I sold my car and needed a new one within 48 hours for a trip to VT. Mike from Champion was the sort of salesperson I appreciate. He allowed me to tell him what I needed and accommodated my every ask. I found a 2014 CPO on the lot, drove it, shared a couple of concerns and paid cash.
I was concerned that the Cayenne shifted more harshly than I was accustomed to and was told, “it’s likely just because it’s been sitting for awhile” I also stated that there was more road noise and a harsher ride than I had expected and was told, “you probably just haven’t been driving on low-profile performance tires lately”. I was in a hurry and figured, “fine, with a full 2 year bumper to bumper warranty, if it really is anything of concern I’ll be covered down the line”.
I paid a PREMIUM for a CPO vehicle from an authorized Porsche dealership because I wanted to be sure that a) the car had been properly inspected and any problems fixed so it would be in tip top shape and b) If I paid more upfront for something CPO, I won’t have to drop any big chunk of money into it for a decent while.
Within 500 miles I’m in Washington DC during protests and the covid-19 epidemic hearing a Porsche tech tell me that the transfer case needs to be replaced. I couldn’t find a hotel with vacancy and was told to proceed with my trip to VT, but proceed carefully! Once I got to VT, I had to spend a day traveling to New Hampshire (almost to Boston) to have the transfer case replaced. I sent an email to Champion Porsche explaining that I was disappointed that I just bought this vehicle the day before and would expect that this would have been picked up by their service team during the CPO inspection. Also, considering that I learned this is a HUGE and common problem with certain year Cayennes, wouldn’t you expect them to pay special attention to this? I was offered an apology and a car wash. Offering me a car wash for my trouble is like tipping a server a penny, it worse than being offered nothing.
Once I returned to FL I contacted Cindy the Service Manager at Champion and stated that I wanted to love this vehicle but I need it to be checked out because there are some issues and quirks that need attention and considering that I drove away with a bad transfer case, a proper inspection obviously wasn’t done prior to the sale.
I went the next day and took Ed out for a drive. Some of the issues/noises I was concerned about couldn’t be replicated but he acknowledged a rumbling sound coming from the rear of the vehicle upon stopping that “was definitely not normal” and suggested I make an appointment. I made said appointment and after 2 days the information I was given was, “your tires are feathering and you need new ones and we suggest getting an alignment”.
I bought this Cayenne on June 2, 2020 and I’m being told this on July 15, 2020. I’ve put less than 2,500 miles on this vehicle, including a trip from FL to VT. If the tires are feathering it was either sold to me that way or it was sold to me with a problem with the alignment, bushings, ball joints or wheel bearings. Either way, the car drives like junk and both the Champion Porsche used car manager and service manager claimed they couldn’t do anything for me.
Now I have this vehicle that could be awesome but isn’t. It drives like a cheap knock of of a Porsche and the same rumbling sound when I stop is still happening as well. I loathe this shady bunch and worst of all DO NOT TRUST anyone at Champion Porsche. They are no better than any shady used car salesmen and I will NEVER purchase or have a vehicle serviced there again. You would think they would realize that someone with the ability to drop in and swipe a debit card for >30k is also in a position to return and purchase something new if they have a good experience. Worse even is that now I have a bad taste for Porsche as a brand. Champion has effectively crushed a 30+ year love affair that I’ve had with these cars.
As an organization that touts itself as the #1 Porsche Dealer in America, they are not making their money in any sort of honest way or by providing any sort of great customer experience. This is purely success from a turn and burn operation benefiting from the easily accessible demographic in SF who can buy their cars.