Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Chrysler Jeep
Henderson, NV
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
847 Reviews of Chapman Chrysler Jeep
June 04, 2016
Chapman does a good job on servicing my 2015 JK Jesse Ramirez is my service advisor and he went "above and beyond" for me, which is much appreciated. He used to live in Pahrump and still has family Jesse Ramirez is my service advisor and he went "above and beyond" for me, which is much appreciated. He used to live in Pahrump and still has family here, so he treats me like family also! More
by Pah Sel
Employees Worked With
Jesse Ramirez/6899
May 26, 2016
AC problem fixed not sent did other survey Vince Thompson is a outstanding service writer. He is a pleasure to work with. The service department is a very busy place not sent did other survey Vince Thompson is a outstanding service writer. He is a pleasure to work with. The service department is a very busy place. Vince diagnosed my vans AC problem and the repairs done in a timely manner. I've been requesting him since my cars were new. He is very knowledgeable ,courteous and professional. The Chapman service department and Vince are some of the reasons for our continued patronage of Chapman Chrysler More
by Jim
Employees Worked With
Vince Thompsom
May 08, 2016
Bought new jeep Test drove a jeep. Not color we wanted so dealership sent for color we wanted. Did deal on one we test drove and waited for one with our color to arri Test drove a jeep. Not color we wanted so dealership sent for color we wanted. Did deal on one we test drove and waited for one with our color to arrive. Turned out it wasn't exactly like what we test drove. Was missing a car phone and trailer hitch. Never called and told us. Missing matts. Every time I called. Nobody would return my calls. We buy new every 3 years. Would never buy from this dealership again. More
by Doretta
Employees Worked With
Corey
May 07, 2016
Good job diagnosing problem Took my Jeep in recently and Roy helped me out. Traction control light was on and I thought I was in trouble as lift done elsewhere. They simply tight Took my Jeep in recently and Roy helped me out. Traction control light was on and I thought I was in trouble as lift done elsewhere. They simply tightened up the track bar and did an alignment and all set. Nice job! More
by 1trojans
Employees Worked With
Roy in service
May 06, 2016
Tail light andoil change Took the vehicle in late in the day to take advantage of "express lane" work in service department. They did a great job, got it done promptly and gav Took the vehicle in late in the day to take advantage of "express lane" work in service department. They did a great job, got it done promptly and gave me a great report on one item that needs follow-up. Very professional all the way around. More
by Carcar2016
Employees Worked With
Chance oversaw the whole thing. He's a great representative for the company.
May 05, 2016
disappointed I took my car in for routine oil change and was told my oil pan was cracked and needed to be replaced to the tune of $900. i have always taken my car I took my car in for routine oil change and was told my oil pan was cracked and needed to be replaced to the tune of $900. i have always taken my car to the dealership for oil changes. i would have expected this from a place like Jiffy Lube. my car was not leaking ANY oil prior to my oil change, but NOW it is... More
by FindlayJeep
Employees Worked With
Service
April 27, 2016
Go Somewhere Anywhere Else Piled on a bunch of extra charges, conditioning the car for sale costs the buyer almost 2 grand over the quoted purchase price, what??? Then it goes Piled on a bunch of extra charges, conditioning the car for sale costs the buyer almost 2 grand over the quoted purchase price, what??? Then it goes downhill from there, they strip the car down take out the matts, give you only 1 key? This is old school trickery, go across the street to Findley Honda, they're straight up good people, I'll never come back here. More
by CarBuff
Employees Worked With
Not memorable enough to name
April 26, 2016
not worth going again After finding out that they messed up the loan and add 4K to the purchase price of the vehicle no one seems to want to help me fix this. as well they After finding out that they messed up the loan and add 4K to the purchase price of the vehicle no one seems to want to help me fix this. as well they added 5K worth of maintenance to a vehicle that gets free maintenance for two years according to them. More
by Ross Conway
Employees Worked With
howard kane
April 13, 2016
Servicei As far as my servicing went, it was fine, only problems I had were my leather jeep keychin was broken, and the gentleman who washed my car after oi As far as my servicing went, it was fine, only problems I had were my leather jeep keychin was broken, and the gentleman who washed my car after oil change did a terrible job More
by Altalac717
Employees Worked With
James
April 05, 2016
Service was great Our Jeep had a strange rattle and it would not do it while it was in the shop. We went on a drive with the service person and he heard it. Thanks to Our Jeep had a strange rattle and it would not do it while it was in the shop. We went on a drive with the service person and he heard it. Thanks to Chance and his patients the issue was solved.. More
by jeep4mom
Employees Worked With
Chance
