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790 Reviews of Champion Chevrolet of Avon - Service Center
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August 22, 2015
Great service and great cutomer service Patric Briney Patric Briney was the best customer service person I have ever had regarding service on my automobile. The experience was outstanding great experie Patric Briney was the best customer service person I have ever had regarding service on my automobile. The experience was outstanding great experience and couldn't do enough to help me More
by garyj5050
Employees Worked With
Patrick Briney
Helpful June 11, 2015
Actuator Repair First repair experience at Champion. Very satisfied. The staff was friendly. The diagnosis and repair were completed in about 2.5 hours. Only disa First repair experience at Champion. Very satisfied. The staff was friendly. The diagnosis and repair were completed in about 2.5 hours. Only disappointment was their WiFi was down. More
by Equinox LTZ
Employees Worked With
Patrick Briney
March 10, 2015
Great Experience Took HHR in for warranty work. Mentioned that the turn signal didn't work but didn't want to pay for a diagnostic fee to find problem. Realized that Took HHR in for warranty work. Mentioned that the turn signal didn't work but didn't want to pay for a diagnostic fee to find problem. Realized that we still had extended warranty and Grant offered to check and see if warranty would cover fix on turn signal switch. To our surprise, warranty covered this expense and saved us $ on a repair. Great customer service on Grant's part by offering to check it out. More
by Singer
Employees Worked With
Grant, Grant Curry
August 14, 2013
Watch the labor rate! When the average cost to employ a nurse is under $50/hr. why should a dealership charge $100/hr. for their service (not including the shop fees and "Other Parts")? BLOATED profit mar nurse is under $50/hr. why should a dealership charge $100/hr. for their service (not including the shop fees and "Other Parts")? BLOATED profit margins and the need to make up the operating losses on the sales side. You're far better off finding a garage that does't have to charge you for losses in other areas of it's business. They're friendly and do quality work, but they're going to overcharge you in the name of "Everybody is doing it" or "It's the going rate"! More
by bc525
April 10, 2013
Excellent service as always! Sales team and finance are always great to work with. Done business here for years and will continue to do so! always great to work with. Done business here for years and will continue to do so! More
by mjpowell
Employees Worked With
I can't remember her name but in the service department!!! She was great to work with.
April 06, 2013
Allie started off right away. Out of the hundreds of faces she sees on a monthly basis, she remembered me. She also remembered what I drove without looking it up. She had me in and out in 5 minutes fo faces she sees on a monthly basis, she remembered me. She also remembered what I drove without looking it up. She had me in and out in 5 minutes for the drop off. Later in the day when I checked out, they had me out in ten minutes after reviewing all checking points on the vehicle. I loved it. More
by ricbasso
April 05, 2013
Car was making a popping noise on Sunday so I brought it in on Monday of course the nosie had stopped. The people in service tried to find figure out the problem. they told me to bring car back when it ha in on Monday of course the nosie had stopped. The people in service tried to find figure out the problem. they told me to bring car back when it happens again. More
by Catherine Russell
May 10, 2012
We purchased a used vehicle for our daughter and opted not to pay for the optional warranty. A few days later we had some unanticipated problems with the car, and took it in for evaluation. We fully exp not to pay for the optional warranty. A few days later we had some unanticipated problems with the car, and took it in for evaluation. We fully expected to pay for the repairs ourselves, because we knowingly chose no warranty. The service department consulted with the sales department, and the decision was made by Dugan to make the repairs at no cost to us because it had been less than a week since our purchase. Dugan Chevrolet utilizes responsible business practices, and they are committed to the community they serve. We have previously taken our other cars there for service, and will continue to do so in the future. More
by indysims
April 05, 2012
BEWARE of the SERVICE DEPARTMENT! I just moved to Avon. I took my truck to Dugan after being impressed over the phone with the service department. After charging me a diagnostic fee of $102 they told me it w took my truck to Dugan after being impressed over the phone with the service department. After charging me a diagnostic fee of $102 they told me it was a known issue with my year and model and there was a recall but it was out of warranty but they would be happy to fix it for $4000-5000! Upon suggestion of an Andy Mohr FORD service manager, I took the truck to Andy Mohr Chevrolet. As SOON as I pulled up with white smoke billowing out of my truck they said is that a 2004. Known issue. Even though I was slightly out of warranty they went the extra mile to negotiate with GM because of my low mileage and fixed my truck for free, courtesy of GM. GM will pay for diagnostics on a known issue and they suggested I ask for my money back from Dugan. OF COURSE Dugan kept the only $102 I will ever pay them! They dropped the ball and never picked up the phone to call GM which would have cost me $5000 just because THEY DON'T CARE ABOUT CUSTOMERS! More
by juliehendrix
February 08, 2012
Dugan's service department is top notch. Their mechanics have the skills to do the job right. I'm always impressed by the quality of the work I receive on my 2008 Uplander. A very happy customer. have the skills to do the job right. I'm always impressed by the quality of the work I receive on my 2008 Uplander. A very happy customer. More
by lawrencemedia
Employees Worked With
2
