Chapman Chrysler Jeep

not thorough enough I took my car in because will slowing down it gets from 3rd gear to 2nd gear about 25 mph it would clunk. It wasn't a smooth transition. They said the I took my car in because will slowing down it gets from 3rd gear to 2nd gear about 25 mph it would clunk. It wasn't a smooth transition. They said they flashed the software or something and that should take care of it. Well yes kindof, did they take it for a ride. I don;t think so because now when I accelerate it cluncks , and Im going to have take it back again for them to look at it, WHY DIDN'T THEY LOOK AT IT WHEN THEY HAD IT FOR THREE DAYS. Also the say time I complained about a noise coming from the left front wheel area or somewhere around that area, when I came to pickup car they said they couldn't duplicate the noise. OK , as soon as I pulled out from the dealership, BAM THERE WAS THE NOISE . Turn down the radio or something you had the car for three days and thats the best you can do. VERY DISAPPOINTED More

Purchasing a vehicle-excellent service by the salesperson From the time I entered the establishment I was given complete,courtesy during the entire transaction.The salesperson advised me of all the things I a From the time I entered the establishment I was given complete,courtesy during the entire transaction.The salesperson advised me of all the things I asked about-excellent service. More

Really Fast Service Because I called in ahead of Time when I arrived they had all of my paperwork ready. They are great and I would definitely refer that dealership to o Because I called in ahead of Time when I arrived they had all of my paperwork ready. They are great and I would definitely refer that dealership to others More

Quick and easy! I recently was in the market for a used car, and I contacted Pedro Fernandez a salesman out Chapmans Warm springs lot. I had previously worked with Pe I recently was in the market for a used car, and I contacted Pedro Fernandez a salesman out Chapmans Warm springs lot. I had previously worked with Pedro on other adventures so he knew what I needed and did not try and force a vehicle down my throat like some sales people do, even when its not what you want or need. After finding the car that met all my requirements i.e. yr, mileage, condition, and lastly price, the entire process took a little under two hours, from beginning handshake to end handshake! More

Broken Promises We were directed to Chapman through a referral from USAA. Internet Manager Thomas Moore was our contact person. At the beginning everything went smoot We were directed to Chapman through a referral from USAA. Internet Manager Thomas Moore was our contact person. At the beginning everything went smooth until we put down our 50% deposit and then things quickly turned. The vehicle was not delivered on the promised date which was a huge problem since we drove over 150 miles from our Arizona home to be told "there was a problem" Then again delivery was delayed with no real reason other then it slipped through the cracks. The final straw came when we were again assured that promised equipment would be second day shipped and now 4 four days later we are still waiting. Without a doubt the worst new car buying experience ever. Basic lack of communications a major factor. Bruce Higgins, Lake Havasu City, Az. More

bought new Renegade. love it. Went on black Friday to look at the renegade. Found the one I liked. Took for test drive and fell in love. Told Marco my salesman that I didn't want t Went on black Friday to look at the renegade. Found the one I liked. Took for test drive and fell in love. Told Marco my salesman that I didn't want to run around getting price. I told him my limit and he got it to me first time. Didn't want to haggle. Looked good to me. Drove home in my new car. Marco you were great! More

Ignition recall experience Firstly, my service technician, Virgil, was very good in scheduling my appointment, follow-up, and explaining to me (someone who no interest in cars o Firstly, my service technician, Virgil, was very good in scheduling my appointment, follow-up, and explaining to me (someone who no interest in cars other than to get me from A to B) the technician's analysis of my issues. I returned our 2009 Chrysler Town and Country van for an ignition recall. Not sure what the issue was but we had the ignition unit replaced and received two new fobs. All was well from the beginning. Since the recall, about two months, when I insert the new fob into the ignition, I sometime get no response, as if my battery were dead. If I fuss with the fob, the van will start. This happens several times a week but I am able to start the van each time. I am concerned it might be a safety issue when my wife is driving and she is alone and not familiar with the go-around. After I returned the van to the dealership for an analysis, the tech says that I am in need of some type of switch in the transmission (estimated to be $1200.00) repair. I chose not to have the work done because: we do not have the budget and I am not convinced that is the solution. My argument to Virgil, who was great, is that I had no such issues before the recall and now the issue exists. I have to believe this is more than a coincidence. Another issue since the recall is that my alarm system randomly goes off while the car is parked. It has happened twice and my only solution is to disconnect the battery cable so the system resets. This fix ix certainly out of range of anything my wife can deal with if she were alone. This technician explained that the random alarm and the recall not related just coincidental. Again, we never had the problem before the recall. I am happy with the dealership in general when doing maintenance that I request but I would rate their problem solving capabilities as poor, in my particular case. I, of course, only speak of our experiences. Dan S. More

Rip off for maintenance/service Too expensive!! Ripped off. Avoid the dealership if you need anything done (except for recalls, etc.) I was even told something was complimentary Too expensive!! Ripped off. Avoid the dealership if you need anything done (except for recalls, etc.) I was even told something was complimentary and was charged $89.99 and they did not want to look into it further. So done, I could get 2 years of inspection/emissions and some oil changes/tire rotations anywhere else. More

Good Service I bought my car from this dealership. The salesmen were friendly, the deal was good, everyone was very accommodating. My car was recalled twice, the s I bought my car from this dealership. The salesmen were friendly, the deal was good, everyone was very accommodating. My car was recalled twice, the service was excellent and I've never had a problem with the car. This dealership makes everything easy and provide a shuttle service or a free rental car if they have to keep your car over night. I've heard from customers from other Chrysler dealerships who drive to Henderson for service because they say it's so much better here. It's a long ride for me too but I will continue to come here because the service is excellent. More

Service department oil change It was time for an oil change on my new Chrysler 200 in my oil change for my 1500 Dodge ram they did a great job you need to give me in the waiting r It was time for an oil change on my new Chrysler 200 in my oil change for my 1500 Dodge ram they did a great job you need to give me in the waiting room in a got everything done in a timely manner thank you very much for the service department More