Certified Benz & Beemer

Was an absolutely amazing experience!!! I've bought new BMW's from a BMW dealer before and didn't get service this good. We were in an interesting financial situation and Jason, Trevor and the team bent ov BMW's from a BMW dealer before and didn't get service this good. We were in an interesting financial situation and Jason, Trevor and the team bent over backwords to make the impossible happen. They have earned my business for good!!! Thank you guys More

My overall experience was very good and would recomend CBB to anyone looking for a quality used auto. I only have one complaint and that is there was only one key available for the car I purchased I reque CBB to anyone looking for a quality used auto. I only have one complaint and that is there was only one key available for the car I purchased I requested as part of the terms of purchase that I wanted a second key at there expense. I was told that there were no keys available any where and that it would be at least 6 months to a year to obtain one which is totally untrue I made one phone call after I got home and will have a new key (at my expense) within 1 week. So bottom line someone there was not being totally truthful. More

After 20 years of living in NYC, my partner and I planned to relocate to L.A. after taking the summer off for a "sabbatical" in AZ. Having been out of the car owning or buying market for two decad to relocate to L.A. after taking the summer off for a "sabbatical" in AZ. Having been out of the car owning or buying market for two decades, it took a lot of reading, research, and test driving cars to figure out what we wanted. Finally settled on an Infiniti G37 Coupe, but we discovered that one unpleasant fact hasn't changed in 20 years: most car dealerships are not run in an honest, transparent, or helpful way for the customers. However, Certified Benz & Beemer is a stand out exception to the otherwise dismal car buying marketplace. In fact, CBB made the process COMFORTABLE and even FUN. On our 1st visit to the showroom, we met Alex Kankus (salesman) who showed us a few cars, including the Infiniti that we ended up buying a few weeks later. He patiently explained CBB's operating and pricing philosophy, the features of the cars, relative insurance and fuel costs of the different models, and the like. He remained HELPFUL, EVEN TEMPERED, and PLEASANT to work with, even after we told him the car we test drove was out of our $$ range. He was COOL with that and even offered to keep his eye out to try to find something that would be in our range, all with no pushiness or aggression. I thought that attitude was very CUSTOMER-FRIENDLY and clearly showed that this dealership takes a more long-term, RELATIONSHIP approach to customer service, rather than the wham-bam, transactional approach of some that try to hurry up and sell you something, then get you out the door before you figure out what happened. After a near-miss transaction on a similar car with another (stereotypically crooked) dealership in another part of town, we returned to CBB to drive the G37 again. I tried to negotiate a lower price than CBB was asking, but Alex (again CALMLY and PROFESSIONALLY) explained to me that CBB's asking price was already below comps. So, I left the dealership and spent about 36 hours doing my own pricing research, and guess what......Alex was telling the TRUTH! At his price, I would be getting the car BELOW the Edmunds TMV value, the NADA Guides price estimate, and the KBB value. I don't know if other customers get such a good deal, but the point is that the pricing process is TRANSPARENT and HONEST. So, two days later after agreeing on their price, I went back to CBB and in less than 2 hours, they got me a GREAT RATE on financing and I was driving away with my dream car. Tracy in financing was EFFICIENT, HELPFUL, and SWEET. A gentleman named Ed (last name?) offered out of the blue to help me hook up the Bluetooth phone connection in my new car. On buying day, I also met the owner and another senior manager, both of whom were FRIENDLY and OPEN, and why not....they are working for a truly exceptional firm that does not rely on deception to make money. So, all of you at CBB, keep up the good work and please live up to this review for the next guy/gal. I definitely will be calling on you guys again next time I need a new ride! More

I was searching the web for a used 2012 Mercedes C350. Benz & Beemer popped up with a vehicle that matched almost to the options what I was looking for. I made email contact with the dealership and almost Benz & Beemer popped up with a vehicle that matched almost to the options what I was looking for. I made email contact with the dealership and almost immediately received a response from Joey Matos. He was always there to answer any questions about the vehicle and sent me a couple of videos of the vehicle. I sent over mutiple emails with questions and Joey would always respond in a timely manner with the information I needed. I could not have asked for any better customer service. Same great experience in my negotiations with Lee Grubbs. He was just as responsive and I felt that he was always dealing with me as a professional who cared about my concerns and that I received the vehicle that I sought for a fair price. In the end, my wife and I decided to delay a vehicle purchase for now but I would not hesitate to do business with Certified Benz & Beemer again when we enter the market down the road. More

Our car buying experience at Certified Benz and Beemer far exceeded our expectations. Jason Frey eliminated all the hassle, stress and anxiety we were expecting to experience. Jason was not only honest far exceeded our expectations. Jason Frey eliminated all the hassle, stress and anxiety we were expecting to experience. Jason was not only honest and straight forward, but personable and engaging without being pushy. He was knowledgable about the vehicles as well as the financial side of the transaction. We were so amazed how quickly and efficiently he had us out the door in our vehicle. He even called us after the deal wanting to ensure our satisfaction. We look forward to buying more vehicles from Jason. THANK YOU JASON AND CERTIFIED BENZ AND BEEMER!!!! The Shaw Family More

I thought my experience in your dealership was good. I purchased a car that will suit me. Edward was new but very customer oriented and even contacted me on his day off. purchased a car that will suit me. Edward was new but very customer oriented and even contacted me on his day off. More

I had a great car buying experience. It is cool that they have cars inside to look at and be out of the heat. Everyone I encountered while at the dealership was friendly, knowledgeable and professional. Alex have cars inside to look at and be out of the heat. Everyone I encountered while at the dealership was friendly, knowledgeable and professional. Alex Kankus was informative and great to work with when buying my car. Alex also went the extra mile and got me my Nav DVD and Spare Keys from the previous owner. Thanks! More

Whole process from finding the vehicle online to delivery was a low pressure, informed process; everyone, especially the sales rep (Barry Bridges), was courteous and accommodating. Had a problem with the AC was a low pressure, informed process; everyone, especially the sales rep (Barry Bridges), was courteous and accommodating. Had a problem with the AC upon delivery, the vehicle was immediately taken for problem solving, problem was corrected/fixed, and vehicle was delivered with no additional cost or grief. CBB was a pleasure to do business with, which can be unusual for a used car dealership, and I would/will return. More

What a great find in the big sea of dealerships! Purchasing a car is NOT something I enjoy doing but Danny and the rest of the staff made this purchase absolutely painless and very quick! My husban Purchasing a car is NOT something I enjoy doing but Danny and the rest of the staff made this purchase absolutely painless and very quick! My husband went online to fill out the paperwork and iron out some financial details. I had a price range and showed up to pick out the car. Thank you to Danny and Chris! Debra and Jeff Randall More

I had the best experience I've ever @ this dealership. The people I worked with were honest and sincerely wanted to help me find the best car & value for me. I never felt like I was being pressured during The people I worked with were honest and sincerely wanted to help me find the best car & value for me. I never felt like I was being pressured during the process . This was the first time I left a dealership feeling good about my purchase...feeling like I wasn't taken advantage of. I would recommend them to my friends & family. More