Champaign Ford City

Don't go here, try out Rick Ridings in Monticello I will never go back, Horrible customer service, very rude, overpriced, I attempted to contacted the Service Manager and General Manager after my I will never go back, Horrible customer service, very rude, overpriced, I attempted to contacted the Service Manager and General Manager after my service experience, with absolutely NO response back from either one! Try out Rick Ridings in Monticello-- they are much more cost effective, and much more customer service friendly! More

Service Excellent and prompt service. Service area was very clean and employees were very nice. The waiting are is nice and has comfortable seating. I was Excellent and prompt service. Service area was very clean and employees were very nice. The waiting are is nice and has comfortable seating. I was treated with respect. More

Great Service I had purchased our Ford Transit from Ford City in 2013 and had used it on a contract delivery route through the winter of 2013 / 2014, The Transit di I had purchased our Ford Transit from Ford City in 2013 and had used it on a contract delivery route through the winter of 2013 / 2014, The Transit did a great job, but we got very discouraged because of the weather; so we stop delivering the 1st of April. When we took the Transit in for service on the 18th we received very prompt and courteous service. We will be back again! More

Quality Service I recently had both my truck and my husband's car in for service at Ford City. They are such a pleasure to work with - Matt stays in touch with me to I recently had both my truck and my husband's car in for service at Ford City. They are such a pleasure to work with - Matt stays in touch with me to let me know when part came in and got me in for service immediately. I also have to say a shout out to Jeff for giving me a ride back home after I dropped my vehicles off. I highly recommend Ford City for any service you may need for your vehicles. Thanks More

Guaranteed quality & great service We're very pleased to have service in Ford City: 1) the service cost is fair (especially with coupons); 2) the service quality is great (quality is We're very pleased to have service in Ford City: 1) the service cost is fair (especially with coupons); 2) the service quality is great (quality is guaranteed if you experienced some issues after repair); 3) the service managers & site manager well understood our request & provided us great experiences always; More

A/C issue took some time but they treated me right. My 2010 Merc Mariner has had a ongoing A/C problem and the folks at Ford City really struggled to get to the bottom of this over several visits. I am My 2010 Merc Mariner has had a ongoing A/C problem and the folks at Ford City really struggled to get to the bottom of this over several visits. I am please to say that it appears that they finally figured it out. Thanks to Matt Odom and Derek Scroggins and the mechanics for looking at the whole picture (e.g., service and parts replacement) over time to finally diagnose the problem. I was very concerned about what the final bill would be, but they treated me right. Thanks again! More

Pleasant experience The sales people were nice and the price is reasonable. The quality of the car is pretty good as well. I would recommend this dealer to my friends. The sales people were nice and the price is reasonable. The quality of the car is pretty good as well. I would recommend this dealer to my friends. More

Terrible customer service in service dept. From the first time I used Ford City's service department to the last time my wife dropped off my truck for repairs, the people working the service in From the first time I used Ford City's service department to the last time my wife dropped off my truck for repairs, the people working the service intake department made us feel like we were putting them out. Every time I walk in, there was never a "How can I help you?", but a look (if they acknowledge you at all) like you were bothering them. They updated my software on my truck the last time I was there, which changed my display, and when my wife brought my truck in recently for service and asked for them to reset it to the original display, they said said it cannot be done, and if she had a complaint, contact Ford Motor Company. No effort by Ford City to say let me look into it or ill find out and let you know, or let me take care of that for you while your here. I, later that night, ended up searching the fix on the internet and it was a one button fix. When my wife picked up the truck and drove it home, the hood wasnt latched and she had to pull over off the highway to shut it when she noticed it moving at 65 mph. I cannot wait for my warranty to run out so I have no excuse to visit Ford City anymore. I know people have bad days, but repeated visits with the same customer service tells me this is the way they are, and I have no use for it. More

Worked my car in The Service Manager was extremely helpful in working my car in for air conditioning service. We had a death in the family which necessitated an immed The Service Manager was extremely helpful in working my car in for air conditioning service. We had a death in the family which necessitated an immediate road trip to Texas. We needed the air conditioning in prime working condition for the hot TX weather. Mr. Scroggins was able to work my vehicle in the next day. My service experience was excellent. More

I really wonder if they check tire pressure at Oil changes I brought my 2006 Lincoln Town Car in on Friday 8 -1-14 for regular oil change. I bought this Town Car from Worden Martin in August of 2006. 8 year I brought my 2006 Lincoln Town Car in on Friday 8 -1-14 for regular oil change. I bought this Town Car from Worden Martin in August of 2006. 8 years old, 36,170 miles. Left rear driver side tire was low. I bought new Michelin tires at Worden Martin in August of 2012. I waited 45 minutes for Oil Change. Not a problem at all. Car came back and left rear driver tire was still super low. I finally got the guy who checked me in at 7 30 a.m. to look at it before I drove it away and he agreed it was low. They took it back to shop and I had to wait another 45 minutes to get it back. Turns out it was a broken valve stem which they replaced after second visit back to the bay. Wouldn't the guy who filled tires during initial Oil change have figured that out? So I ended up leaving at 9 15. I sincerely doubt my tires were filled or even checked at Oil Change Fast Lube service. More