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Chapman Ford Lancaster
Lancaster, PA
1,085 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,085 reviews
April 24, 2020
Excellent service My inspection was handled as soon as I brought my truck in. Due to the current lock down I was very pleased with how quickly everything was taken car My inspection was handled as soon as I brought my truck in. Due to the current lock down I was very pleased with how quickly everything was taken care of. I will recommend the service department to my friends. Thanks to everyone for a great experience. More
by SUNFIGHTER
Verified CustomerEmployees Worked With
Kyle Ackerman
April 23, 2020
Excellent service Everyone there is always super friendly, polite, and helpful. Would absolutely recommend this business to anyone needing to have their car serviced. F Everyone there is always super friendly, polite, and helpful. Would absolutely recommend this business to anyone needing to have their car serviced. Five out of five! More
by staceyackerman80
Employees Worked With
Kyle Ackerman, Scott McCann
April 22, 2020
All wearing masks, courteous and helpful. Did the work on time and in a professional manner. Will recommend this business to anyone whose vehicle needs service. time and in a professional manner. Will recommend this business to anyone whose vehicle needs service. More
by dtpenny
Employees Worked With
April 22, 2020
Great Service!! Kyle was a pleasant to work with and informed me when he couldn't get the tire right away. He gave us our options and told us what would happen next. Kyle was a pleasant to work with and informed me when he couldn't get the tire right away. He gave us our options and told us what would happen next. More
by monica.rhinier
Employees Worked With
Kyle Ackerman
April 22, 2020
I came into Chapman Ford for the first time to have my 2018 Hyundai Tucson inspected. I have never had such a great, stress-free experience before and will definitely be returning. Thank you! 2018 Hyundai Tucson inspected. I have never had such a great, stress-free experience before and will definitely be returning. Thank you! More
by shwilsonn
Employees Worked With
April 21, 2020
Absolutely loved my experience here. Zach my sales rep was very nice and Fast. Did not take me 8 hours to purchase my car.Fast and easy... Pain free and no BS was very nice and Fast. Did not take me 8 hours to purchase my car.Fast and easy... Pain free and no BS More
by algoso33
April 20, 2020
fast service very happy with the speed of the service. I had a concern with the car and that was taken care of. They took the time to explain what my concern was very happy with the speed of the service. I had a concern with the car and that was taken care of. They took the time to explain what my concern was More
by themeck106
Employees Worked With
April 20, 2020
Finally, I had a good experience at Chapman Service. The service advisor Kyle, went above and beyond and the tech did also with a video which was sent to me so we knew ALL of the screws/fasteners were put service advisor Kyle, went above and beyond and the tech did also with a video which was sent to me so we knew ALL of the screws/fasteners were put back on. This is the first time in 3 years that we didn’t have to worry. More
by Msbrookster3
Employees Worked With
Kyle Ackerman
April 20, 2020
Above and beyond It has always been a great place to deal for new car and services that follow because Chapman's personnel keep track of what I need to do to maintain It has always been a great place to deal for new car and services that follow because Chapman's personnel keep track of what I need to do to maintain my vehicle. More
by SDOUTS613
April 20, 2020
I was able to get emergency service quickly and efficiently The fixed my car and clearly explained what they did. They thoroughly followed the special protocol making me feel safe. efficiently The fixed my car and clearly explained what they did. They thoroughly followed the special protocol making me feel safe. More
by greinercars
Employees Worked With
Other Employees :
Kyle Ackerman, Scott McCann
