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Chapman Chrysler Jeep
Henderson, NV
844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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844 Reviews of Chapman Chrysler Jeep
January 09, 2016
Worst car buying experience ecer Did not receive what what promised. And nobody seems to care.. Buy you product and get out. Will not return calls or mail....Don't buy here. Did not receive what what promised. And nobody seems to care.. Buy you product and get out. Will not return calls or mail....Don't buy here. You will be sorry!! More
by Try gfy erz
Employees Worked With
Salesperson was OK. That's it.
January 08, 2016
Smarmy Typical Bate and Switch "Internet Pricing" Run away and don't look back!!! Even though the car we purchased was clearly listed as being $12,000 the price was increased by almost $2000 for a" R Run away and don't look back!!! Even though the car we purchased was clearly listed as being $12,000 the price was increased by almost $2000 for a" Re-Conditioning Fee". They clearly stated the car had had a 135 point inspection but on my test drive it was evident there was something wrong with the front end and the car needed detailing, inside and out. On my test drive there were floor matts in the car but the salesman took them out before we drove the car off the lot, and refused to give them back. 2 Days after buying the car we had to take it in for repair for the front end problem. We only received 1 lousy key for the car, when they finally did the detail it was crappy and the car still needed to be washed and waxed I don't even think they washed it! When we showed up for the appointment they had no record of the salesman ever making it! When we picked up our car the person in charge said they didn't have our key!! Really unprofessional on every level. More
by CarBuff
Employees Worked With
Nathan McCoy
January 06, 2016
at least this time nothing got ripped off. first visit had some stuff installed. I left the jeep overnight in the care of two service people.picked up and was happy till got home. Someone stole first visit had some stuff installed. I left the jeep overnight in the care of two service people.picked up and was happy till got home. Someone stole a very expensive knife from the center compartment of my jeep. I have been really upset. I did next appt. with Sam and am happy with his excellent cooperation and help. I will always go via him. Wish I had made a formal complaint but was happy with all other aspects of chapman dealership. guess I was to confident in past experiences there. More
by ryan
Employees Worked With
last visit and iitial visit: Sam
January 04, 2016
Corey Brewer-Great sales person Corey was extremely helpful in the purchase of our new Jeep Grand Cherokee. He was extremely knowledgeable about the car and was able to show us the Corey was extremely helpful in the purchase of our new Jeep Grand Cherokee. He was extremely knowledgeable about the car and was able to show us the difference between the various models of Jeeps. I feel we were treated very fairly in regards to the pricing of the car and the trade in value placed on our car. I would recommend Chapman to anyone. More
by VEGASMIKE
Employees Worked With
Corey Brewer
December 30, 2015
Service experience Sam at the service department was super helpful. He had the shuttle guy bring me home to get my wallet because I had to get a rent car and needed my d Sam at the service department was super helpful. He had the shuttle guy bring me home to get my wallet because I had to get a rent car and needed my drivers license. The shuttle guy which I don't not remember his name drove me home and to enterprise. Everything was done in a timely manner. I didn't have to sit around and wait. I truly appreciate it when people go above and beyond. More
by Honeyloven123
Employees Worked With
Sam and the shuttle driver
December 29, 2015
Great last minute service Made a visit late in the day on Dec 23rd for an oil change and to have a tire checked. Was taken care of quickly, and had a good overall inspection t Made a visit late in the day on Dec 23rd for an oil change and to have a tire checked. Was taken care of quickly, and had a good overall inspection that caught a couple other items I need to work on. Was in and out in less than 30 minutes on a late afternoon I was worried they wouldn't be open. Thanks More
by Jeffwetltd
Employees Worked With
Service staff
December 14, 2015
Short-notice checkup Over the years, I've taken a few vehicles in for service at Chapman Chrysler Jeep, both for problems and for routine scheduled maintenance. They might Over the years, I've taken a few vehicles in for service at Chapman Chrysler Jeep, both for problems and for routine scheduled maintenance. They might be the best service team in the business. Would highly recommend Vince and the gang there. Vince is great, and his team can be trusted. More
by BSpot
Employees Worked With
Vince Thompson
December 11, 2015
not thorough enough I took my car in because will slowing down it gets from 3rd gear to 2nd gear about 25 mph it would clunk. It wasn't a smooth transition. They said the I took my car in because will slowing down it gets from 3rd gear to 2nd gear about 25 mph it would clunk. It wasn't a smooth transition. They said they flashed the software or something and that should take care of it. Well yes kindof, did they take it for a ride. I don;t think so because now when I accelerate it cluncks , and Im going to have take it back again for them to look at it, WHY DIDN'T THEY LOOK AT IT WHEN THEY HAD IT FOR THREE DAYS. Also the say time I complained about a noise coming from the left front wheel area or somewhere around that area, when I came to pickup car they said they couldn't duplicate the noise. OK , as soon as I pulled out from the dealership, BAM THERE WAS THE NOISE . Turn down the radio or something you had the car for three days and thats the best you can do. VERY DISAPPOINTED More
by michman
Employees Worked With
don't know who looked at car
December 10, 2015
Purchasing a vehicle-excellent service by the salesperson From the time I entered the establishment I was given complete,courtesy during the entire transaction.The salesperson advised me of all the things I a From the time I entered the establishment I was given complete,courtesy during the entire transaction.The salesperson advised me of all the things I asked about-excellent service. More
by Brown,Dottie1
Employees Worked With
Aaron Ennis
December 10, 2015
Really Fast Service Because I called in ahead of Time when I arrived they had all of my paperwork ready. They are great and I would definitely refer that dealership to o Because I called in ahead of Time when I arrived they had all of my paperwork ready. They are great and I would definitely refer that dealership to others More
by scGirl77
Employees Worked With
tommy smith, Tony Orozo
