Champaign Ford City

Skeptical My experiences over the years with dealerships has been disappointing, so I am always skeptical. Since purchasing my 2013 Mustang (from another Ford My experiences over the years with dealerships has been disappointing, so I am always skeptical. Since purchasing my 2013 Mustang (from another Ford dealership that was unscrupulous) I have been bringing it to Champaign Ford City for my regularly scheduled service. It has been easy to make appointments and the staff is always friendly and courteous. The new facility is clean and comfortable. I can only assume that the service work done on my car has been done correctly. The cost for the scheduled service has been reasonable. One of the problems I have had with my Mustang is figuring out how to put on the convertible boot cover, so for these two years I have not used it. Champaign Ford City had a service man show me how to do it and then watch me as I did it myself. Much appreciated. And they didn't make me feel like a jerk for not having known how to use it. So, after 20,000 miles and the regular service work, I am still satisfied with this dealership. More

New Car Traded in 2 used for 1 new. I got to drive the new car on my own. My 2 used cars were taken care of. Paperwork was min. Easy in and out. Traded in 2 used for 1 new. I got to drive the new car on my own. My 2 used cars were taken care of. Paperwork was min. Easy in and out. More

Best buying experience around The Ford City staff went above and beyond to ensure my buying experience was a pleasurable one. My new 2013 F150 Lariet is absolutely incredible. A hu The Ford City staff went above and beyond to ensure my buying experience was a pleasurable one. My new 2013 F150 Lariet is absolutely incredible. A huge thanks to Gayle, Todd, and Derek in sales for a incredible sale. Also thank you to Derek and Matt in service for taking care of my tire swap. This is the third vehicle I have bought through Ford City and I will continue to return for many years to come. More

Great experience Had an overall great experience. Very friendly and knowledgeable. They gave me a fair trade in amount along with a great deal on my new Ford focus. Had an overall great experience. Very friendly and knowledgeable. They gave me a fair trade in amount along with a great deal on my new Ford focus. Overall very happy with my new purchase. More

purchase of 2014 Ford Escape We came into the Ford lot just to browse; we ended up buying a new car and trading in our Fusion. We now have driven it for several days and are v We came into the Ford lot just to browse; we ended up buying a new car and trading in our Fusion. We now have driven it for several days and are very pleased with its performance. We are an elderly couple, and we needed a vehicle with easy access, comfortable seats, and a roomy interior. The color "Oxford" would not have been our first choice, but that certainly was not a deal-breaker. We are glad that Anthony met us just as we drove up; it is still amazing to us that he was able to immediately show us a car that met our priorities. More

New vehicle purchase My wife and I took possession of a 2014 Escape SE and from past experiences with other dealers the experience was what I expected. However, we did ha My wife and I took possession of a 2014 Escape SE and from past experiences with other dealers the experience was what I expected. However, we did have a great time working with our sales rep, Catie Hausmann. She found out what we wanted, gave us the time to drive and review the vehicle, and made us feel comfortable in the decision processes. Since the vehicle is new, I can't review the service side of Ford City but will be expecting the same level of comfort and professionalism dealing with service as we felt dealing with sales. More

Failed I was never told my car would be done in 45 min.; wouldn't of taken 45 min shuttle home. Never called when finished. Waited until next day and then I I was never told my car would be done in 45 min.; wouldn't of taken 45 min shuttle home. Never called when finished. Waited until next day and then I called. Not able to have problems accessed; was told I would when set up appt.Terrible vacuuming and washing. More

Oil change/tire rotation/driver mirror service They are extremely prompt and very organized. They were great to work with on mirror service and very accommodating. They wanted to make sure they p They are extremely prompt and very organized. They were great to work with on mirror service and very accommodating. They wanted to make sure they provided high quality service to us. They met our expectations. We have and will continue to recommend them to others. More

Great service I brought my Ford Explorer in for a regular oil change on June 20th. It took a little longer than I planned but they also took the time to rotate my I brought my Ford Explorer in for a regular oil change on June 20th. It took a little longer than I planned but they also took the time to rotate my tires, as it was time for that to be done as well. One of the headrests on the backseat was broken so they figured out for me that I just needed to have the part for the headrest ordered to be replaced. Thank you to Matt Odem and all of the staff at Ford of Champaign for the great service. More

Professional and personal service. I took my Fusion in for a recall and had the oil changed & tires rotated. Matt was very professional and gave me advice about the tires. He also off I took my Fusion in for a recall and had the oil changed & tires rotated. Matt was very professional and gave me advice about the tires. He also offered to have my car washed before I left and I was pleasantly surprised that it was not only washed but vacuumed on the inside. I strongly recommend the service department at the Champaign dealership. More