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Chapman Chrysler Jeep
Henderson, NV
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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847 Reviews of Chapman Chrysler Jeep
January 20, 2016
Not very good. My girl friend and I purchase our jeep Cherokee two days apart last year. She's retired, I'm still working. Monday January 18, 2016 she call me and My girl friend and I purchase our jeep Cherokee two days apart last year. She's retired, I'm still working. Monday January 18, 2016 she call me and said she just finished getting her car oil changed. Since I was off I made it to your service department about 12:30pm. A young man approached me immediately. I told him I was there for my oil change he explained the prices, I asked if there were any coupon on line he suggested that I check it out. I did. I told him I had a recall also. He said that someone will get back with me I told him I had this card for a month and no one had called. At this time still no one has called. Now it's time for me to check out. The young man could not put in the coupon I found on line. He ask his supervisor to help him and he did. He was very rude when explaining the coupon to me. He need to learn communication skills. This is my first time I experienced a uncomfortable visit. More
by dmarshall
Employees Worked With
Can't remember their names.
January 20, 2016
Wonderful and easy! Kennon Beaird, Jaron, TJ, and Thomas were all super professional and made this purchase the best experience, EVER! We wanted a Jeep for so many reaso Kennon Beaird, Jaron, TJ, and Thomas were all super professional and made this purchase the best experience, EVER! We wanted a Jeep for so many reasons, especially the ease of towing behind our motorcoach, and found the perfect match with the help of Kennon and Jaron. TJ made the financial portion easy, and taught us about the Lifetime warranty offered, a no-brainer if you keep your vehicles like we do! And Thomas sat down to teach us about all the technological aspects of our Uconnect and navigation, etc. We had a super great experience and will refer family and friends to Kennon and this dealership! More
by Skunkydo
Employees Worked With
Kennon Beaird, Jaron, TJ, & Thomas
January 11, 2016
Made Things Right There was an issue that was corrected by the dealer. David Channel was excellent. He took control of the situation, and was proactive every step of th There was an issue that was corrected by the dealer. David Channel was excellent. He took control of the situation, and was proactive every step of the way. We are happily in a brand new 2016 Jeep Cherokee Lattitude 4x4. We couldn't be happier. More
by Nephalem
Employees Worked With
David Channell, T.J.
January 09, 2016
Worst car buying experience ecer Did not receive what what promised. And nobody seems to care.. Buy you product and get out. Will not return calls or mail....Don't buy here. Did not receive what what promised. And nobody seems to care.. Buy you product and get out. Will not return calls or mail....Don't buy here. You will be sorry!! More
by Try gfy erz
Employees Worked With
Salesperson was OK. That's it.
January 08, 2016
Smarmy Typical Bate and Switch "Internet Pricing" Run away and don't look back!!! Even though the car we purchased was clearly listed as being $12,000 the price was increased by almost $2000 for a" R Run away and don't look back!!! Even though the car we purchased was clearly listed as being $12,000 the price was increased by almost $2000 for a" Re-Conditioning Fee". They clearly stated the car had had a 135 point inspection but on my test drive it was evident there was something wrong with the front end and the car needed detailing, inside and out. On my test drive there were floor matts in the car but the salesman took them out before we drove the car off the lot, and refused to give them back. 2 Days after buying the car we had to take it in for repair for the front end problem. We only received 1 lousy key for the car, when they finally did the detail it was crappy and the car still needed to be washed and waxed I don't even think they washed it! When we showed up for the appointment they had no record of the salesman ever making it! When we picked up our car the person in charge said they didn't have our key!! Really unprofessional on every level. More
by CarBuff
Employees Worked With
Nathan McCoy
January 06, 2016
at least this time nothing got ripped off. first visit had some stuff installed. I left the jeep overnight in the care of two service people.picked up and was happy till got home. Someone stole first visit had some stuff installed. I left the jeep overnight in the care of two service people.picked up and was happy till got home. Someone stole a very expensive knife from the center compartment of my jeep. I have been really upset. I did next appt. with Sam and am happy with his excellent cooperation and help. I will always go via him. Wish I had made a formal complaint but was happy with all other aspects of chapman dealership. guess I was to confident in past experiences there. More
by ryan
Employees Worked With
last visit and iitial visit: Sam
January 04, 2016
Corey Brewer-Great sales person Corey was extremely helpful in the purchase of our new Jeep Grand Cherokee. He was extremely knowledgeable about the car and was able to show us the Corey was extremely helpful in the purchase of our new Jeep Grand Cherokee. He was extremely knowledgeable about the car and was able to show us the difference between the various models of Jeeps. I feel we were treated very fairly in regards to the pricing of the car and the trade in value placed on our car. I would recommend Chapman to anyone. More
by VEGASMIKE
Employees Worked With
Corey Brewer
December 30, 2015
Service experience Sam at the service department was super helpful. He had the shuttle guy bring me home to get my wallet because I had to get a rent car and needed my d Sam at the service department was super helpful. He had the shuttle guy bring me home to get my wallet because I had to get a rent car and needed my drivers license. The shuttle guy which I don't not remember his name drove me home and to enterprise. Everything was done in a timely manner. I didn't have to sit around and wait. I truly appreciate it when people go above and beyond. More
by Honeyloven123
Employees Worked With
Sam and the shuttle driver
December 29, 2015
Great last minute service Made a visit late in the day on Dec 23rd for an oil change and to have a tire checked. Was taken care of quickly, and had a good overall inspection t Made a visit late in the day on Dec 23rd for an oil change and to have a tire checked. Was taken care of quickly, and had a good overall inspection that caught a couple other items I need to work on. Was in and out in less than 30 minutes on a late afternoon I was worried they wouldn't be open. Thanks More
by Jeffwetltd
Employees Worked With
Service staff
December 14, 2015
Short-notice checkup Over the years, I've taken a few vehicles in for service at Chapman Chrysler Jeep, both for problems and for routine scheduled maintenance. They might Over the years, I've taken a few vehicles in for service at Chapman Chrysler Jeep, both for problems and for routine scheduled maintenance. They might be the best service team in the business. Would highly recommend Vince and the gang there. Vince is great, and his team can be trusted. More
by BSpot
Employees Worked With
Vince Thompson
