Champaign Ford City

Great customer service Took car in for oil change and safety recall and car was promised to be ready in an hour and was less than an hour. Very professional and friendly. J Took car in for oil change and safety recall and car was promised to be ready in an hour and was less than an hour. Very professional and friendly. Jeff even held my car door open for me! Good cappucino! More

Very good experience I came in for a safety recall. They have it finished within an hour. Very efficient and friendly. I definitely will revisit for future services. I came in for a safety recall. They have it finished within an hour. Very efficient and friendly. I definitely will revisit for future services. More

very satisfied I purchased a new 2011 Navigator from Ford City and have been going there for routine service since. I have always been pleased with the service I re I purchased a new 2011 Navigator from Ford City and have been going there for routine service since. I have always been pleased with the service I received. As is true for all dealers I have worked with, they stock few spare parts and it always takes several days (and another visit) to finish the job. But, their service is the best I have received from any dealer in the CU area in the past 40 years. More

Excellent Service Ford City of Champaign has service second to no one..!! The service employees are as professional as it gets. The ladies in the office to the guys mop Ford City of Champaign has service second to no one..!! The service employees are as professional as it gets. The ladies in the office to the guys mopping the floors were all just as friendly as they could be. More

Mouse House The weather had turned cold and mice had gotten into our garage and into my car. They had set up a nice little nest behind my glove compartment - gett The weather had turned cold and mice had gotten into our garage and into my car. They had set up a nice little nest behind my glove compartment - getting ready to settle in for a long winters nap. The folks at the Ford City Service department came to my rescue and "evicted" the mice and restored my car to its original condition - no mouse smell. Matt was especially helpful and courteous. He helped me arrange for me to be driven to and from work while my car was being serviced. Great service! Great team! More

great service I was in for a routine oil change: The service department is friendly and helpful; The wait was minimal and the waiting area is comfortable. All in I was in for a routine oil change: The service department is friendly and helpful; The wait was minimal and the waiting area is comfortable. All in all a good experience. More

Service Just purchased a Lincoln MKS from Adrian and went in for first service the dome light would not come on when entering and exiting vehicle, found it wa Just purchased a Lincoln MKS from Adrian and went in for first service the dome light would not come on when entering and exiting vehicle, found it was a fuse problems they fixed it checked wiring for a short everything checked out fine. Good service provided a Lincoln loaner car as indicated while performing work and I was very satisfied. Service Rep was Matt Odom and he made sure I was very happy with the service Kudos to all Ford City staff. Thanks Rich Coyne More

Very Friendly Staff I went in just for a tour to look at Fusion Hybrid SE's to see if my wife and I would like them. I talked with salesman Anthony Daniels and he was ver I went in just for a tour to look at Fusion Hybrid SE's to see if my wife and I would like them. I talked with salesman Anthony Daniels and he was very polite, helpful, and offered us a great deal. After a few days we came back and purchased. I am very pleased with the experience. I didn't feel pressured at all and I will definitely be returning there for business in the future. More

Trade in and purchase of new vehicle I came into Ford City to look at the F150 truck. I decided to trade in my Ford Explorer for a 4-wheel drive truck due to the lovely IL winter weather I came into Ford City to look at the F150 truck. I decided to trade in my Ford Explorer for a 4-wheel drive truck due to the lovely IL winter weather. My sales person was Anthony Cenzano. He was the best salesman that I have ever had. He made sure that I was able to get exactly what I wanted and needed in a truck. Ford City will continue to have my business!! More

Don't go here, try out Rick Ridings in Monticello I will never go back, Horrible customer service, very rude, overpriced, I attempted to contacted the Service Manager and General Manager after my I will never go back, Horrible customer service, very rude, overpriced, I attempted to contacted the Service Manager and General Manager after my service experience, with absolutely NO response back from either one! Try out Rick Ridings in Monticello-- they are much more cost effective, and much more customer service friendly! More