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Champion Chrysler Dodge Jeep

3.1

89 Lifetime Reviews

435 E Pass Rd, Gulfport, Mississippi 39507 Directions
Call (228) 896-1515

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89 Reviews of Champion Chrysler Dodge Jeep

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October 16, 2019

"Service Department hit a new level of incompetency!!!!"

- Seething

Brought my Chrysler 200 in for ABS warning light. Gave them error code based on computer diagnostic I had done by my normal service center who said they wouldn't be able to repair the problem. Champion Dodge service personnel claimed they had to do their handy-dandy, deep dive, tell the mechanic everything-he-needs-to-know, diagnostic check, which happened to cost $119.00. Diagnostic check by mechanic came back with exactly the same code as I gave them!!!!! Next the part had to be ordered and was told it would take 5-7 business days. Had to pay for the part up front and noticed on the paperwork they had me sign that their "cost" for the part was listed. They were charging me 350.00 for a 173.00 part (50% mark-up on part). 8 days later I call to find out if part had arrived. I was told part was at the shop. Service guy claimed no one gave him the white slip to let him know the part had arrived so he could call me to schedule an appointment. dropped off car on Friday afternoon for repair on Saturday and rented a vehicle. Received a call one hour before shop closed on Saturday to tell me another customer had been raising xxxx all day and mechanic wasn't able to finish my car. I should have been suspicious but I let it go. Monday I drive one hour to pick up my car and found it in the service bay area with the hood up. It was 10 minutes before the shop closed so no way was my car going to be finished. No one had bothered to call me. I asked the service person at the desk what happened. His replied that in his opinion the mechanic had been whining like a little xxxxx all day and didn't get his work done. I was told that my vehicle would be ready the next day. I called the following day to ask if vehicle would be ready and was told it still wasn't fixed. I received a call about noon to let me know that my battery was dead and they couldn't get it to hold a charge. They had called O'Reily's auto parts store and found out a new battery would be 176.00. I told them I would get a battery and bring it to them. I called O'Reilly's auto part store near Champion Dodge and asked about the price of a battery that would fit my car. They quoted me 139.99 for 2 yr warranty and 149.99 for 3 yr warranty. I called Champion service center back and told them of the price O'Reilly's quoted me. Seems they were going to charge me 16.00 to take my battery a couple of blocks, buy and install the new battery. About 3:00 that afternoon I received a call saying my car was ready. They were able to charge my old battery but they suggested I get a new one soon. When I went to pick it up I was asked what price had been quoted me for the job as the person who gave me the quote didn't show up for work today. I smiled and cocked my head ever so slightly. I was just about to tell them the quote was 100.00 when the service manager, Herb, called for the paperwork that had been scanned into their system. Paperwork arrived and Herb tried to charge me for the part, again. I had to show him in the stack of paperwork where I had already paid for the part. I told him that this entire experience had been bad. He didn't charge me for the rental car so for that I am grateful. I will never let them work on my car again and I will make sure all my friends and family members know how incompetent this bunch of yahoos are.

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Recommend Dealer
No
Employees Worked With
Herb DeoGracias
1.0
Other Employees : Stephen McIntyre
January 17, 2019

"Jeep Repair"

- Hannah12

I posted a review of Champion and made a complaint that the Service Department didn’t seem to care about their customers. They have redeemed themselves by providing me a loaner and making sure my Jeep Commander was fixed properly. Cheryl called me to make sure everything was ok and that I was happy. Thank you for your efforts.

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Recommend Dealer
Yes
Employees Worked With
Herb DeoGracias
5.0
Cheryl Cruthirds
5.0
December 22, 2018

"These people are dishonest and will lie to with a smile."

- Cpt.j

Bill Childress hid the red tag special sign until I purchased the truck $3000 less than I paid. Once home I found red tag price. Now back at dealer to see if I could get my $3000.

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Recommend Dealer
No
Employees Worked With
Bill Childress, jim finance, grey hair manager. Derrick
November 07, 2018

"Great help in a hurry. "

- Dee42

We were traveling from OK to FL when our car began to make a loud unusual sound. We were staying over night in Bioloxi so went to Champion right before closing. The service dept had just closed up but they told us to come back at 7:30 the next morn. We did and they took us right in, Diagnosed the problems and had it fixed in 2 hrs and we were back on the road. The service Mgr , Alex Caspolich, was very polite and friendly and very helpful to us as travelers. . Our charges were in line with the work being done. I would definitely recommend them.

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Yes
Employees Worked With
Alex Caspolich
January 06, 2018

"Diagnostics charges "

- A Hall

I suggest that the $100.00 fee for diagnostics when a warning light is on be subtracted from the total bill when the dealership does the repairs . Or atleast give a credit or discount for seniors 65 and older. I had a bill after diagnostics and repair for 2 sensors that were replaced of $320.00 , sensors $70 , diagnostics $100 + labor , taxes and parts = $320.00 , steep for only replacing 2 sensors that only cost $70.00 .

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Recommend Dealer
Yes
Employees Worked With
Clay Morgan
November 17, 2017

"Vendor Hospitality"

- JPBCOLLISIONOFSOUTHMISSISSIPPI

Great vendor to deal with! Awesome customer service. Rick (parts) he is awesome, he will work with you on parts ordered.A FIVE Star Dealer!

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Recommend Dealer
Yes
Employees Worked With
Rick Denham
5.0
September 16, 2017

"Dreading buying a new vehicle "

- First Ram

One of the things I hate is dealing with car salesman. Bill Childress at Champion Ram Dodge Chrysler and Jeep is a professional. Knowledgeable, polite, and understanding that buying a new vehicle is is costly and difficult decision. With his laid back attitude he calmly walked me through the process. The entire staff at Champion gets 5 stars from me

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Recommend Dealer
Yes
Employees Worked With
Bill Childress
June 08, 2017

"Champion changed my mind."

- Ram Man

I know my first review was not in favor of Champion and I apologize. I was having problems with the service department and with my truck. I threatened to never come back to Champion and etc. But Champion has renewed my faith and changed my feelings about the service I have received. They made me and OUTSTANDING deal on a new truck and took the old one and gave me very reasonable deal on my truck. I am very please and am looking forward to receiving our new truck, built to our specifications from the factory. Champion you have restored my faith in you and it makes me proud to not only be a Ram Man; but a customer at Champion Chrysler/Dodge/Jeep in Gulfport, Ms.

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Recommend Dealer
Yes
Employees Worked With
Cheryl Cruthirds
5.0
Other Employees : Jarrod ((Sales Manager) Jerry Anderson (Salesman)
May 21, 2017

"New 2017 RAM 2500 Big Horn Cummins Diesel"

- Voodeux

Joe and his team were phenomenal.....first class all the way.....I would highly recommend anyone looking to get a new or used vehicle to make the trip to Gulfport...the best buying experience ever!!....Vic Dehon is the man!!...he has assembled an awesome dealership team....WHO DAT Baby!! Victor Machese SR

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Recommend Dealer
Yes
Employees Worked With
Vic Dehon
5.0
Other Employees : Joe Montana
May 16, 2017

"Joe Montana"

- diane5116

Joe is the best. He's been very helpful and patient with me while I've been trying to make a decision. He's super friendly and professional.

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Recommend Dealer
Yes
Employees Worked With
Joe Montana
1
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