Chapman BMW Chandler

Good sales staff. Nice facilities. No pressure to buy, but Jennifer was willing to work with me to find the right price. Jennifer fully explained all of the features of the vehicle And my financing opt but Jennifer was willing to work with me to find the right price. Jennifer fully explained all of the features of the vehicle And my financing options and was a pleasure to work with. I would recommend her in the future. More

In September of 2010, I purchased a used 328i sedan from Tim Smith, sight unseen. He was willing to accommodate my needs in making the deal over the phone and internet, and the purchase was made successfull Tim Smith, sight unseen. He was willing to accommodate my needs in making the deal over the phone and internet, and the purchase was made successfully, with Tim delivering my car, and me not setting foot in the dealership. Soon after that purchase, I realized that I missed having a BMW SAV - which I had traded in on a dodge pick-up truck. I gave myself three months to see how having a truck and a small sedan worked for me. Long story short, I made another internet inquiry on Sunday morning, and Tim set me up to see David on my way home to Tucson from Scottsdale- I wanted to see the X5 diesel which now sits in my garage. David was great in taking me for a test drive, and we both knew before leaving the lot that the X5 was a good fit. Time was tight as I only had an hour, and the on duty sales manager was not familiar with the way Tim and I had done business in the past. I walked out of the dealership not knowing if I would get the car or not; I understand that placing a value on my trade-ins was difficult with out seeing them, and within my time crunch. I immediately brought Tim into the loop and he took it from there, we got the trade-ins evaluated, paperwork was taken care of over the phone, and 2 days after first seeing the car, TIm delivered it to my home in Tucson, with David's help- two vehicles had to get back to the dealership. I will not buy a vehicle any other way in the future if I can help it; I don't care for showrooms, and it was nice that TIm and David understood that and were willing to work within the parameters that made me most comfortable. its the best way for me to make a car deal, and I'm grateful for the service of David and TIm. Sincerely, Elizabeth Evans More

Came in to ask about custom ordering a 335i convertible, and left with a 335is convertible for about the price I was expecting to pay for just the 335i. I have worked with Chapman and Bruce recently in Sep and left with a 335is convertible for about the price I was expecting to pay for just the 335i. I have worked with Chapman and Bruce recently in September whan I bought a 2009 used X3, which I absolutely love. The sales team is very knowledgeable and professional, I would recommend them for anyone considering a BMW. I have gotten 3 great vehicles from Chapman. More

Definitely had a great time at this dealership. Jeff was a great BMW rep, he showed me the best deals and was pretty straight forward. On my initial visit, he didn't push hard on trying to get me to buy a c a great BMW rep, he showed me the best deals and was pretty straight forward. On my initial visit, he didn't push hard on trying to get me to buy a car right then and there as i wanted input from my family members. I was planning on coming back the next day if there was a car i wanted. He was very friendly and will let you REALLY test drive the cars you want, not to mention very knowledgeable with the specs. I ended up getting a pretty great deal on a certified pre-owned 328i BMW the next day (which was christmas day). My family and I came in on a short time constraint and the dealership (including the managers) put the transaction on overdrive just for me. Although they definitely took the time to explain every detail, they made sure everything from the car setup and ready to handling my insurance and registration was time efficient and done right away with no sign of irritation. I was able to get out of there on time despite some bumps with insurance and was very satisfied with the service. On another note, the next day the motor on my right rear window broke causing the window to retract and not go up. Good thing i had a warranty but i was irritated thinking i had to leave the car for a day or two (the service line was long), get a loaner, and would have to delay my driving trip out of state. But to my surprise, dealing with Jeff and Mike (service guy), they got me in and out within 2 hrs after telling them my dilema. They got my window fixed, washed the car, and even did an early oil change all with a smile on their faces. All in all, despite the little motor problem (thats what the warranty is for anyway). The service was excellent and I definitely recommend those two if you are looking for friendliness and a straight forward deal. Happy hunting out there! More

I walked in the dealership to browse. My son had bought a car from you a week before my visit. He bragged so much about his salesman and how he had worked with him. Namely, Karl. I just wanted to look for a car from you a week before my visit. He bragged so much about his salesman and how he had worked with him. Namely, Karl. I just wanted to look for a car that was simple, but safe with low maintenance. Wow!!!! I was impressed with my salesman. Although, my car note is somewhat ghastly, at least I can manage maintenance problems w/o out unexpected out of the pocket money. With BMW's an owner has a better trade-in value. You can't go wrong with the amenities that the car has to offer. Now, I know never to buy another Porsche. Thanks Chapman you were great.!!!! More

This was by far the easiest and most pleasurable car purchase I have ever made. Renate Steinbach who I dealt with for majority of the sales process was prompt and efficient answering my numerous questi purchase I have ever made. Renate Steinbach who I dealt with for majority of the sales process was prompt and efficient answering my numerous questions. Garrett O'Dell, the head of the service department, also was available to answer specific questions concerning the vehicles prep prior to picking it up. I will definitely be back to purchase future vehicles. More

One of the best shopping experiences I have had. Plenty of vehicles to choose from. Dealership was very large. Everyone was very nice. Negotiating was good. Time to process paper work was much quicker then of vehicles to choose from. Dealership was very large. Everyone was very nice. Negotiating was good. Time to process paper work was much quicker then other dealerships. I will go back to this dealership in the future to purchase another card. More

Brian Lee is a no non-sense kind of guy to do business with. He not only met my expectations, but exceeded them by giving me a fair trade for my old car, selling me the newer one lower than his sale price with. He not only met my expectations, but exceeded them by giving me a fair trade for my old car, selling me the newer one lower than his sale price, and the interest rate was 4 pts lower than I expected. I told him exactly what I wanted and he delivered - and then some! More

I received what I wanted for the price I wanted. The sales person, Chad, picked me up at my home on Sunday to drive me to pick up the car. This was something that I did not expect. Chad was personable y sales person, Chad, picked me up at my home on Sunday to drive me to pick up the car. This was something that I did not expect. Chad was personable yet professional when dealing with me, especially after a bad experience earlier in the day at another BMW dealership. More

Karl really knows his stuff; he was efficient in bringing the 'go' decision to fruition which is what I really appreciated. Megan was also 'right on top' of her tasks, and extremely amiable and friendly to the 'go' decision to fruition which is what I really appreciated. Megan was also 'right on top' of her tasks, and extremely amiable and friendly to deal with at the Finance end. Overall, an efficient, friendly and pleasant experience - Laurence Schmid More