Chapman BMW Chandler

All personnel I came into contact with at Chapman BMW were great, courteous and respectful.I would especially like to point out Brian Lee and Jimmy C. Though I was looking for another vehicle (Lexus), t were great, courteous and respectful.I would especially like to point out Brian Lee and Jimmy C. Though I was looking for another vehicle (Lexus), their knowledge and poise changed my mind. Peter More

The experience was better than I thought, was not overwhelm with sales people hounding you and adding pressure. Our sales person, Marvin was GREAT!! if I could have bought 2 vehicles at the time I overwhelm with sales people hounding you and adding pressure. Our sales person, Marvin was GREAT!! if I could have bought 2 vehicles at the time I would have. Thanks Marvin, I am glad to be a part of the BMW family More

Tibbs and Jennifer were very friendly and courteous to work with. After not being able to come to a good price with Tibbs I was at home working on the computer and contacted the same dealership through t work with. After not being able to come to a good price with Tibbs I was at home working on the computer and contacted the same dealership through the dealership where I got a price cheaper and more trade in than with Tibbs. Car sold but Jennifer with here ambitious nature found us the right car and was delightful to work with. Yes I would recommend this dealership and Jennifer to anyone. I give Jennifer a 10 rating!! Thank you Kathy More

I never thought that I would own a BMW. I have been looking for over a month to find a car that I felt would be worth spending money on to replace my 2002 Nissan Maxima. I am a thrifty person and purc looking for over a month to find a car that I felt would be worth spending money on to replace my 2002 Nissan Maxima. I am a thrifty person and purchase my cars with cash. Therefore, I am picky and reserved when it comes to automobiles. I like sporty cars but am turning 44 this year and am a real esate partner at a large firm in Phoenix and therefore felt that I needed to purchase a more "grown up" car, but everything looked so borring. I looked at VW, Infinity, and Lexus, but nothing looked good to me. Earlier this week I thought that I was going to purchase an ISF from Lexus, but when I test drove the IS 350 FSport, I was not impressed. I felt like giving up. My wife suggested that I test drive a BMW because I like the way the cars look. I had avoided BMW because I didn't want to spend the extra money I thought I would need to spend to own a BMW. When I met with JJ Garcia, he took the time to get to know me and understand what I was looking for. He showed me many cars from the vast invitory onsite at Chapman BMW. I was able to touch and feel the cars rather than just look at them on the computer. It made a big difference. However, it was the test drive that sold the car. The 335i drove like a heavy car (wheels tight to the rode and suspension absorbing bumps) with great acceleration and turning, like a light car. The negotiation was the best part. I explained to JJ what I wanted to spend and that I was going to send out emails to many BMW dealers for a specified price, using Edmuns, and JJ was able to accept my offer. The rest of the time was spent visiting about the car and JJ showing me how to use the many options assessories. I can't say enough good about my experience at Chapman BMW. I am not only a new BMW owner, I am a BMW client and look forward to returning to the dealership to see my friend JJ Garcia. Thanks for making my car buying experience so enjoyable. John D. Bethea More

I have bought or leased 3 vehicles from Chapman BMW and have always been a satisfied customer. This time Bruce Kotlicky helped us find the right BMW 3 series for my wife Susan. we were very pleased with have always been a satisfied customer. This time Bruce Kotlicky helped us find the right BMW 3 series for my wife Susan. we were very pleased with the professional way in which he helped us...no pushy sales and he helped us get the price / payments down into our range... he was very helpful as was the rest of the staff and finance team... More

The service I received at Chapman is always superior. That is why I return to my salesperson, Karl Muik, everytime I purchase a BMW. He is the absolute best at what he does. He takes care of his custom That is why I return to my salesperson, Karl Muik, everytime I purchase a BMW. He is the absolute best at what he does. He takes care of his customers.The finance rep, Gusieppi, was by far, the best finance person I have ever worked with. Thank you for such high standards! More

This was the best car buying experience I have had to date! Brian was so patient, hardworking and knowledgable...It took 6 weeks of his time and effort to make this deal and it was a terrific experience! date! Brian was so patient, hardworking and knowledgable...It took 6 weeks of his time and effort to make this deal and it was a terrific experience! I feel I have a friend in Chapman....thank you again for the hasslefree experience! More

I found Bruce to be extremely helpful throughout the entire process and he made me feel very comfortable from the begining through drive out. This has never been my experience anywhere else. Bruce was v entire process and he made me feel very comfortable from the begining through drive out. This has never been my experience anywhere else. Bruce was very knowledgeable and supportive in helping me meet my requirements and providing information pertinent to my objectives. From the pleasant greeting, through negotiations and check out of the vehicle Bruce was supportive, never overbearing, and open. Of all the cars I have purchased though my life, my experience with Bruce, Chapman, and BMW has proven to be the best yet. The price was fair in my opinion and I am satisfied with the purchase, but it could always be a little less expensive. My experience with Bruce will bring me back. More

We have been using Chapman BMW for servicing our vehicle, so it was our first stop when we decided to buy a CPO 5 Series. First reaction - STICKER SHOCK. The funny thing is that they were able to justify the so it was our first stop when we decided to buy a CPO 5 Series. First reaction - STICKER SHOCK. The funny thing is that they were able to justify the price even though they have full access to the inventory at other AZ BMW dealers. Heck, their inventory isnt all that great either. When I seemed disinterested, they dropped the price by 4K. Still it was not a good buy and priced about 3K higher. They seem to think that the customers dont do their homework before purchasing a vehicle. I bought a great vehicle for 7K less at another dealer. No wonder their inventory doesnt move. I will still use Chapman for service. Matt K has taken good care of us. More

Mr. Tim Smith made our first BMW purchase flawless and with ease. Tim is a great listener and asked the right questions about the type of BMW and options. During purchase negotiations Tim listened to ou with ease. Tim is a great listener and asked the right questions about the type of BMW and options. During purchase negotiations Tim listened to our requirements and made it happen. We would definitely recommend to our friends and family a BMW. We love our new 528i! Again thank you Chapman Chandler. More