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Chapman Chrysler Jeep
Henderson, NV
844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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844 Reviews of Chapman Chrysler Jeep
May 19, 2014
Recommendation: Virgil Dody I would like to recommend Virgil Dody as "Employee of the Year," or for a similar award. I have a 2008 Jeep Grand Cherokee SRT 8 and, as a widow, I ha I would like to recommend Virgil Dody as "Employee of the Year," or for a similar award. I have a 2008 Jeep Grand Cherokee SRT 8 and, as a widow, I have always been able to depend on Virgil (who was the Service Advisor that always helped my late husband) to help me keep this special vehicle on the road! He has given me advice when I was out of town and had a problem-with a broken radiator hose- it turned out. He has given me notice prior to when my brakes were going to need replacing, so that I could plan for the expense. He has helped me make decisions about whether I should have my Jeep towed to the dealership or if I should drive it. He has over seen the 30,000 mile services, and the recommended oil changes. He has always given me sound advice. I have been fortunate to have Virgil as my Service Advisor, and am grateful for all of the friendly, capable staff at Chapman Chrysler-Jeep More
by kwesson
Employees Worked With
Virgil Dody, Service Advisor
May 12, 2014
Great experience Bought a new jeep this last weekend! Jaron was fantastic, very knowledgeable and easy to work with. I would definitely recommend this dealership for p Bought a new jeep this last weekend! Jaron was fantastic, very knowledgeable and easy to work with. I would definitely recommend this dealership for people looking for a new vehicle! thanks guys! More
by jovozx12
Employees Worked With
Jaron
May 02, 2014
Great Tom did everything to find the Jeep i wanted and he did. I was a pleasure working with him... I would recommend him to all buyers... He even worked on Tom did everything to find the Jeep i wanted and he did. I was a pleasure working with him... I would recommend him to all buyers... He even worked on his day off to help and made the buying experience a fun time.. Thanks Mr. Moore Jim More
by jgmjr
Employees Worked With
Tom Moore
April 20, 2014
Katherine Tompkins Pleasure to work with. Had my water pump and thermostat replaced and oil change. Great service work was completed it a timely manner. Would use them a Pleasure to work with. Had my water pump and thermostat replaced and oil change. Great service work was completed it a timely manner. Would use them again, we are from out of town. More
by ktompkins54
Employees Worked With
Roy Roderiques
April 18, 2014
Best salesman and a unique vehicle I recommend anyone who is skiddish of dealerships to come to Chapman Chrysler Jeep and ASK FOR TIM, also known as "Tiny." He treats you as if he was i I recommend anyone who is skiddish of dealerships to come to Chapman Chrysler Jeep and ASK FOR TIM, also known as "Tiny." He treats you as if he was in your shoes. He's a straight up person. No sugar coating xxxxxxxx. No pushiness. We were allowed to test drive a $40,000 limited edition vehicle without being pre-approved first. Previously, we had gone to a different Dodge dealership that required pre-approval before test driving a similar vehicle that was in their showroom. It's a lot easier to trust a dealership when they trust you first! We are very happy with our purchase. Our 2012 Dodge Challenger SRT8 Yellow Jacket 392 was a limited edition line (and was only made in 2012). Chapman was the only one selling this at this current time and the only other one out there in a 300 mi. radius was all the way in TX. Chapman's asking price was a little less than the one in TX. The price wasn't really much more than a regular SRT8 Challenger. Car was in perfect condition. At the final paperwork processing, we received the best interest rate than the quotes we received at other dealers. More
by Sting392
Employees Worked With
Tim "Tiny" Uher
April 05, 2014
Refreshing Have been a customer here for 3 years with good service. This time I give 5 stars throughout! Just a great experience all the way to driving away. I w Have been a customer here for 3 years with good service. This time I give 5 stars throughout! Just a great experience all the way to driving away. I will definitely shop here when I need another vehicle. You know Service means just about as much as the sale. You can get a decent deal anywhere when you buy. Seldom get Service to match! More
by danszns
Employees Worked With
Virgil Doty
March 07, 2014
The driver's side heated seat and lumbar stopped working in December 2013. After the initial service it worked intermittently. Here we are in March 2014 and after numerous trips (35 miles R/T) th working in December 2013. After the initial service it worked intermittently. Here we are in March 2014 and after numerous trips (35 miles R/T) the latest is that the seat heats up but not the back (lumbar) and yet another part had to be ordered from Detroit and will take another week to arrive. Over the past two and one half months we were told the wrong part was ordered, wrong part delivered, unable to figure out problem and had to call Chrysler for consult (time difference). After leaving the dealership this last visit found that the back of the driver's seat was not replaced and was laying on the backseat. More
by cishibashi
Employees Worked With
Vince Thompson
February 25, 2014
I have never been so displeased with a company. They lack integrity, at every level, and honesty is a must for any business! Too bad that when you take concerns to a higher level, they just do not seem to ca integrity, at every level, and honesty is a must for any business! Too bad that when you take concerns to a higher level, they just do not seem to care, which means this company will never strive to be better. This dealership is the prime reason you should always buy private! More
by Dbrockett
Employees Worked With
Jenkins and Ennis
February 04, 2014
Well I have to admit that the 1 person that I did talk to was nice but very spacy. Was inquiring about a Jeep and about trading in my car and the person that they would get back to me in 2 days and they neve was nice but very spacy. Was inquiring about a Jeep and about trading in my car and the person that they would get back to me in 2 days and they never did. Obviously they did not want to sell a car very bad or they just don't care how they treat their customers. Sad part is he is the Internet Sales Manager! Even the "general manager" doesn't return emails. Kind of funny sends a private message please contact me and then doesn't reply when i reply to him. More
by Switzer89
Employees Worked With
Jaron Davis
January 26, 2014
I mistakenly assumed, because Chapman Chrysler/Jeep is a I mistakenly assumed, because Chapman Chrysler/Jeep is a very large dealership and backed up by the Chrysler Corporation, that they would not sel I mistakenly assumed, because Chapman Chrysler/Jeep is a very large dealership and backed up by the Chrysler Corporation, that they would not sell a rattle trap piece of junk to an unwitting customer such as I. As I said, I was mistaken. The vehicle I purchased from them is a 2006 Dodge Dakota. It was missing a seat bag component from the dashboard, and there is a dent in the right quarterpanel, these conditions were obvious and I agreed to buy the truck with these conditions. On the short test drive, I noticed a vibration at about 40 miles per hour. The salesman assured me it was probably the jumpseat in the back, and nothing to worry about, he also assured me the missing seatbag component was on order and would be replaced, which it was. After purchasing the truck, it became obvious that the vibration was more serious than a jump seat rattleling. I took the truck to a reputable garage and they determined the vibration is due to a worn driveshaft bearing, a very expensive repair. In addition to this, after becoming more familiar with the truck, I discovered the parking brake release handle was missing, as well as the handle to open the center console compartment. Small items for sure, but items that should have been corrected prior to offering the vehicle for sale, or at the very least, pointed out to the prospective customer. I wrote two letters to the manager of Chapman Chrysler/Jeep voicing my concern regarding my dissapointment with their sales technique. He didn't bother to acknowlege either of them. I will not encourge anyone to do business with this company, or at least, encourge them to inspect the vehicle very closely. Alfred Roberts 3510 Odlum Point Lane Nort Las Vegas, NV 89032 More
by alfredroberts
Employees Worked With
J. Davis and Gary Brewer
