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Chapman Chrysler Jeep
Henderson, NV
844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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844 Reviews of Chapman Chrysler Jeep
July 08, 2016
Vehicle Service Brought in my 2003 Jeep for service. Chapman has been doing all of the service for the last 12 years and it is running very well for local and work p Brought in my 2003 Jeep for service. Chapman has been doing all of the service for the last 12 years and it is running very well for local and work projects. Virgil and Vince have been exceptionally good at identifying problems and letting me schedule repairs as needed. The dealership has been proactive in meeting my service requirements as I am often out of town on projects. More
by WILBUR SWEET
Employees Worked With
Virgil, Vince
June 30, 2016
Vehicle service Turned my 2014 Grand Cherokee for servicing the a/c and electronic shift lever recall. The service advisor is Christian Gonzalez was outstanding. He g Turned my 2014 Grand Cherokee for servicing the a/c and electronic shift lever recall. The service advisor is Christian Gonzalez was outstanding. He greeted, advised me, and called stating the Jeep was ready for pickup and fixed the same day of turn-in. Great work done by him and the technican, Jose Renteria. All work greatly appreciated......Paul More
by 1
Employees Worked With
Christian Gonzalez
June 29, 2016
Regular Service Brought my 2015 Grand Cherokee in for service, I was immediately meet by Roy, Fast Professional service .Also informed me about the recall for my Jeep Brought my 2015 Grand Cherokee in for service, I was immediately meet by Roy, Fast Professional service .Also informed me about the recall for my Jeep ( transmission) I have bought 2 Jeeps here great service. More
by scvegasman
Employees Worked With
Roy Roderiques
June 22, 2016
Thank you Jeep Liberty would not go over 45 mph. The ECM/PCM computer error was showing up at another Auto shop. After the computer was reset the errors clear Jeep Liberty would not go over 45 mph. The ECM/PCM computer error was showing up at another Auto shop. After the computer was reset the errors cleared and Chapman gave the Jeep a once over and verified that the ECM/PCM was functioning normally. Fantastic service and they worked with us at every step. More
by Mark Hamilton
Employees Worked With
Roy
June 18, 2016
great service experience I brought my car in with problems and received above exceptional service. I had to Leave my car and go out of town but was kept informed twice a day o I brought my car in with problems and received above exceptional service. I had to Leave my car and go out of town but was kept informed twice a day on what was happening. When I got back it was all fixed and waiting for me. More
by 300 Chrysler 2007
Employees Worked With
Raul Sosa,gives above exceptional service
June 13, 2016
Service dept inentionally broke my vehicle While fake customer service was nice. They first misdiagnosed problem. $225 mistake on my dime, correctly diagnosed after but would cost $775 to repai While fake customer service was nice. They first misdiagnosed problem. $225 mistake on my dime, correctly diagnosed after but would cost $775 to repair. Oh did I mention on vehicle just purchased less than 2 months prior and less than 1000 miles driven. Spent 20grand on a vehicle to spend another grand fixing it less than my first thousand miles? No help, no aide, nothing but nice words of "sorry, my hands are tied" regardless I get vehicle back to save up for repair on my brand new vehicle and find that another part has obviously been broken off in the engine compartment. Call back says "sorry to hear about your luck" I wouldn't recommend this place to my worst enemy. Can't shut them down though so only suggestion, go someplace else and hope eventually they close. More
by Sad but true
Employees Worked With
Service employees
June 11, 2016
Sold a Lemon On 05/09/16 I purchased a 2011 Chevy for $10500.00 cash. On 06/09/16 the problems began. Had to service transmission, replace Fuel Injectors, spark On 05/09/16 I purchased a 2011 Chevy for $10500.00 cash. On 06/09/16 the problems began. Had to service transmission, replace Fuel Injectors, spark plugs and boots. Also had to have Cam Module relearned total cost $900.00. I still have to replace the fuel pump, timing belt and water pump for an additional $900.00. When I purchased the vehicle they showed me the car fax and assured me the vehicle was in good condition. Now granted I purchased the vehicle as-is, but would it be unreasonable to think the vehicle would last more than 30 days? I spoke with the manager and he said my salesman would be contacting me and to date I have not received a call back. Short and sweet I was ripped off for $10500.00. Hopefully if someone reads this they will think twice before purchasing a vehicle from Chapman Chrysler Jeep. If you don't think this is true you can call me at 424 386-6261 More
by Daren R Jackson
Employees Worked With
Manager
June 04, 2016
Chapman does a good job on servicing my 2015 JK Jesse Ramirez is my service advisor and he went "above and beyond" for me, which is much appreciated. He used to live in Pahrump and still has family Jesse Ramirez is my service advisor and he went "above and beyond" for me, which is much appreciated. He used to live in Pahrump and still has family here, so he treats me like family also! More
by Pah Sel
Employees Worked With
Jesse Ramirez/6899
May 26, 2016
AC problem fixed not sent did other survey Vince Thompson is a outstanding service writer. He is a pleasure to work with. The service department is a very busy place not sent did other survey Vince Thompson is a outstanding service writer. He is a pleasure to work with. The service department is a very busy place. Vince diagnosed my vans AC problem and the repairs done in a timely manner. I've been requesting him since my cars were new. He is very knowledgeable ,courteous and professional. The Chapman service department and Vince are some of the reasons for our continued patronage of Chapman Chrysler More
by Jim
Employees Worked With
Vince Thompsom
May 08, 2016
Bought new jeep Test drove a jeep. Not color we wanted so dealership sent for color we wanted. Did deal on one we test drove and waited for one with our color to arri Test drove a jeep. Not color we wanted so dealership sent for color we wanted. Did deal on one we test drove and waited for one with our color to arrive. Turned out it wasn't exactly like what we test drove. Was missing a car phone and trailer hitch. Never called and told us. Missing matts. Every time I called. Nobody would return my calls. We buy new every 3 years. Would never buy from this dealership again. More
by Doretta
Employees Worked With
Corey
