Chapman BMW On Camelback

Outstanding Best car buying experience. Customer service was excellent and Joe Lena was very knowledgeable about the vehicle. Everyone at the dealership was help Best car buying experience. Customer service was excellent and Joe Lena was very knowledgeable about the vehicle. Everyone at the dealership was helpful And professional. They learned my needs well and did not attempt to up sell a different vehicle. Great job. More

Best car buying experience of my life! My good friend is a service adviser at Chapman BMW on Camelback. He was generous enough to refer me to his friend and sales professional at the dealer My good friend is a service adviser at Chapman BMW on Camelback. He was generous enough to refer me to his friend and sales professional at the dealership, Steve Murphy. Steve communicated all the info I needed to make the decision to purchase our 2014 Certified Preowned BMW X1 in a very timely and courteous manner. Once we got to the dealership, he thoroughly went over every aspect of the car with my wife and I. After we decided we loved the car and the no-nonsense upfront price, I told Steve realistically what it would take for us to finish the deal. They gave us a very fair trade-in value and approved us for BMW's special financing rate with the help of the sales manager, Tom Iles. From there, the finance manager, Steve Zucker, was also a pleasure to deal with. Within 2 hours of arriving at the dealership, the deal was done and we were incredibly pleased. The whole staff made us feel welcome and valued. The best car buying experience of my life, I can't recommend Steve and his fellow employees highly enough! More

consistent quality, goes above and beyond everytime! This service dept. Is a winner! Michael Ludke consistently provides prompt, courtesy. He always strives for excellent service and has a huge follow This service dept. Is a winner! Michael Ludke consistently provides prompt, courtesy. He always strives for excellent service and has a huge following for his pleasant knowledgeable treatment of the customer. Kudos More

Sales review Savas was the best sales person. I can not tell you how much I enjoyed my experience of buying my car with him. I love my new car Savas was the best sales person. I can not tell you how much I enjoyed my experience of buying my car with him. I love my new car More

Committed to finding you the best car for you! I was referred to Savas at Chapman BMW on Camelback to purchase a BMW and he worked very hard from the first phone call to get me into the perfect veh I was referred to Savas at Chapman BMW on Camelback to purchase a BMW and he worked very hard from the first phone call to get me into the perfect vehicle. He was very helpful and did everything he could possible do for me to to make the car buying experience an enjoyable one. I am with out a doubt going to go back to Savas at Chapman BMW to buy my next car, and I would refer any friends or family members to go see him if they are looking for a new vehicle. More

Outstanding Customer Service One year ago we bought a 535I and it was great. A service light went on one day and it took several days/weeks to fix the problem. That is the bad n One year ago we bought a 535I and it was great. A service light went on one day and it took several days/weeks to fix the problem. That is the bad news. Now the good news. BMW was excellent to work with. The service people called us frequently to update us on the problem and progress. We just received the 535I exchange car and it is great. Had all the features of my old car plus a few more. The sales people, the service people and the manager at Chapman were all understanding, accomodating and very good to work with on this challenging issue. We could not have asked for more. So, if you do have an issue, they seem to treat their customers good. This is a rare "thing" now a days, but Chapman did it. We appreciate the service, thanks. More

Complicated 2-for-1 trade was effortless. I just completed a transaction at Chapman that involved two vehicles traded in for one new 535. It was complicated getting everything right, but the I just completed a transaction at Chapman that involved two vehicles traded in for one new 535. It was complicated getting everything right, but the staff handled everything with skill, knowledge of processes, and lots of patience! The salesman, Lloyd Lambert, did everything possible to accommodate us on price, trade values, and test drives. There was never any pressure whatsoever, and the entire process from salesman, to sales manager, to finance was handled with great professionalism, and every courtesy was extended both to me and to my wife (for whom this car was being purchased). I highly recommend Chapman BMW--my wife and I have purchased from them many times in the past, and continue to encourage others to do the same. More

Buying my X3 Good experience at BMW. Joe Lena very helpful. BMW genius Kyle knows everything about BMWs. Would definitely recommend them to my friends purchasing a Good experience at BMW. Joe Lena very helpful. BMW genius Kyle knows everything about BMWs. Would definitely recommend them to my friends purchasing a BMW. More

Awesome Experience I had a great experience purchasing my 2009 750Li. I never imagined I would be able to purchase a car such as this. Savas Makridis is by far the bes I had a great experience purchasing my 2009 750Li. I never imagined I would be able to purchase a car such as this. Savas Makridis is by far the best sales person I have ever dealt with. He is highly knowledgeable. Savas presented me with information in a non-pressuring manner and gave me space and time to make my decision. The sales manager and finance manager were also great. I will definitely return to Chapman BMW for my next purchase! More

Outstanding Experience I’m a Viet Nam veteran, Blinded in combat 1968. When my wife and I went shopping for a new X5 I was interested in specific things on the vehicle. Th I’m a Viet Nam veteran, Blinded in combat 1968. When my wife and I went shopping for a new X5 I was interested in specific things on the vehicle. These were things, besides color, my wife could care less about. After much online research and calling dealers about their inventory, I knew I was going to have to factory order our X5. We pulled into the Chapman BMW dealer on Camelback in Phoenix around the 2nd of December 2015. We live in Prescott AZ about 2 hours north of the dealership. As a cut to the chase former Marine, I was not looking forward to the typical xx car sales person. Craig Rusin turned out to be any thing but a typical car salesman. He spent hours with us test driving X5s. He listened to my wants in the vehicle and my wife’s questions concerning the high tech features on the BMW. At no time did Craig push us into a sale we did not want. The man is just simply honest as the day is long. Even after leaving the dealership that day to consider and discuss our options for the factory order, Craig was ready to answer our questions. He even made time for questions while he was on a family winter get away with his wife and child. After settling on color and other options we placed our order by phone to Craig. We told him that we had our annual road trip to Florida planned for January 20th 2015, and we were concerned that the vehicle would not be delivered in time for our departure. Craig and his manager went above and beyond to have our vehicle moved up in assembly order at the factory. A couple days later Craig called to tell us our X5 was on the assembly line and would be finished and delivered in time for our Florida Trip. We received regular e-mails from Craig on the progress of the X5, the exact location of the X5 on the assembly line, right down to the name of the transportation company when the X5 left the factory. Pretty Cool! We took delivery 10 days before our Road Trip, plenty of time to get use to the machine before our departure. Upon delivery Craig and Elliot Burnette (BMW genius) patiently went over the X5’s multitude of electronics. I had questions on operating the excellent Harman Kardon satellite radio. Concepts that were obvious to sighted individuals needed a lot of extra time to explain and orient me too. Craig and Elliot stayed with me until I was satisfied that I could operate the radio, my cooling and heating of the 20 way power seats, and other features that I could manipulate with physical controls. They both even installed the safety hammock for my Seeing Eye Dog in the back seat for a secure ride! Also, Artin Majidi (business manager) was a delight to meet and chat with. The USAA buying experience was without a hitch. All members of the Chapman team we worked with made the purchase of our vehicle an enjoyable and very efficient process. During our month long trip through, NM, TX, LA, MS, AL, FL, GA, and back, Craig and the Chapman staff were by the phone to answer our questions when they arose from the road. The weather during our trip was miserable. It ranged from snow, sleet and ice to very high winds. This included south Florida, 26 degrees at night in Naples Florida, unbelievable! However, our beautiful Imperial Blue X5 35d traversed all conditions with out a problem. The control of the X5 in these conditions gave us a confident secure feeling. Driving at high speed through west Texas, it was steady as a rock and a great road machine. Best of all 4, four, tanks of fuel from Prescott to Gainesville Florida, Amazing! More