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Chapman Ford Lancaster
Lancaster, PA
1,131 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,131 reviews
August 15, 2018
Convenient and great The salesman, Tony, was very helpful and knowledgeable about the vehicle I wanted to purchase. He kept me updated throughout the entire process to i The salesman, Tony, was very helpful and knowledgeable about the vehicle I wanted to purchase. He kept me updated throughout the entire process to il include sending me pictures of the truck once it arrived at the dealership and when the bed liner was installed. More
by dissmiss
Employees Worked With
Tony Torres
August 14, 2018
2018 Ford Fusion Chapman Ford is the best! Salesman Tony Torres is the best! Tony was very instrumental in my decision to get my new car.Very friendly and personal,v Chapman Ford is the best! Salesman Tony Torres is the best! Tony was very instrumental in my decision to get my new car.Very friendly and personal,very knowledgeable about the car.Answered all my I questions without any hesitation. I will only deal with Chapman Ford in E.Petersburg,Pa.on the Manhiem pike! More
by Aweems
Employees Worked With
Tony Torres
August 14, 2018
Had a great sales rep! Had a great experience! Easy transfer of a leased car to a new one! Katie made the transition painless and her team helped along the way! Had a great experience! Easy transfer of a leased car to a new one! Katie made the transition painless and her team helped along the way! More
by Bigdruss40
Employees Worked With
Katie Russell
August 06, 2018
Great to deal with. I would recommend Chapman Ford to anyone looking for a vehicle.Sales people are great,not aggressive like most.Katie Russell was a pleasure to meet a I would recommend Chapman Ford to anyone looking for a vehicle.Sales people are great,not aggressive like most.Katie Russell was a pleasure to meet and deal with,she was like a friend i've known for years, which made the sale much easier.Very satisfied with my toyota (taco).Thanks again Katie for a pleasurable experience.Tom. More
by steel ma
June 30, 2018
Best salesman around! My Fiancé and I purchased a 2017 F-150 from Mike Mumma and it was a fantastic experience. Best salesman around, will definitely be purchasing our futu My Fiancé and I purchased a 2017 F-150 from Mike Mumma and it was a fantastic experience. Best salesman around, will definitely be purchasing our future vehicles from him. More
by Audrey0419
Employees Worked With
June 29, 2018
Happy with our experience at Chapman Ford Lancaster My husband and I came in to purchase a used Mazda CX5. Mike Mumma came out to greet us in the lot while we were looking around. He was very welcomin My husband and I came in to purchase a used Mazda CX5. Mike Mumma came out to greet us in the lot while we were looking around. He was very welcoming and knowledgeable about the cars on the lot. We felt like Mike was working for us rather then the Company and this is what made us purchase the vehicle from Chapman. The follow up has been great and we are extremely happy with the whole process and would buy a car from Mike again! More
by Jenner367
Employees Worked With
June 29, 2018
Fast and friendly I purchased a 2013 Ford Fusion from mike Mumma. It was a great experience and would definitely buy a vehicle from him in the future! I purchased a 2013 Ford Fusion from mike Mumma. It was a great experience and would definitely buy a vehicle from him in the future! More
by Longchris23
Employees Worked With
June 29, 2018
Found the perfect car for a college student My experience at chapman Ford was awesome. Upon my first arrival there I was simply looking around the lot for a car that would replace my dying '06 M My experience at chapman Ford was awesome. Upon my first arrival there I was simply looking around the lot for a car that would replace my dying '06 Mitsubishi Outlander. A sales rep Mike Tufano approached me as I drove around and asked if he could be of any help. I explained to him what I was looking for and within minutes I was test driving a 2012 Ford Escape. It was the perfect fit for my driving needs and I was more than pleased with Mike's help in the process. He was very accommodating throughout the process, bringing the car to their Columbia location so I could compare it side-by-side with a similar vehicle, rescheduling our appointments without a problem, and overall being very personable and friendly throughout. Would definitely recommend this dealership and Mike to anyone of my friends or family! More
by JProl408
June 28, 2018
Hassle free buying experience Everyone I met was helpful and understanding and they were straightforward as well. I was a little indecisive at first and they helped me make up my m Everyone I met was helpful and understanding and they were straightforward as well. I was a little indecisive at first and they helped me make up my mind and get what I wanted More
by Ekuklentz
Employees Worked With
ZACH HARPIN
June 27, 2018
Great experience at Chapman Tony, Did a wonderful job with helping me find a new truck. He exceeded my expectations with going above and beyond what I could have wished for. Appr Tony, Did a wonderful job with helping me find a new truck. He exceeded my expectations with going above and beyond what I could have wished for. Appreciate it Tony. Keep up the good work. More
by Ford guy
Employees Worked With
Tony Torres
