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Certified Benz & Beemer - Service Center
Scottsdale, AZ
1,623 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,623 Reviews of Certified Benz & Beemer - Service Center
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April 26, 2023
I will no longer be going to BB. Have been a customer for years, dropped my car off for maintenance and signed up for 1 year oil service plan. I arrived to have a crack half way ac Have been a customer for years, dropped my car off for maintenance and signed up for 1 year oil service plan. I arrived to have a crack half way across my windshield. I did have a small chip in the windshield but had been thru the car wash several times. Was told it would be handled by their lead mechanic and to they would follow through with a call Monday. I had to contact several people Monday just to get the run around and no answer. By Wednesday had a manager call me and was asked about my insurance windshield coverage despite being told they would handle the issue, again no follow through and do get scheduled and repaired myself and zero apology. Have been using BB for years and my 3 previous vehicles with my full service CNA warranty but I will not be returning even after purchasing a 1 year service agreement. I do not want them touching my vehicle or dealing with their horrible customer service. More
by IAN JACKSON
Employees Worked With
I dealt with several people
April 13, 2023
Danny in service and Travis in parts were a big help as usual. Thanks again usual. Thanks again More
by Morgan Mc
Employees Worked With
Other Employees :
Rich Roberts, Michael Brodersen, Dan Ball, Ramon Martin, Tyrel Russell
March 29, 2023
We always receive great service at Certified Benz & Beemer! We recommend them to anyone needing a new vehicle or service! Beemer! We recommend them to anyone needing a new vehicle or service! More
by mehale12
February 28, 2023
Best customer service anywhere. I worked in the past with two different dealerships on maintenance. They were okay but this place is the best. The communication and transparency I worked in the past with two different dealerships on maintenance. They were okay but this place is the best. The communication and transparency can’t be beat. They do a video of the underneath of the vehicle give specifics on maintenance due or soon to be done. They will provide loaners for people like me that will come as far as three hours away just for the service department. So many great people to work with. My guy Rich Robert’s is top notch. More
by Paul
Employees Worked With
Rich Roberts
February 16, 2023
I took my car for a service, Andy was my salesman and I absolutely loved the service that was provided! Will definitely be coming back. absolutely loved the service that was provided! Will definitely be coming back. More
by Cman
February 07, 2023
i worked with Mike. super quick and easy and attentive. i appreciate all that he did. super quick and easy and attentive. i appreciate all that he did. More
by kkkelseepaz
Employees Worked With
December 17, 2022
Bought my BMW from B&B . Then messaged me due for service . Booked an appointment for me timely. Provided a ride home while servicing the car. They provided the service I Then messaged me due for service . Booked an appointment for me timely. Provided a ride home while servicing the car. They provided the service I needed and did not try to do anything more. Mapped out some future needs for the car. . Bryan the tech was great to work with . Thanks B&B ! More
by thelberg
Employees Worked With
Bryan Sullivan
November 30, 2022
Tyrel R . I would like to thank you personally ive been to alot of dealerships to get the car serviced . You handled business and kept your word. Updated me so I would like to thank you personally ive been to alot of dealerships to get the car serviced . You handled business and kept your word. Updated me soon as you got the information. You definitely deserve a bonus for the drive and dedication you have . Not many ppl out there like you . thank you !!Definitely a great experience, this is my dealership for life . They took care of me & treated me like family. No hassle or being around the bush straight to business. I appreciate the dedication & hard work . Service is truly the best . I recommend this dealership everytime someone complements my car . Tyrel R is The man to go too . You want answers that is the guy !! You want things done right He is the guy!!! thank everyone for this great car buying/ serviced veh experience . More
by Jizzlegang1hunned
Employees Worked With
Adin (______) he did the labor on my veh thank you !!! , Tyrel Russell
