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Champion Ford Lincoln Mazda

Owensboro, KY

4.9
982 Reviews

140 Southtown Blvd

Owensboro, KY

42303

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982 Reviews of Champion Ford Lincoln Mazda

December 04, 2020

When the work was completed excellent. I do question why it takes so long to get parts for my Lincoln from the manufacturer. My vehicle was in the shop for 13 days while waiting for parts More

by joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JB Shultz
Dec 17, 2020 -

Champion Ford Lincoln Mazda responded

Joe, Thanks for the feedback. This year has definitely been a challenge for everyone with Covid delays. The parts issue is one we are very frustrated with as well. Lincoln has suffered parts delays due to suppliers being shut down for Covid-19. They are improving this issue each month, but we aren't' back to 2019 part fill rate levels yet. We do apologize and hope this is remedied soon. Sincerely, Duke Brubaker General Manager

November 25, 2020

All I can say is excellent. Scott was beyond helpful in answering questions and made it a 110% positive experience. He was by far the best car salesman I have dealt with. His no pressure approach was a More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Saye, Linda Chancellor
Dec 17, 2020 -

Champion Ford Lincoln Mazda responded

Karen, That's great news, thanks so much for the feedback and recommendation. We truly appreciate it. Sincerely, Duke Brubaker General Manager

November 21, 2020

Excellent customer service from Collision Repair Center to Quick Lane. Friendly, professional, helpful, caring. Always remember our names, our cars, and our history. Fast service as well. More

by Kentucky Kid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Fulkerson, JB Shultz
Dec 17, 2020 -

Champion Ford Lincoln Mazda responded

Thanks for the review. It's nice to see the Collision Repair team get some feedback. They work hard and we appreciate the recommendation. Sincerely, Duke Brubaker General Manager

November 10, 2020

They were of great service. Respectful and they were quick at getting my vehicle to me. Loved the email reminders and the friendly staff. Thanks Champion! More

by Mjabbey0231
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dustin Lindley
Dec 17, 2020 -

Champion Ford Lincoln Mazda responded

Thanks for the positive review. Glad we could be of service. Sincerely, Duke Brubaker General Manager

November 07, 2020

I stopped by for an oil change and tire rotation. Great courtesy and friendly staff, I had an issue months ago & without looking at my records, one of the service techs asked about it. Impressed he reme More

by andrewcgoetz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Parker
Nov 09, 2020 -

Champion Ford Lincoln Mazda responded

Andrew, That's great to hear. We try hard to take care of our customer. Much appreciated! Sincerely, Duke Brubaker General Manager

November 05, 2020

Timely turnaround to perform update required by Ford. I brought my car in early. The rep checked me in promptly. I left to take a walk and my car was ready upon my return. More

by Stan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Hamilton, Jason Parker
Nov 09, 2020 -

Champion Ford Lincoln Mazda responded

Stan, Thanks for the feedback, we appreciate it. Sincerely, Duke Brubaker General Manager

November 01, 2020

Alway great service! Had a slow leak in a tire and they Alway great service! Had a slow leak in a tire and they found a small nail! Didn’t stop until they found it. Only place that has worked on our F15 More

by Bessie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Parker
Nov 09, 2020 -

Champion Ford Lincoln Mazda responded

Bessie, Thanks for your loyalty, we appreciate it! Sincerely, Duke Brubaker General Manager

October 31, 2020

I had a very good experience with Quick Lane. Very friendly service and in and out very fast. Was told what was needed to be done. Great experience. More

by Jeffery h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Parker
Nov 09, 2020 -

Champion Ford Lincoln Mazda responded

Jeffery, Glad you had a great experience. Thanks for your business, we appreciate it. Sincerely, Duke Brubaker General Manager

October 22, 2020

Came in to get an oil change. The guys in the service department were very helpful and polite. They took precautions because of COVID, which was appreciated. More

by Vhall805
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Parker
Nov 09, 2020 -

Champion Ford Lincoln Mazda responded

Thanks! We are trying to operate safely for everyone. Sincerely, Duke Brubaker General Manager

October 17, 2020

Almost a 4% charge to use a credit card. Seemed excessive. Very little warning that you could not use a card without penalty. Who carries cash or checks anymore anyway? More

by RB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JB Shultz
Nov 09, 2020 -

Champion Ford Lincoln Mazda responded

Thanks for the feedback. We are in a period of adjustment. We are trying to get that changed to 1.9% and hope to have it done as soon as our vendor will ok the adjustment. Thanks again. Sincerely, Duke Brubaker General Manager

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