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Chapman Ford Lancaster
Lancaster, PA
1,131 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,131 reviews
March 28, 2018
Salesman Mike Mumma Mike Mumma was amazingly quick at finding me exactly what I wanted! I told him what I wanted in my Jeep and he delivered within a few days! The price Mike Mumma was amazingly quick at finding me exactly what I wanted! I told him what I wanted in my Jeep and he delivered within a few days! The price was perfect too!! More
by Kg53
Employees Worked With
March 24, 2018
Excellent Customer Service - 1st Greeting to Final Handshake Mike was incredible to deal with throughout our entire car purchasing experience. If you want someone who is real and genuine and truly takes pride in Mike was incredible to deal with throughout our entire car purchasing experience. If you want someone who is real and genuine and truly takes pride in what he does then Mike is your guy. He repeated followed up with us on any questions/concerns that we had and did not play games. Come to Chapman Ford of Lancaster if you want to be treated like you matter and not just like the next sale. More
by Nathanielsmith10
Employees Worked With
March 23, 2018
Easy and fast experience! The sales team at Chapman Ford of Lancaster was incredible from the test drive all the way to explaining the price break down. The finance managers we The sales team at Chapman Ford of Lancaster was incredible from the test drive all the way to explaining the price break down. The finance managers were incredibly helpful explaining the warranties to us and what our options were as brand new mustang owners. I cannot rave enough about the customer service level of Chapman Ford! It was 5- star service all around. I will definitely give them my business again in our next car purchase!! More
by Victoriasmith
Employees Worked With
March 17, 2018
Great experience I couldn't afford what I originally wanted but I found a great car I could afford an had an enjoyable buying experience. Would definitely recommend ot I couldn't afford what I originally wanted but I found a great car I could afford an had an enjoyable buying experience. Would definitely recommend others to check it out! More
by Daniel Mentzer
Employees Worked With
Tony Torres
March 09, 2018
No stress 😊 Had a wonderful experience with Mike Mumma 😊 This is the first car I’ve ever financed and he made me feel at ease and thoroughly explained everything Had a wonderful experience with Mike Mumma 😊 This is the first car I’ve ever financed and he made me feel at ease and thoroughly explained everything to me. This is the perfect vehicle for me. I was really stressed about buying a car, thank you so much for making this experience easy and enjoyable!!!!! I will definitely be back when I’m ready to upgrade 😊 More
by Kandy1170
March 03, 2018
Great help from all very friendly environment Everyone was friensly, helpful. The sales rep was great. Was able to going over paperwork piece with questions if any. Was given a chance to drive my Everyone was friensly, helpful. The sales rep was great. Was able to going over paperwork piece with questions if any. Was given a chance to drive my car to see if I like it. More
by arhacc
Employees Worked With
Luis Rodriguez
February 28, 2018
Dropped Ball Morgan was great about getting us the truck we wanted to look at and Tony was friendly and helpful. Thank you, guys, for your help. Morgan was great about getting us the truck we wanted to look at and Tony was friendly and helpful. Thank you, guys, for your help. More
by Frickstick
Employees Worked With
Morgan Benjamin, Tony Torres
February 27, 2018
Unforgettable & amazing AS SOON AS I WALKED IN. Tony was so helpful once I walked in the door. Very patient and detailed towards all my questions helped out to the max!! Never seen such an awesome s Tony was so helpful once I walked in the door. Very patient and detailed towards all my questions helped out to the max!! Never seen such an awesome sales consultant. Will definitely recommend him to all my friends and family members who might want a car. More
by NiaVega
Employees Worked With
Becca Bryan was also very kind and helpful , Becca Bryan, Tony Torres
February 27, 2018
100% Trustworthy~100% Reliable~10☆'s Why 10?'s? Chapman Ford deserves it! From the time I arrived, every employee who passed me spoke and smiled! My salesman, Jared Meshey is a 10? guy! Why 10?'s? Chapman Ford deserves it! From the time I arrived, every employee who passed me spoke and smiled! My salesman, Jared Meshey is a 10? guy! He has patience beyond belief! He needed it with me! I trust Jared. He is honest, caring and has an awesome personality. He made me feel like I was a family member wanting to buy a car. Jared is thorough. He stood outside the car that I decided to purchase, in windy snow, explaining info to me before he got inside the vehicle with me to explain every button, lever and object. He made sure I understood everything before I drove home. I love my 2014 Ford Escape Titanium! The ride is smooth and not noisy. It has plenty of seating room and lots of cargo space. Chapman Ford has existed for many years. Now you know why! The next time that I want a vehicle, Chapman Ford will see me again! If I was reading this, a 10? dealership would be good enough for me! More
by Pat McCauley
February 15, 2018
Friendly salesman! Bought a used Ford certified vehicle. Great experience, salesman was informative, helpful, friendly, and no pressure! When we picked up vehicle, Mike Bought a used Ford certified vehicle. Great experience, salesman was informative, helpful, friendly, and no pressure! When we picked up vehicle, Mike was very patient explaining to us how things work in the vehicle. More
by Carhappy
Employees Worked With
