Certified Benz & Beemer

Certified Benz & Beemer responded

Dear Traynor1973: It should be noted that this is one of many reviews that you have posted on various social media sites regarding the purchase of your 2025 Genesis with your first reviews back in July, 2025,. That review was 6 weeks AFTER you purchased the vehicle. In those initial reviews, you did not mention anything about being given a substance, inside or outside of the dealership, as a means to coerce you to buy the vehicle. Your prior reviews were strictly limited to your frustration with our Service Department and the amount of gas the car used. You expressed interest in unwinding your purchase and to get back your trade-in. We expressed willingness to consider that option but you changed your mind which led to CBB's response to the original reviews set out below. The current review (now more than 4 months after the purchase) focuses on your brand-new claim of coercion by one of our salesmen who allegedly used Kratom to influence you to buy the Genesis. This is quite strange since in the 6 weeks that followed the sale you had many telephone calls with representatives of CBB where you expressed you were happy with the vehicle. You NEVER mentioned to anyone at CBB that you were coerced into buying the vehicle. (However, you did mention that your son and your "ex" were unhappy with you that you purchased the vehicle and wanted you to return it.) By now accusing the salesman directly and CBB as well of some level of criminal activity, this has taken your claim to a whole new level. To be clear, CBB asserts that your new claims are completely without any merit. CBB absolutely denies these allegations as all aspects of the sales process were handled on site. In fact, you called into CBB at 12:10 PM on the day that you bought the Genesis to inform the product specialist that you were coming to the store. Approximately two (2) hours later that very same day, you purchased the vehicle. This hardly supports your bogus claim that you were taken to a kratom bar prior to purchasing the Genesis. All of that said and has been stated to you numerous times before, CBB remains willing to consider trading you out of the Genesis---keeping in mind that you have had full use of the Genesis since June. Sincerely, Jack Schneider, Owner Response to the initial reviews posted in July, 2025: After reading your review, I promptly reached out to you to go over the issues you raised in your review. In our call, I did apologize for how you felt you were treated in our Service Department. That is not how we are supposed to treat our customers so rest assured, that I am personally handling that complaint as a means to improve our services. I did explain that the sputter and shaking was the effect of the auto-stop factory option that was on the Genesis which was designed to give the vehicle better mileage. It does make sense that you may have to fill the Genesis more often than the Lexus because the Genesis gas tank is considerably smaller. In our call, you asked if you still buy back the Lexus you traded in. I said that was possible and that I would help you in any way that I could. At that time you indicated that was acceptable to you. However, a few hours later, for reasons not entirely clear, you changed your mind. I still welcome the opportunity to resolve the issues that you have with the Genesis. Please feel free to contact me at the dealership at your convenience. Sincerely, Josh Bleckler, General Manager

Certified Benz & Beemer responded

Dear Rewredskins: We really appreciate our out-of-state customers! Thank you for your compliments of Andy's outstanding customer service and how he helped make your BMW purchase so comfortable for you. We are grateful for your business. Please let us know when we can ever assist you again in the future.

Certified Benz & Beemer responded

Dear Bret: Thanks so much for taking the time to share your compliments of the customer service provided by Andy and the CBB team. We appreciate your kind words and support and look forward to serving you again in the future.

Certified Benz & Beemer responded

Dear Beers,jamie2000: We really appreciate you sharing how well you enjoyed your car buying experience working with Tim. Thank you for your support as well your kind recommendation of Tim and CBB to others. We are excited that you intend to return and look forward to providing you with another 5 Star experience when you do.

Certified Benz & Beemer responded

Dear RA2014: Thank you for taking the time to write this awesome review and for being such a loyal customer. We are glad that Jason provided you with another excellent buying experience. We look forward to pleasure of serving you again in the future.

Certified Benz & Beemer responded

Dear cmeek3: We really appreciate you sharing how helpful Jamie was with your car buying experience. Thank you for your support. Please do not hesitate to reach out if we can assist you further.

Certified Benz & Beemer responded

Dear Vince: Thank you for your positive feedback! Your kind words and support are greatly appreciated. We look forward to the opportunity to serve you again in the future.

Certified Benz & Beemer responded

Dear Mary: We really appreciate you sharing how well you liked your car buying experience working with Tom. Thank you for your support. We hope to have the pleasure of seeing you again in the future.

Certified Benz & Beemer responded

Dear Staci: Thank you for sharing with our customers how Eddy made your BMW purchase so smooth and expeditious for you. We appreciate your support as well as your recommendation of CBB to others. We look forward to the pleasure of serving you again in the future.

Certified Benz & Beemer responded

Dear Will: Thank you for sharing your compliments of the exceptional customer service you received from Tom and the CBB team. Thanks for giving CBB the opportunity to earn your business. We hope you love your new BMW for years to come.