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Chapman Ford Lancaster
Lancaster, PA
1,091 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,091 reviews
February 12, 2018
The best car buying experience This was the smoothest car buying experience I’ve ever had. Morgan set up the appointment for me with Jared. I let her know what I was interested in, This was the smoothest car buying experience I’ve ever had. Morgan set up the appointment for me with Jared. I let her know what I was interested in, she followed up with me, and answered a lot of my questions. Jared had the vehicles I was interested in ready to go the day of the appointment. The pricing was transparent, no going back and forth. He went above and beyond in customer service, and dealt with our trade in as well. We will definitely be back to work with him in the future. I absolutely love my new car! More
by PattyK
February 10, 2018
Excellent experience!!! From start to finish this was a very good experience. Tony helped me find the exact truck I was looking for and had it on the lot in 1 day. Tony was v From start to finish this was a very good experience. Tony helped me find the exact truck I was looking for and had it on the lot in 1 day. Tony was very professional and made this experience go smooth and fast. I highly recommend purchasing you vehicle from Chapman!!! More
by Kkilby
Employees Worked With
Tony Torres
February 09, 2018
Long Term Professional Relationship! I have purchased vehicles from Scott for over 25 years. My 3 children have acquired vehicles through him in the last couple of years as well. I would I have purchased vehicles from Scott for over 25 years. My 3 children have acquired vehicles through him in the last couple of years as well. I would highly recommend him if you are looking to buy a new or pre-owned vehicle. Along with being a good communicator, he keeps the process very simplistic and makes the car buying experience stress-free. He is a true professional! More
by Scott B
Employees Worked With
Scott Greiner
February 07, 2018
Very Happy Person I was s o surprised to come into a dealership and feel no sales pressure and where I felt like I could make my decision on what I wanted in a car Tony I was s o surprised to come into a dealership and feel no sales pressure and where I felt like I could make my decision on what I wanted in a car Tony gave us that opportunity with no pressure More
by Umbel
Employees Worked With
Other Employees :
Tom Evans, Kelly Green, Morgan Benjamin, Tony Torres
January 30, 2018
What can I say Scott has sold my family and friends multiple vehicles as well as the sole individual I would refer anyone to in a car buying situation. Scott goes a Scott has sold my family and friends multiple vehicles as well as the sole individual I would refer anyone to in a car buying situation. Scott goes above and beyond the call of duty with a no pressure attitude and very respectful. He makes the whole process easy going, fun, and friendly unlike the salesmen myths you may hear about. Must run in his blood because his family is in similar occupation I'm various industries and they treat people with the same respect. If you're looking for a great car buying experience Scott Greiner is 2nd to none and look forward to our next experience with him. More
by SBX216
Employees Worked With
Scott Greiner
January 30, 2018
Very smooth transaction I have bought many many vehicles and Mike mumma helped make this purchase one the easiest that i have had so far. Will definitely be a returning custo I have bought many many vehicles and Mike mumma helped make this purchase one the easiest that i have had so far. Will definitely be a returning customer! Thank you More
by Newraptorowner
Employees Worked With
January 28, 2018
Very helpful, and very nice My salesman Tony Torres was a great guy . He helped me find the truck I wanted and gave options for wahtbis going to be better for me My salesman Tony Torres was a great guy . He helped me find the truck I wanted and gave options for wahtbis going to be better for me More
by Messi10
Employees Worked With
Tony Torres
January 27, 2018
New vehicle purchase My wife and I purchased three new Fords from Scott and Chapman Ford. He’s always done everything to make sure we were very happy with our experience. My wife and I purchased three new Fords from Scott and Chapman Ford. He’s always done everything to make sure we were very happy with our experience. I would definitely recommend Scott and Chapman Ford for any vehicle purchase. More
by DougL
January 27, 2018
Great buying experience I have bought at least 8 vehicles from Scott over the years and have recommended him to friends. He has always been a great help, with anything I need I have bought at least 8 vehicles from Scott over the years and have recommended him to friends. He has always been a great help, with anything I need. I can’t imagine buying from anyone else. More
by Bill Helman
Employees Worked With
Scott Greiner
January 27, 2018
Awesome experience! Mike was super helpful throughout the entire process. He found us exactly what we were looking for. The whole process was fast and efficient. Overall Mike was super helpful throughout the entire process. He found us exactly what we were looking for. The whole process was fast and efficient. Overall an awesome experience! More
by Bigtrite2006
Employees Worked With
