Several months ago my wife took our Dodge Ram in for oil change and tire rotation. She was told by the service tech that she needed new brake pads since they were rubbing metal-to-metal. I replaced the pads and found that here was no metal-to-metal rubbing. The pads still had about half of the brake material on them. The service tech just LIED in order to try to have her pay for an OVER PRICED brake job. I challenged the remark by the service tech to the Service Manager. He basically blew me off with a free oil change and a lot of double talk.
Now, just last Friday, March 10, 2017, she again took the Ram back to Champion for another oil change and tire rotation. This time she was told there were two lug nuts broken and she had to pay $22.00 for these two lug nuts. No one other than Champion has ever removed the tires from this truck. So, they (Champion) were the ones who broke the lug nuts, yet they made my wife pay for new ones. As of this writing, Champion has reimbursed us for the lug nuts, but only after I had a serious talk with the Service Manager. I am fed up with these dishonest people and will now take my business elsewhere.