Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Chrysler Jeep
Henderson, NV
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
847 Reviews of Chapman Chrysler Jeep
March 27, 2016
Replaced timing belt and water pump. During a recent visit to Las Vegas, we were headed west on the 515, near Horizon exit. Walker towing picked me up on the side of the freeway and took During a recent visit to Las Vegas, we were headed west on the 515, near Horizon exit. Walker towing picked me up on the side of the freeway and took us to Chapman for repairs. Vince Thompson was our contact. He kept in contact with us throughout the two days. The next day, we drove 650 miles, headed home to Washington state. We would recommend Chapman and Vince for any qork you need done. Thank you. More
by blt
Employees Worked With
Vince Thompson
March 15, 2016
Accommodating Service Mgr I had a very good coupon from a competitive Dealership in the area for service. I stopped in the Chapman on my way to that dealer (since my car is a C I had a very good coupon from a competitive Dealership in the area for service. I stopped in the Chapman on my way to that dealer (since my car is a Chrysler), the Service Manager honored the coupon (even at the ridiculous price). I applaud him for having the aptitude to understand how much it costs to acquire a new customer .........and he just did. More
by Ken - Henderson
Employees Worked With
Chance
March 13, 2016
Saturday appointment Had a appointment on Saturday morning at 9am, i was on time and takin care of by Vinny and Jesse I believe. Both were very nice and professional. I wa Had a appointment on Saturday morning at 9am, i was on time and takin care of by Vinny and Jesse I believe. Both were very nice and professional. I was told too be back at 1230 that same day. I returned my vehicle was ready, the problem was fixed. Again both gentleman when above and beyond too make sure I was good. Thank you for the good service guys. Keep it up. More
by Browning75
Employees Worked With
Jesse. Vinny
March 11, 2016
Incomplete service. They lie to you. I have brought my 2013 Town & Country back to Chapman several times and have had problems every time. The first issue was a simple oil change. The "Ch I have brought my 2013 Town & Country back to Chapman several times and have had problems every time. The first issue was a simple oil change. The "Change oil light" came on so I made an appointment and dropped the van off. They called and said it was ready to pickup which I did. On my way home I noticed that the light was still on and I was hearing a howling noise when accelerating. I called the service department and they told me how to reset the light. The next day I had to drive to Los Angeles and on the way I kept hearing the howling noise so I stopped in Barstow to take a look. I found the clips holding the top of the air filter compartment were unlatched. I lifted the top and guess what; no air filter. I had to buy and install it to continue my journey. While I had the hood open I checked the oil and it was dirty! They never changed it! They also didn't place a oil change sticker on the window even though the invoice stated the the oil was changed. When I returned the van for another problem I mentioned this to the service people and they said they would look into it. I never heard a word. I returned the van for service because it was shifting funny and would click and clunk intermittently. I was told that they checked it out and could not find anything wrong except it was down a little transmission fluid. I asked how they knew it was low and the said with the transmission dipstick. THIS VEHICLE DOESN'T HAVE A TRANSMISSION DIPSTICK! I asked them where the fluid went and was told that the evaporates and gets used up. This is a van that had less than 15000 mile on it. They lied about all of it. Once again they did nothing. I brought the van back again because of the transmission. Could barely back up on hills. I t would shutter. This time I spoke to the service manager and he drove it. I did shutter when backing up and it did shift hard. He said because there diagnostic machine could not detect a fault code there was nothing he could do. I also mentioned to him the oil change issue and he said he would look in to it. Right. I now have a three year old van that shifts poorly, has a whining noise, blows clouds of white smoke when starting after sitting all night and wife who is afraid to drive it. And worse of all no place to bring it to get it fixed. All of these problems plus some more they couldn't fix all happened under warranty. More
by Desert Heat
Employees Worked With
Derrick Goern
March 06, 2016
2016 Jeep Unlimited Rubicon Great sales rep, Daniel Freeman, made the process fairly simple and enjoyable. Went the extra mile to follow me home to help with the transfer of my Great sales rep, Daniel Freeman, made the process fairly simple and enjoyable. Went the extra mile to follow me home to help with the transfer of my personal articles. More
by RR
Employees Worked With
Daniel Freeman
February 04, 2016
Repairs on my 2014 Jeep Wrangler ultimate jk As always, team Vergil and his crew takes very good care of my Jeep. Vergil and Jesse do an amazing job with customers. My jeeps are only worked on As always, team Vergil and his crew takes very good care of my Jeep. Vergil and Jesse do an amazing job with customers. My jeeps are only worked on by Vergil's team and the Chapman Dealership. Thanks John More
by JohnG
Employees Worked With
Vergil, Jesse, and Vince.
January 29, 2016
Timely and Effictive Greeted in a timely manor and to the point to expedite my visit for service. Upon completion of service, additional services were explained that woul Greeted in a timely manor and to the point to expedite my visit for service. Upon completion of service, additional services were explained that would be supportive to maintaining my truck. More
by folkman1941
Employees Worked With
Brandon Rogers
January 29, 2016
More than expected I was there to redeem a promotion coupon for a Lube service. Virgil came to tell me there were several soft ware updates that were due on our Jeep. I was there to redeem a promotion coupon for a Lube service. Virgil came to tell me there were several soft ware updates that were due on our Jeep. I did not know about them, so was happy that he saw them and recommended they be done. They were updated, the lube was done, and I was on my way in 1 1/2 hours. More
by Pete
Employees Worked With
Virgil
January 23, 2016
Cory and Jaron were fantastic Cory and Jaron made it a pleasure to buy my jeep from you guys. They were extremely knowledgeable and professional from start to finish. I would recom Cory and Jaron made it a pleasure to buy my jeep from you guys. They were extremely knowledgeable and professional from start to finish. I would recommend you guys to anyone. More
by Steve Garhardt
Employees Worked With
Cory and Jaron
January 21, 2016
Thank goodness for Chapman! We had a fuel pump relay update done at our local dealer - Campbell Chrysler in Fairview AB who did something wrong. Got stranded in St. George Utah b We had a fuel pump relay update done at our local dealer - Campbell Chrysler in Fairview AB who did something wrong. Got stranded in St. George Utah because of it. The dealer there fixed it - or so they claimed! Got stranded again in "the Valley of Fire". Took it to Chapmans near Las Vegas. They got us in right away, took care of the problem and covered the cost under warranty. Our Jeep has been working great ever since! Can't say enough great things about the service we received from this dealership. Not so happy with our local dealership! More
by The Kramers
Employees Worked With
Jason
