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Chapman Chrysler Jeep
Henderson, NV
844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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844 Reviews of Chapman Chrysler Jeep
March 11, 2016
Incomplete service. They lie to you. I have brought my 2013 Town & Country back to Chapman several times and have had problems every time. The first issue was a simple oil change. The "Ch I have brought my 2013 Town & Country back to Chapman several times and have had problems every time. The first issue was a simple oil change. The "Change oil light" came on so I made an appointment and dropped the van off. They called and said it was ready to pickup which I did. On my way home I noticed that the light was still on and I was hearing a howling noise when accelerating. I called the service department and they told me how to reset the light. The next day I had to drive to Los Angeles and on the way I kept hearing the howling noise so I stopped in Barstow to take a look. I found the clips holding the top of the air filter compartment were unlatched. I lifted the top and guess what; no air filter. I had to buy and install it to continue my journey. While I had the hood open I checked the oil and it was dirty! They never changed it! They also didn't place a oil change sticker on the window even though the invoice stated the the oil was changed. When I returned the van for another problem I mentioned this to the service people and they said they would look into it. I never heard a word. I returned the van for service because it was shifting funny and would click and clunk intermittently. I was told that they checked it out and could not find anything wrong except it was down a little transmission fluid. I asked how they knew it was low and the said with the transmission dipstick. THIS VEHICLE DOESN'T HAVE A TRANSMISSION DIPSTICK! I asked them where the fluid went and was told that the evaporates and gets used up. This is a van that had less than 15000 mile on it. They lied about all of it. Once again they did nothing. I brought the van back again because of the transmission. Could barely back up on hills. I t would shutter. This time I spoke to the service manager and he drove it. I did shutter when backing up and it did shift hard. He said because there diagnostic machine could not detect a fault code there was nothing he could do. I also mentioned to him the oil change issue and he said he would look in to it. Right. I now have a three year old van that shifts poorly, has a whining noise, blows clouds of white smoke when starting after sitting all night and wife who is afraid to drive it. And worse of all no place to bring it to get it fixed. All of these problems plus some more they couldn't fix all happened under warranty. More
by Desert Heat
Employees Worked With
Derrick Goern
March 06, 2016
2016 Jeep Unlimited Rubicon Great sales rep, Daniel Freeman, made the process fairly simple and enjoyable. Went the extra mile to follow me home to help with the transfer of my Great sales rep, Daniel Freeman, made the process fairly simple and enjoyable. Went the extra mile to follow me home to help with the transfer of my personal articles. More
by RR
Employees Worked With
Daniel Freeman
February 04, 2016
Repairs on my 2014 Jeep Wrangler ultimate jk As always, team Vergil and his crew takes very good care of my Jeep. Vergil and Jesse do an amazing job with customers. My jeeps are only worked on As always, team Vergil and his crew takes very good care of my Jeep. Vergil and Jesse do an amazing job with customers. My jeeps are only worked on by Vergil's team and the Chapman Dealership. Thanks John More
by JohnG
Employees Worked With
Vergil, Jesse, and Vince.
January 29, 2016
Timely and Effictive Greeted in a timely manor and to the point to expedite my visit for service. Upon completion of service, additional services were explained that woul Greeted in a timely manor and to the point to expedite my visit for service. Upon completion of service, additional services were explained that would be supportive to maintaining my truck. More
by folkman1941
Employees Worked With
Brandon Rogers
January 29, 2016
More than expected I was there to redeem a promotion coupon for a Lube service. Virgil came to tell me there were several soft ware updates that were due on our Jeep. I was there to redeem a promotion coupon for a Lube service. Virgil came to tell me there were several soft ware updates that were due on our Jeep. I did not know about them, so was happy that he saw them and recommended they be done. They were updated, the lube was done, and I was on my way in 1 1/2 hours. More
by Pete
Employees Worked With
Virgil
January 23, 2016
Cory and Jaron were fantastic Cory and Jaron made it a pleasure to buy my jeep from you guys. They were extremely knowledgeable and professional from start to finish. I would recom Cory and Jaron made it a pleasure to buy my jeep from you guys. They were extremely knowledgeable and professional from start to finish. I would recommend you guys to anyone. More
by Steve Garhardt
Employees Worked With
Cory and Jaron
January 21, 2016
Thank goodness for Chapman! We had a fuel pump relay update done at our local dealer - Campbell Chrysler in Fairview AB who did something wrong. Got stranded in St. George Utah b We had a fuel pump relay update done at our local dealer - Campbell Chrysler in Fairview AB who did something wrong. Got stranded in St. George Utah because of it. The dealer there fixed it - or so they claimed! Got stranded again in "the Valley of Fire". Took it to Chapmans near Las Vegas. They got us in right away, took care of the problem and covered the cost under warranty. Our Jeep has been working great ever since! Can't say enough great things about the service we received from this dealership. Not so happy with our local dealership! More
by The Kramers
Employees Worked With
Jason
January 20, 2016
Not very good. My girl friend and I purchase our jeep Cherokee two days apart last year. She's retired, I'm still working. Monday January 18, 2016 she call me and My girl friend and I purchase our jeep Cherokee two days apart last year. She's retired, I'm still working. Monday January 18, 2016 she call me and said she just finished getting her car oil changed. Since I was off I made it to your service department about 12:30pm. A young man approached me immediately. I told him I was there for my oil change he explained the prices, I asked if there were any coupon on line he suggested that I check it out. I did. I told him I had a recall also. He said that someone will get back with me I told him I had this card for a month and no one had called. At this time still no one has called. Now it's time for me to check out. The young man could not put in the coupon I found on line. He ask his supervisor to help him and he did. He was very rude when explaining the coupon to me. He need to learn communication skills. This is my first time I experienced a uncomfortable visit. More
by dmarshall
Employees Worked With
Can't remember their names.
January 20, 2016
Wonderful and easy! Kennon Beaird, Jaron, TJ, and Thomas were all super professional and made this purchase the best experience, EVER! We wanted a Jeep for so many reaso Kennon Beaird, Jaron, TJ, and Thomas were all super professional and made this purchase the best experience, EVER! We wanted a Jeep for so many reasons, especially the ease of towing behind our motorcoach, and found the perfect match with the help of Kennon and Jaron. TJ made the financial portion easy, and taught us about the Lifetime warranty offered, a no-brainer if you keep your vehicles like we do! And Thomas sat down to teach us about all the technological aspects of our Uconnect and navigation, etc. We had a super great experience and will refer family and friends to Kennon and this dealership! More
by Skunkydo
Employees Worked With
Kennon Beaird, Jaron, TJ, & Thomas
January 11, 2016
Made Things Right There was an issue that was corrected by the dealer. David Channel was excellent. He took control of the situation, and was proactive every step of th There was an issue that was corrected by the dealer. David Channel was excellent. He took control of the situation, and was proactive every step of the way. We are happily in a brand new 2016 Jeep Cherokee Lattitude 4x4. We couldn't be happier. More
by Nephalem
Employees Worked With
David Channell, T.J.
