Chapman Ford Lancaster

After searching and searching for a car for I fially Found A beautiful CPO Red 2012 Ford Focus and fell in LOVE! I emailed Chapman Ford that night and they got back to me the next morning....Now I had n Found A beautiful CPO Red 2012 Ford Focus and fell in LOVE! I emailed Chapman Ford that night and they got back to me the next morning....Now I had never bought a car from a dealership (and told myself I never would) But after being helped by the nicest gentleman (Keith), I would deffinately buy another from them for my next car! everything went very smooth and my mind was set. I drove home in my new car! I've had it for a couple months now and he has still been nothing but helpful and makes sure I am still enjoying my car.. Thank you Keith and all the other guys who were som helpful there! More

I would recommend Chapman Ford in East Pete to everyone! Thanks to Keith, it was a pleasant experience. He was upfront from the start and listened to all my "wants". He located a car that was exactly what I Thanks to Keith, it was a pleasant experience. He was upfront from the start and listened to all my "wants". He located a car that was exactly what I wanted and worked with my budget. I love my car ! More

Keith is an awesome person to work with. His sales style is to let the customer think for themselves. Other sales consultants at other dealers pounced on me but Keith asked me what I wanted, pointed me in t is to let the customer think for themselves. Other sales consultants at other dealers pounced on me but Keith asked me what I wanted, pointed me in the right direction, and I made my purchase. To this day, he helps me when I stop by. Great guy and a great dealership. More

Keith was outstanding to work with. He was patient and understanding through our journey of buying a car! He even came in on his day off, that is dedication!! I will buy from Chapman again just to be able understanding through our journey of buying a car! He even came in on his day off, that is dedication!! I will buy from Chapman again just to be able to work with Keith!! Thanks for the great experience! More

Found a vehicle on the internet at Chapman Ford in Lancaster. When we got there it had already been sold, but they helped me find exactly what I wanted. I purchased a vehicle there and got a great d Lancaster. When we got there it had already been sold, but they helped me find exactly what I wanted. I purchased a vehicle there and got a great deal. My salesman Keith was very helpful and knowledgable, not pushy whatsoever. Overall my buying experience was great, I would recommend to anybody and I plan to return in the future. More

your dealership for service incentivities is slipping. Other dealership offer free car wash after service is performed, customer service coupons for oil changes, tire rotation, etc. In addition your charg Other dealership offer free car wash after service is performed, customer service coupons for oil changes, tire rotation, etc. In addition your charges are not acceptable. For example I had service performed the week of 7/9 a line item oil and filter change cost was $43.50 this in unacceptable. More

An absolute nightmarish circus. Salesman acted as if I had already bought the vehicle before even test driving. The pressure to buy brought out every possible "old" dealer trick in the book. I had already bought the vehicle before even test driving. The pressure to buy brought out every possible "old" dealer trick in the book. It was as if I was three years old and could be treated thusly. Low balled the trade by over $1000 under the next highest dealer. Had to ask three times for my keys so I could leave the dealership. Felt as if I was being personally attacked and demeaned for not purchasing immediately. They were doing ME a favor by offering this rediculous deal. Went to HA Boyd in Lebanon and found a MUCH nicer vehicle for a lower price and OUTSTANDING salesmanship with NO pressure and a two year certified warranty. I'd travel to Manheim or Hershey before shopping again at Chapman. More

I purchased a used Jeep Wrangler from them. Several days after the $6000 purchase I discovered several issues with the vehicle. The only item they were willing to fix was to charge the AC unit. The oil an after the $6000 purchase I discovered several issues with the vehicle. The only item they were willing to fix was to charge the AC unit. The oil and transmission leak I was told you only paid $6000 for the car and it was as is. Only a year earlier I purchased a new Focus. I would say stay away from them. They do not stand behind their used car sales! Ford lost a future customer................. More