drove the car that I was most interested in and then looked at several other possible choices. I had not made the final decision to purchase the car when I left the dealership that day, but I was not pressured to "drive this baby home today!" I received multiple calls, emails and texts from the sales rep beginning within hours of leaving the dealership. For me personally this almost made me decide against purchasing from CBB. I kept thinking about the old adage "People love to buy things, they hate to be sold things." I asked the sales rep a few questions during a phone conversation a few days later. Instead of an answer from him I got an automated quote via email. The texts messages, phone calls and emails persisted, but no answers to my few simple questions. I finally asked the sales rep the questions again and he did answer them promptly this time. He also sent another automated quote. Once I accepted the automated quoted the sales rep was very responsive in every aspect. He did a fine job! I had my car shipped to my home in another state. The process was simple and straightforward, other than getting to a fixed price. The CBB website shows shipping costs to my state. The sales rep quoted me 2 different prices that were $100 and $150 more than their website showed. In the end, I was charged the website price and my car was in my driveway 2 days after CBB received my check. Excellent Job Guys! The price I paid was a fair price. It wasn't a super cheap deal, but the car is in beautiful shape and the value for price paid was inline with where it should be. Be careful in dealing with this dealership because all their cars have 3M WINDOW TINT $399.00, 3M EDGE GUARD $199.00, XZILON $249.00, DOC FEE $399.00"as part of the deal. That extra $1250 could make a good deal a below average one. The CBB team is obsessed with their online reviews! Every interaction with my sales rep after I accepted their proposal included a plea for an online review. That seems to be what drives this company. They are managing for a good review. I suggest they should manage the customer experience then the reviews will take care of themselves! More

Jim Beyer is AWESOME!!! By far the best experience in car shopping and using and I didn't buy a car! Jim encouraged me to be sure of what I wanted and there was absolutely By far the best experience in car shopping and using and I didn't buy a car! Jim encouraged me to be sure of what I wanted and there was absolutely NO pressure to buy a car that didn't meet all of my criteria. I know he will find just the right car for me and the pricing will fit Mt budget. I have been looking for a gently used Mercedes for 6 months and the pricing here is easily several thousands less than anywhere on the west coast! More

Thank you Jim Jim was very helpful answering all of my questions during my recent visit. I would work with him in the future when I have another need to purchase. Jim was very helpful answering all of my questions during my recent visit. I would work with him in the future when I have another need to purchase. Thank you! More

Travis is awesome! I was determined to buy a BMW and only wanted to spend a set amount and was convienced that I needed a 535. Travis took the time to show me cars in m I was determined to buy a BMW and only wanted to spend a set amount and was convienced that I needed a 535. Travis took the time to show me cars in my price range as well as other models which I had originally thought were for me. As it turns out Travis' knowledge and patience landed me in a beautiful and well equipped 2014 328i which ironically cost me $6000 below what I had budgeted to spend. I am not an easy customer, I want what I want (even if the maufaturer does not make it), I have no patience and expect superb customer service. Travis went above and beyond as a sales person; he listened, explained and re-expalianed things as well as tracked down the exact car I envisioned which was located in Florida. He was a true professional and fully transparent with all the logistical steps and expenses! I would highly recommend this dealership and Travis. The entire experience was professional and painless. Thank you! I love my new BMW! More

Used Car Window Shopping Heaven I normally don't fill out reviews, comment cards or give feedback,(especially when I didn't even purchase anything!!) but I had such a wonderfully fab I normally don't fill out reviews, comment cards or give feedback,(especially when I didn't even purchase anything!!) but I had such a wonderfully fabulous experience that I couldn't not write a review!! I went to Certified Benz & Beemer to check out a couple different makes of Mercedes and BMW. I was ever so pleasantly greeted by Tony D, I had done my "research" on a couple of the cars I was interested in but Tony was seriously a wealth of knowledge! Tony was friendly, knowledgeable, funny and what really meant the most- he was not too pushy. Even after letting him know I was most likely not going to be purchasing today, he continued to treat me with respect and his friendly, fun demeanor never wavered! He also helped me with financing and what my options could be when I'm ready to purchase! The service I received from Tony was absolutely outstanding and I would most definitely recommend him to anybody in the car buying position!! Thanks Tony!!!!! More

Good informaton We just came in to look at the used cars. Jim was very helpful. If we do decide to buy, we will sure be back We just came in to look at the used cars. Jim was very helpful. If we do decide to buy, we will sure be back More

Service Tyson is amazing! He always goes above and beyond for me and my wife! If he ever leaves I don't know if he could ever be replaced.. Tyson is amazing! He always goes above and beyond for me and my wife! If he ever leaves I don't know if he could ever be replaced.. More

Pleasurable dealer ship experience My wife and I were looking for a fun weekend car on cars.com. We noticed a really sharp SS Camaro convertible at the certified benz and beemer dealers My wife and I were looking for a fun weekend car on cars.com. We noticed a really sharp SS Camaro convertible at the certified benz and beemer dealership. We went into the dealership and talked with our salesman Jim Beyer. Jim was very pleasant, professional and really worked with us without applying any pressure in helping us purchase the vehicle. Jim really worked with Chris and together we were able to work out a deal that was good for all parties. Even the finance experience was quick and easy and we were out the door in no time. I would definitely purchase another vehicle here. More