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Chapman BMW On Camelback
Phoenix, AZ
1,374 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,374 Reviews of Chapman BMW On Camelback
January 30, 2016
3 hours and 20 minutes for an oil change I arrived at 12 for an oil change which was approximated to take 1.5 hours. Dan said he would call me when it was ready. I was provided a loaner and r I arrived at 12 for an oil change which was approximated to take 1.5 hours. Dan said he would call me when it was ready. I was provided a loaner and ran some errands until around 1:30 when I headed back to the dealership. I arrived and gave the loaner back to a service employee and told him I was working with Dan. About 30 minutes later, now 2:00, I flagged down another employee and notified him of what I was waiting for. He promptly brought Dan out from the back. He said he would check on the car. Upon returning at 2:10 he said it would take another 20 minutes. I then waited another hour without any update or check-in. I left the dealership at 3:20. I will not be using this dealership again for servicing my BMW. More
by Icewater
Employees Worked With
SERVICE SERVICE
January 29, 2016
Like Family I have had the pleasure of buying two cars from Craig over the past 4 years and can't say enough good things about this guy. I have referred two frie I have had the pleasure of buying two cars from Craig over the past 4 years and can't say enough good things about this guy. I have referred two friends and my father and have never been disappointed. One of the greatest things about Craig is he isn't done when you get your car. He has helped me with every issue or question I have had since buying my first car. He's a great guy and you would be an idiot to use anyone else. Thanks for everything Craig. More
by scoobes0614
Employees Worked With
Craig Rusin
January 28, 2016
SERVICE I had my 750 Li worked on last week and this week. Dan Lidington kept me abreast of the work being done. Outstanding Service advisor. I had my 750 Li worked on last week and this week. Dan Lidington kept me abreast of the work being done. Outstanding Service advisor. More
by Papoosh
Employees Worked With
SERVICE SERVICE
January 23, 2016
Dan Lidington - Excellent Service Advisor! Excellent service on my 2015 M235i at Chapman BMW on Camelback from Dan Lidington. Dan has helped me numerous times and is always professional, person Excellent service on my 2015 M235i at Chapman BMW on Camelback from Dan Lidington. Dan has helped me numerous times and is always professional, personable, and knowledgable. My car is running on rails again Thanks! Alex More
by aabed
Employees Worked With
Dan Lidington
January 21, 2016
scheduled service took my wife's 2010 128 convertible to mike ludtke at chapman. had a loaner waiting for me. i was treated with great courtesy and friendliness by mike took my wife's 2010 128 convertible to mike ludtke at chapman. had a loaner waiting for me. i was treated with great courtesy and friendliness by mike as usual. was called promptly when car was ready. nice experience. More
by marvins390
Employees Worked With
SERVICE SERVICE
January 20, 2016
Great Experience I went in because one of my windows was not functioning properly on my BMW 328i. Even without an appointment corrected issue promptly. I have been us I went in because one of my windows was not functioning properly on my BMW 328i. Even without an appointment corrected issue promptly. I have been using Chapman BMW on Camelback for years, and have always been pleased with service More
by cats, Cindy 30
Employees Worked With
Michael Ludtke, SERVICE SERVICE
January 20, 2016
Bobby Stewart is My Man My 2007 BMW Z4 3.0is with 13000 miles blew it's ABS pump and motor. I guess that's how BMW makes cars recently. Well as with all BMW's the repair co My 2007 BMW Z4 3.0is with 13000 miles blew it's ABS pump and motor. I guess that's how BMW makes cars recently. Well as with all BMW's the repair cost $4400.00. I used to buy new cars for that amount! Ok, I'm done crying. Bobby Stewart got me a 10% discount due to my BMW CCA membership and kept me informed all during the week it took to repair the car. Bobby and Chapman made a revolting experience easier to live with. More
by John
Employees Worked With
Bobby Stewart, SERVICE SERVICE
January 19, 2016
Overall Great Experience! I recently leased an i3 and so far i am beyond impressed. Craig was very knowledgeable and passionate about the i3. He personally has an i3 so he was I recently leased an i3 and so far i am beyond impressed. Craig was very knowledgeable and passionate about the i3. He personally has an i3 so he was able to answer a lot of my questions from first hand experience. I really appreciate the fact that he gives his direct cell number to call/text anytime I have questions about the vehicle...which i have already done several times and he is always quick to respond. Overall great car, great Craig, and great dealership. More
by JV
Employees Worked With
Craig Rusin
January 18, 2016
Poor customer service,unprofessional service advisor im really sorry that I went to chapman BMW , fixed my car week ago, then less than a week on my way back from flagstaff 45 miles away from my house st im really sorry that I went to chapman BMW , fixed my car week ago, then less than a week on my way back from flagstaff 45 miles away from my house stopped again, and when I called in all they said that we are sorry. More
by Poor
Employees Worked With
SERVICE SERVICE
January 07, 2016
How car buying should go!! Craig is a not only a knowledgable rep but he is straight up and honest when it comes to details prices and expectations. I Called him and said this i Craig is a not only a knowledgable rep but he is straight up and honest when it comes to details prices and expectations. I Called him and said this is the car I wanted,this is what I was willing to spend or pay per month, this is what I have to trade etc and he went to work. Provided me with options and was very helpful and easily reachable. We settled on a i3 Rex and my wife loves it and so do I. What a great car and what a great experience. Great dealership made better by professional gentlemen like Craig Rusin. Thanks for all your help and happy new year. More
by MelroseCars
Employees Worked With
Craig Rusin
