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Chapman Chrysler Jeep

Henderson, NV

4.1
844 Reviews

930 Auto Show Drive

Henderson, NV

89014

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844 Reviews of Chapman Chrysler Jeep

June 07, 2021

We went home with a brand new Grand Cherokee this past weekend. Rick has been great the entire time. He throughly explained the vehicle, as well as a few others we were interested in. Rick always made tim More

by jazminenelson29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Fiumara
Jun 09, 2021 -

Chapman Chrysler Jeep responded

Thank you for sharing your story with us, jazminenelson29! We understand that customers are already experiencing stress when purchasing a new vehicle. Therefore, we want to provide a stress and pressure-free environment along with great customer service! We are excited to hear that we were able to meet that mark with you! - Your Friends at Chapman Chrysler Jeep

June 07, 2021

DO NOT have them perform any after market work on your vehicle. Delay after delay and they do not return the original parts back to you, which is against the law! 2 months since i purchased the 2021 Rubic More

by JAPankowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gus Hoppel
May 09, 2021

I feel like this dealership pays no attention to what the customer is asking for. Even when you send them the official build sheet from manufacturer, they messed it up. What waste of time. Just my personal e More

by R.H
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Haben Habte
May 26, 2021 -

Chapman Chrysler Jeep responded

R.H Thanks for the review and let us know what we can do better. Feedback like this is so important for a business to hear and to learn from. Unfortunately, we don’t know which order was yours and what went wrong so if get some time please call me and fill me in on the details. Ryan Payne General Manager Chapman Chrysler Jeep 702-558-3046

April 25, 2021

Vince Thompson is a very good service writer. Vince diagnosed, and repaired my passenger side sliding that would not lock. He also changed the engine oil and flushed the power steering fluid. I was ver More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Thompson
Apr 27, 2021 -

Chapman Chrysler Jeep responded

Thank you for taking the time to write a review and mentioning Vince. Vince is incredible, you're right! We are delighted to have him on board! - Your Friends at Chapman Chrysler Jeep

April 16, 2021

These people took my money and disappeared. I bought a $40k car, then had my emails/calls ignored, leading to missing DMV paperwork, still unresolved. More

by Pkrossier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Donnelly, Hans Hanson
March 21, 2021

AC not working 3 years in a row .First time under warranty, 2nd time 1500.00 and 3rd time wanted 1500.00 again. NO WAY. Family (in-laws included) bought 4 cars there the last 6 years. Good byre Chapm More

by merkel101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know their names
Apr 06, 2021 -

Chapman Chrysler Jeep responded

Merkel101, We are sorry to hear that you are having air conditioning issues for the third year in a row. We would appreciate the opportunity to diagnose the cause of failure (at no charge) and if necessary, work with Stellantis engineering on resolving the problem. Please reach out to me personally as soon as possible so that we can help. Best regards, Gus Hoppel Service Manager Chapman Chrysler Jeep 930 Auto Show Dr. Henderson, NV 89014 702-558-3016 office 702-558-3063 facsimile

March 16, 2021

Sean Brands was amazing to work with. Gave me the best experience car shopping I have ever received and made things fast, which was very important to me. I was in and out within an hour having done everyt More

by Johnissandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Brands
Mar 17, 2021 -

Chapman Chrysler Jeep responded

Thanks for leaving a review, and mentioning Sean. You're right, Sean always going above and beyond. We'll be sure to share your praises with him. - Your Friends at Chapman Chrysler Jeep

March 12, 2021

I've used this service department 3 times and I've been highly impressed with each service rep I've used, Jeremy, Anthony, and Melissa. I like that they listen to what I'm explaining, ask questions without More

by Tarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Virgil Dody
Mar 15, 2021 -

Chapman Chrysler Jeep responded

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. - Your Friends at Chapman Chrysler Jeep

February 14, 2021

Absolutely great service Jeremy Novoa and Anthony Canlobo were awesome. Were from out of town and I would recommend this dealership to everyone. We know great service when we see it and are on the receiving More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Novoa and Anthony Canlobo
Mar 15, 2021 -

Chapman Chrysler Jeep responded

Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again. - Your Friends at Chapman Chrysler Jeep

February 03, 2021

I were so up set from a prior bad experience with the Chevrolet car dealership across the street. I decided to go to Chapman. Brent became my salesperson. He sincerely cares, sympathize with my experienc More

by Reda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Sharp
Feb 04, 2021 -

Chapman Chrysler Jeep responded

Thank you for sharing your story with us! We understand that customers are already experiencing stress when purchasing a new vehicle. Therefore, we want to provide a stress and pressure-free environment along with great customer service! We are excited to hear that we were able to meet that mark with you! - Your Friends at Chapman Chrysler Jeep

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